Alwyngton Manor

The security deposit is for overtimes charges, damages, etc It states it will be refunded appropriately and the deposit does not even cover the amount of charges that were incurredThey rented the manor for a hour block which is 1:30-10:and vendors and many of the caterers employees arrived by noonThe caterers did not clean up and were here until after 11:PM trying to collect to figure out all the payments with all the staff [redacted] had hiredThey had over staff and did not clear the dishes, put anything up, organize the chairs or tables, the caterer moved furniture to different rooms and stated she would put items back and they were not put backThe caterer stated she owns a catering company and when I asked for a copy of her license I could not get a copy and she is not licensed I also have a letter sent to the bride trying to contact the caterer to do a walk through and go over details and this never happened [redacted] the bride sent a note with her email and number to reach the caterer and [redacted] would not return calls or emails I was unable to reach [redacted] the entire week of the wedding and she was completely disorganized and I have email conformation and exchange with the bride trying to get in touch with her75% is due days prior to the wedding date and I could not collect a payment and I finally said I needed cash or a cashier’s check and this was received at 9:Friday October 9th and was completely detailed and the wedding was Saturday October 10th 2015.When they booked the venue I use clear glass vintage plates and they have the option to upgrade any items through rentals and they did not select to do so I was unable to see a copy of the menu until Friday evening when they brought the cashier’s check with the linens which were not matched to the size of our tables because they never came to meet me prior to do a walk through.Caterers are allowed in two hours prior and the catering area is for staging and I had stated this many timesThey brought woks for cooking and chefs and the amount of grease and trash from not having prepared off site was a tremendous amountThe caterers also did not remove the trash and left food trays in the warmers and ovens.Taken from the deposit for October 10th 2015Overtime charges for the Manor staff were hours for staff members $450.00Manor overtime was four hours and the venue is $per hour$2000.00Reception start time 3:guest arrived between 2:and 3:and last song per the contract is minutes prior to the end timeThe last song was after 8:30.(Caterer was not ready but the bar was and the Manor provided the bar staff.The caterer never stated they needed station plates and cocktail forks for guest and they were not on the rentals they had rented a couple days prior to the wedding $168.75The caterer did not bring ice, cocktail napkins, and chef towels, water pitchers$150.00Total $2768.75This does not include any missing items or broken items from the ManorI was here and on site for all three functions and the Saturday function was the worst unorganized catering event I have ever seen and without me and my staff it would have been a complete disasterI have also attached a copy of a letter from the bride thanking meIn closing we are showing that the deposit is way smaller than the amount that has been calculatedI hope we do not need to take further action to collect the remainder that is due.Sincerely, [redacted]

Hi
I’m completely surprised by this letterI met with her
mother, sister and ***We had a wonderful time and went over all the details
and I stated when they were leaving that 75% has been done and when she had a
chance to please mail*** did not give
me a check that day and mailed the
check her mother also reminded her several times not to forget to mailIt states
clearly in the contract that it’s due days prior and the balance the week
ofI can’t give a final amount until I receive the final number of guestThe Frugal
package is on the website and it $which I discounted *** already due
to her numbers and budgetWhich is a $discountHowever she ended up
with guests plus her vendors which were around guests which is the
$I honored the $plus all fees that are listed on her signed
contractIt also stated the final balance is due with the final count five
days priorI have all texts from *** and they are not negativeIt was a wonderful
reception and the family came to the kitchen and thanked everyoneI’m
surprised over the comments because we never had any altercation and I was even
in her bridal suite several times*** was a wonderful bride and I think the
fast she did not send in the 75% made it seem like a lot at once*** was
already given a $credit for her package and you will see that the
signed contract stated all details clearly
I also agreed to let them switch date if needed and would
not charge them an extra dollar if her husband had to go do due to military obligations
However, we had to do the dishes and I had to have a couple
others come in and hello with the set up, dishes and clean upThe caters food
was wonderful but the staff was not ready and preparedMany of the staff
members stated it was the first time they had catered and the caterer ran out
of food as well
I have *** her contract that is detailed and has her
signed signature as well

