Aly's Family Italian Restaurant

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I am responding to a letter from the Revdex.com.On December 29 of 2015 we sent an order out to two customers with one driver the driver made a mistake and took a kitchen ticket with her and also mixed up some of the food. This driver is very new and at the time had only been with us for...

a few weeks. When one of the customers who resided at [redacted] called complaining that they had received the wrong food as well as a kitchen ticket for another customer we attempted to reach said driver so we could get the food as well as the kitchen ticket. The owner was notified as well as the manager immediately. We Sent the driver back to [redacted] and the customer opened the door and then slammed the door in the drivers face. The driver called the manager of Alys and told them what had happened and while still on the phone with her told her to knock again. She did and the customer opened the door and started yelled and cursing at the driver. She apologized and told the customer we needed the food and the kitchen ticket back that a mistake was made and we would fix it. The customer refused and slammed the door in the drivers face again. The customer at this point had contacted the other customer telling her they had her contact information as well as her credit information. At this point the customer refused to give it back to us so we could destroy the information. The angry customer called the restaurant again harassing the wait staff and did speak to the owner Aly sultan. We then gave the customer a full refund as well as letting him keep his food and the other customers food. The customer seemed satisfied. The second customer had the manager go to her house, took her new food and apologized. That customer is still a very regular customer and comes 2-3 times a week. The customer on [redacted] has at this point left a nasty review on Facebook stating other restaurants in the area are better and how horrible our service is even though he seemed pleased at the outcome of everything at the time. Also, the customer on [redacted] was a regular customer. We had had problems in the past and we had stopped delivery to him. We gave him another chance and this is what happened. we have decided we will never service that customer or address again. The owner is currently over seas and he has stated that if the customer contacts us again or the second customer we will press harassment charges and pay for them in full at no cost to the second customer. We ask at this time that the customer on [redacted] stop all reviews and angry writings. Thank you very much [redacted] Manager of Alys Italian Restaurant

Review: I received the wrong food and on the receipt was another persons credit card information. Name , address, phone number , credit card number , experation date , and pin number from back of card. I contacted Alys to inform them of the situation. And to confirm that my information had not been giving to the customer that got my food. Employee was rude and unprofessional. Said that they had talked to the other customer. And she did not have my information. Out of curiosity. We called the customer whos name was on the receipt. She stated no one had contacted her from Alys. This seems to be carless. Considering the sensitivity of credit card info. And the threat of identity theft.Desired Settlement: Would like Alys investigated for there handling of customers credit card information

Business

Response:

I am responding to a letter from the Revdex.com.On December 29 of 2015 we sent an order out to two customers with one driver the driver made a mistake and took a kitchen ticket with her and also mixed up some of the food. This driver is very new and at the time had only been with us for a few weeks. When one of the customers who resided at [redacted] called complaining that they had received the wrong food as well as a kitchen ticket for another customer we attempted to reach said driver so we could get the food as well as the kitchen ticket. The owner was notified as well as the manager immediately. We Sent the driver back to [redacted] and the customer opened the door and then slammed the door in the drivers face. The driver called the manager of Alys and told them what had happened and while still on the phone with her told her to knock again. She did and the customer opened the door and started yelled and cursing at the driver. She apologized and told the customer we needed the food and the kitchen ticket back that a mistake was made and we would fix it. The customer refused and slammed the door in the drivers face again. The customer at this point had contacted the other customer telling her they had her contact information as well as her credit information. At this point the customer refused to give it back to us so we could destroy the information. The angry customer called the restaurant again harassing the wait staff and did speak to the owner Aly sultan. We then gave the customer a full refund as well as letting him keep his food and the other customers food. The customer seemed satisfied. The second customer had the manager go to her house, took her new food and apologized. That customer is still a very regular customer and comes 2-3 times a week. The customer on [redacted] has at this point left a nasty review on Facebook stating other restaurants in the area are better and how horrible our service is even though he seemed pleased at the outcome of everything at the time. Also, the customer on [redacted] was a regular customer. We had had problems in the past and we had stopped delivery to him. We gave him another chance and this is what happened. we have decided we will never service that customer or address again. The owner is currently over seas and he has stated that if the customer contacts us again or the second customer we will press harassment charges and pay for them in full at no cost to the second customer. We ask at this time that the customer on [redacted] stop all reviews and angry writings. Thank you very much [redacted] Manager of Alys Italian Restaurant

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,