Aly's Family Italian Restaurant

I am responding to a letter from the Revdex.com.On December of we sent an order out to two customers with one driver the driver made a mistake and took a kitchen ticket with her and also mixed up some of the foodThis driver is very new and at the time had only been with us for a few weeksWhen one of the customers who resided at [redacted] called complaining that they had received the wrong food as well as a kitchen ticket for another customer we attempted to reach said driver so we could get the food as well as the kitchen ticketThe owner was notified as well as the manager immediatelyWe Sent the driver back to [redacted] and the customer opened the door and then slammed the door in the drivers faceThe driver called the manager of Alys and told them what had happened and while still on the phone with her told her to knock againShe did and the customer opened the door and started yelled and cursing at the driverShe apologized and told the customer we needed the food and the kitchen ticket back that a mistake was made and we would fix itThe customer refused and slammed the door in the drivers face againThe customer at this point had contacted the other customer telling her they had her contact information as well as her credit informationAt this point the customer refused to give it back to us so we could destroy the informationThe angry customer called the restaurant again harassing the wait staff and did speak to the owner Aly sultanWe then gave the customer a full refund as well as letting him keep his food and the other customers foodThe customer seemed satisfiedThe second customer had the manager go to her house, took her new food and apologizedThat customer is still a very regular customer and comes 2-times a weekThe customer on [redacted] has at this point left a nasty review on Facebook stating other restaurants in the area are better and how horrible our service is even though he seemed pleased at the outcome of everything at the timeAlso, the customer on [redacted] was a regular customerWe had had problems in the past and we had stopped delivery to himWe gave him another chance and this is what happenedwe have decided we will never service that customer or address againThe owner is currently over seas and he has stated that if the customer contacts us again or the second customer we will press harassment charges and pay for them in full at no cost to the second customerWe ask at this time that the customer on [redacted] stop all reviews and angry writingsThank you very much [redacted] *** Manager of Alys Italian Restaurant

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I am responding to a letter from the Revdex.com.On December of we sent an order out to two customers with one driver the driver made a mistake and took a kitchen ticket with her and also mixed up some of the foodThis driver is very new and at the time had only been with us for
a few weeksWhen one of the customers who resided at *** ** called complaining that they had received the wrong food as well as a kitchen ticket for another customer we attempted to reach said driver so we could get the food as well as the kitchen ticketThe owner was notified as well as the manager immediatelyWe Sent the driver back to *** ** and the customer opened the door and then slammed the door in the drivers faceThe driver called the manager of Alys and told them what had happened and while still on the phone with her told her to knock againShe did and the customer opened the door and started yelled and cursing at the driverShe apologized and told the customer we needed the food and the kitchen ticket back that a mistake was made and we would fix itThe customer refused and slammed the door in the drivers face again. The customer at this point had contacted the other customer telling her they had her contact information as well as her credit informationAt this point the customer refused to give it back to us so we could destroy the information. The angry customer called the restaurant again harassing the wait staff and did speak to the owner Aly sultanWe then gave the customer a full refund as well as letting him keep his food and the other customers foodThe customer seemed satisfied. The second customer had the manager go to her house, took her new food and apologizedThat customer is still a very regular customer and comes 2-times a week. The customer on *** ** has at this point left a nasty review on Facebook stating other restaurants in the area are better and how horrible our service is even though he seemed pleased at the outcome of everything at the time. Also, the customer on *** ** was a regular customerWe had had problems in the past and we had stopped delivery to himWe gave him another chance and this is what happenedwe have decided we will never service that customer or address againThe owner is currently over seas and he has stated that if the customer contacts us again or the second customer we will press harassment charges and pay for them in full at no cost to the second customerWe ask at this time that the customer on *** ** stop all reviews and angry writings. Thank you very much *** *** Manager of Alys Italian Restaurant