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] mentioned that 75% is due 90 days prior the event, but I did not know her actual final figures until 1 day before the event.  She even emailed me the final figures and I did not even have time to say no to her other additional staff and I hand deliver her the certified check the night before the event.  I also agreed to her additional staff because she said to me that she will take care of the clean up and all we have to do is leave the manor after the event. Our guests started leaving even before the last song and during the last song most of us were already waiting for our cars outside by the front door.  All guests are already out of the manor around 9:00 pm mainly because of waiting and getting our cars from the parking area. Even while we were waiting outside, her staff were already busy moving round tables out to place them outside the front grass area.  I will talk to my caterer/vendor about [redacted] complaints and will see if further actions are necessary.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] mentioned that 75% is due 90 days prior the event, but I did not know her actual final figures until 1 day before the event.  She even emailed me the final figures and I did not even have time to say no to her other additional staff and I hand deliver her the certified check the night before the event.  I also agreed to her additional staff because she said to me that she will take care of the clean up and all we have to do is leave the manor after the event. Our guests started leaving even before the last song and during the last song most of us were already waiting for our cars outside by the front door.  All guests are already out of the manor around 9:00 pm mainly because of waiting and getting our cars from the parking area. Even while we were waiting outside, her staff were already busy moving round tables out to place them outside the front grass area.  I will talk to my caterer/vendor about [redacted] complaints and will see if further actions are necessary.
Regards,
[redacted]

The security deposit is for overtimes
charges, damages, etc.  It states it will
be refunded appropriately and the deposit does not even cover the amount of
charges that were incurred. They rented the manor for a 9 hour block which is
1:30-10:30 and vendors and many of the caterers employees...

arrived by noon. The
caterers did not clean up and were here until after 11:30 PM trying to collect
to figure out all the payments with all the staff [redacted] had hired. They had
over 12 staff and did not clear the dishes, put anything up, organize the
chairs or tables, the caterer moved furniture to different rooms and stated she
would put items back and they were not put back. The caterer stated she owns a
catering company and when I asked for a copy of her license I could not get a
copy and she is not licensed.  I also
have a letter sent to the bride trying to contact the caterer to do a walk
through and go over details and this never happened. [redacted] the bride sent a
note with her email and number to reach the caterer and [redacted] would not return
calls or emails.  I was unable to reach
[redacted] the entire week of the wedding and she was completely disorganized and I
have email conformation and exchange with the bride trying to get in touch with
her. 75% is due 90 days prior to the wedding
date and I could not collect a payment and I finally said I needed cash or a
cashier’s check and this was received at 9:45 Friday October 9th 2015 and was completely detailed and the wedding was Saturday October 10th 2015.When they booked the venue I use clear
glass vintage plates and they have the option to upgrade any items through
rentals and they did not select to do so.  I was unable to see a copy of the menu until
Friday evening when they brought the cashier’s check with the linens which were
not matched to the size of our tables because they never came to meet me prior
to do a walk through.Caterers are allowed in two hours prior
and the catering area is for staging and I had stated this many times. They
brought woks for cooking and 6 chefs and the amount of grease and trash from
not having prepared off site was a tremendous amount. The caterers also did not
remove the trash and left food trays in the warmers and ovens.Taken from the deposit for October 10th 2015Overtime charges for the Manor staff
were 3 hours for 6 staff members. 
$450.00Manor overtime was four hours and the
venue is $500.00 per hour. $2000.00Reception start time 3:30 guest arrived
between 2:45 and 3:00 and last song per the contract is 20 minutes prior to the
end time. The last song was after 8:30.(Caterer was not ready but the bar was
and the Manor provided the bar staff.The caterer never stated they needed
station plates and cocktail forks for 150 guest and they were not on the
rentals they had rented a couple days prior to the wedding.  $168.75The caterer did not bring ice, cocktail
napkins, and chef towels, water pitchers. $150.00Total $2768.75This does not include any missing items
or broken items from the Manor. I was here and on site for all three functions
and the Saturday function was the worst unorganized catering event I have ever
seen and without me and my staff it would have been a complete disaster. I have
also attached a copy of a letter from the bride thanking me. In closing we are showing that the
deposit is way smaller than the amount that has been calculated. I hope we do
not need to take further action to collect the remainder that is due.Sincerely,[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Although I now see that paying gratuity, tax, and other fees was appropriate, Sherry STILL owes me $750. Please see my assessment below.
Manor Cost: $ 6,500.00
Door Staff: $ 125.00
Manor Personnel: $ 295.00 
Subtotal: $6,920.00
15% Gratuity: $7,958.00
9% Tax: $8,674.22
Grand Total: $ 8,674.22
Amounts Paid
Deposit  $  2,000.00
Payment  $  4,500.00
Payment  $  2,924.28 
 $  9,424.28
Overpayment: $ 750.06
Furthermore, Sherry's response hardly made any sense at all. I understand that a security deposit was required, but no damage actually came to the premises; is she seriously going to keep a $750 deposit for doing some dishes? THAT definitely was not specified in the contract, which she attached to her reply.
I will not be satisfied until I receive the $750 back.
Regards,
[redacted] [redacted]

Review: We used Alwyngton Manor as the venue for our wedding. The contract we received stated that the cost of the venue's "Frugal Friday" deal would be $6500-- that was the only dollar amount mentioned in the contract whatsoever. Although the contract stated that there were "personnel fees" and "taxes", the way it read implied that those fees and taxes were included in the $6,500 price. There was never any mention of a higher cost, in spite of speaking with the [redacted]) through email, over the telephone, and in person multiple times. On May 17, 2014, I met with [redacted] in person to discuss final arrangements for our wedding, which was to take place on June 13, 2014. Previously, I had paid a down payment of $2,000 to secure the venue. During the meeting, Sherry discussed "paying the balance owed" and asked me to put a check in the mail for her that day. When I asked how much we still owed, she told us to cut a check for $4,500, and I did that very day. In the morning of June 13, the day of my wedding, [redacted] sent me a text message informing me that I still owed her nearly $3,000 in servicing fees and taxes and other "fees". I informed her that that couldn't possibly be right, because I had paid the balance almost a month earlier. She told me that those were additional expenses that I had to pay. I asked her if it would be possible for me to cut her a check after my husband and I returned from our honeymoon, since we needed the money for travel expenses for our honeymoon. She told us that she absolutely had to have the money in hand that day in order to pay vendors. I was afraid that she would cause a scene at my wedding, so I cut her a check that day, even though I disagreed with her unfair "fees". I had so many other things going on in preparation for the wedding, which was only a few hours away, that I couldn't fight her over her deceptive and abusive actions. She effectively held my wedding day ransom.

Because of [redacted]'s deceptive and unfair actions, my husband and I did not have the $3,000 cushion that we planned on having for our honeymoon expenses--we could barely afford what few costs we incurred. I didn't even have a full day of notice before she told me I suddenly owed her half again the cost of the contract in fees that weren't at all discussed at any point previously. [redacted] ruined our honeymoon and hurt our finances so even though me and my husband are just now beginning our life together, we are worried about making ends meet.Desired Settlement: I would like a refund of the $2,924.28 fee that was imposed on us without our knowledge or consent. [redacted] should also change all her future contracts to include the TRUE price of the venue, so other couples seeking wedding venues are not deceived by her unfair contract, and won't find themselves scrambling to make ends meet.

Business

Response:

Hi

I’m completely surprised by this letter. I met with her

mother, sister and [redacted]. We had a wonderful time and went over all the details

and I stated when they were leaving that 75% has been done and when she had a

chance to please mail. [redacted] did not give me a check that day and mailed the

check her mother also reminded her several times not to forget to mail. It states

clearly in the contract that it’s due 90 days prior and the balance the week

of. I can’t give a final amount until I receive the final number of guest. The Frugal

package is on the website and it $8500.00 which I discounted [redacted] already due

to her numbers and budget. Which is a $2000.00 discount. However she ended up

with 94 guests plus her vendors which were around 100 guests which is the

$8500.00 I honored the $6500.00 plus all fees that are listed on her signed

contract. It also stated the final balance is due with the final count five

days prior. I have all texts from [redacted] and they are not negative. It was a wonderful

reception and the family came to the kitchen and thanked everyone. I’m

surprised over the comments because we never had any altercation and I was even

in her bridal suite several times. [redacted] was a wonderful bride and I think the

fast she did not send in the 75% made it seem like a lot at once. [redacted] was

already given a $2000.00 credit for her package and you will see that the

signed contract stated all details clearly.

I also agreed to let them switch date if needed and would

not charge them an extra dollar if her husband had to go do due to military obligations.

However, we had to do the dishes and I had to have a couple

others come in and hello with the set up, dishes and clean up. The caters food

was wonderful but the staff was not ready and prepared. Many of the staff

members stated it was the first time they had catered and the caterer ran out

of food as well.

I have [redacted] her contract that is detailed and has her

signed signature as well.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Although I now see that paying gratuity, tax, and other fees was appropriate, Sherry STILL owes me $750. Please see my assessment below.

Manor Cost: $ 6,500.00

Door Staff: $ 125.00

Manor Personnel: $ 295.00

Subtotal: $6,920.00

15% Gratuity: $7,958.00

9% Tax: $8,674.22

Grand Total: $ 8,674.22

Amounts Paid

Deposit $ 2,000.00

Payment $ 4,500.00

Payment $ 2,924.28

$ 9,424.28

Overpayment: $ 750.06

Furthermore, Sherry's response hardly made any sense at all. I understand that a security deposit was required, but no damage actually came to the premises; is she seriously going to keep a $750 deposit for doing some dishes? THAT definitely was not specified in the contract, which she attached to her reply.

I will not be satisfied until I receive the $750 back.

Regards,

Review: [redacted] the owner of Alwyngton Manor has failed to give me back my security deposit for the Wedding event held at Alwyngton Manor. The contract says that she should return the security deposit after 30 days of the event. It has been more than 30 days now and I still has not received my money. She is claiming that she has missing items from my event but she fails to send me what was missing. She has back to back to back events on Friday, Saturday and Sunday in October 9, 10, and 11 of 2015. My event was on the 10th (Saturday). How would she know that it was lost on the day of my event? I have emailed her and called her but she just asked my address and she said she is going to mail it, but I still have not received my money. At the same time there are specifics in the contract that were not delivered in the actual event, such as in the contract she said that the plates are china but in the event they are just cheap glass plates and some of these plates are not properly washed that we have to wipe them with napkins or set them aside and pick a cleaner plate. I paid her more than a thousand of dollars for tips without asking any question and yet she wont give me back my security deposit on time.Desired Settlement: I want a full refund or return of my $750.00 security deposit. She should also pay for the interest based on the number of days it was late to fulfill the return of my security deposit since November 11, 2015.

Business

Response:

The security deposit is for overtimes

charges, damages, etc. It states it will

be refunded appropriately and the deposit does not even cover the amount of

charges that were incurred. They rented the manor for a 9 hour block which is

1:30-10:30 and vendors and many of the caterers employees arrived by noon. The

caterers did not clean up and were here until after 11:30 PM trying to collect

to figure out all the payments with all the staff [redacted] had hired. They had

over 12 staff and did not clear the dishes, put anything up, organize the

chairs or tables, the caterer moved furniture to different rooms and stated she

would put items back and they were not put back. The caterer stated she owns a

catering company and when I asked for a copy of her license I could not get a

copy and she is not licensed. I also

have a letter sent to the bride trying to contact the caterer to do a walk

through and go over details and this never happened. [redacted] the bride sent a

note with her email and number to reach the caterer and [redacted] would not return

calls or emails. I was unable to reach

[redacted] the entire week of the wedding and she was completely disorganized and I

have email conformation and exchange with the bride trying to get in touch with

her. 75% is due 90 days prior to the wedding

date and I could not collect a payment and I finally said I needed cash or a

cashier’s check and this was received at 9:45 Friday October 9th 2015 and was completely detailed and the wedding was Saturday October 10th 2015.When they booked the venue I use clear

glass vintage plates and they have the option to upgrade any items through

rentals and they did not select to do so. I was unable to see a copy of the menu until

Friday evening when they brought the cashier’s check with the linens which were

not matched to the size of our tables because they never came to meet me prior

to do a walk through.Caterers are allowed in two hours prior

and the catering area is for staging and I had stated this many times. They

brought woks for cooking and 6 chefs and the amount of grease and trash from

not having prepared off site was a tremendous amount. The caterers also did not

remove the trash and left food trays in the warmers and ovens.Taken from the deposit for October 10th 2015Overtime charges for the Manor staff

were 3 hours for 6 staff members.

$450.00Manor overtime was four hours and the

venue is $500.00 per hour. $2000.00Reception start time 3:30 guest arrived

between 2:45 and 3:00 and last song per the contract is 20 minutes prior to the

end time. The last song was after 8:30.(Caterer was not ready but the bar was

and the Manor provided the bar staff.The caterer never stated they needed

station plates and cocktail forks for 150 guest and they were not on the

rentals they had rented a couple days prior to the wedding. $168.75The caterer did not bring ice, cocktail

napkins, and chef towels, water pitchers. $150.00Total $2768.75This does not include any missing items

or broken items from the Manor. I was here and on site for all three functions

and the Saturday function was the worst unorganized catering event I have ever

seen and without me and my staff it would have been a complete disaster. I have

also attached a copy of a letter from the bride thanking me. In closing we are showing that the

deposit is way smaller than the amount that has been calculated. I hope we do

not need to take further action to collect the remainder that is due.Sincerely,[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] mentioned that 75% is due 90 days prior the event, but I did not know her actual final figures until 1 day before the event. She even emailed me the final figures and I did not even have time to say no to her other additional staff and I hand deliver her the certified check the night before the event. I also agreed to her additional staff because she said to me that she will take care of the clean up and all we have to do is leave the manor after the event. Our guests started leaving even before the last song and during the last song most of us were already waiting for our cars outside by the front door. All guests are already out of the manor around 9:00 pm mainly because of waiting and getting our cars from the parking area. Even while we were waiting outside, her staff were already busy moving round tables out to place them outside the front grass area. I will talk to my caterer/vendor about [redacted] complaints and will see if further actions are necessary.

Regards,