AM Auto Parts

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I just recently changed the wheel bearing and still have itI can return it ASAP if AM would issue me a refund as those were still defectiveI just had to go spend $on MOOG wheel bearings to insure it will not happen again Regards, [redacted]

Regarding complaint @ [redacted] as discussed by phone After receiving your email saying the case was being closed as AM-Autoparts did not respond to your request for information, I received an email from PayPalsee below Aftermarket Auto Parts just sent you a full refund of $USD for your purchase.If you have any questions about this refund, please contact Aftermarket Auto Parts.This refund will appear on your credit card statement as credit from PAYPAL *AMAUTOPARTSIf you have any questions, please contact Aftermarket Auto Parts.I did return the item to them at the same time the complaint was filed with the Revdex.com Although I will never do business with this vendor again I am satisfied with this resolution.Thank you for expedient response

AM Auto Parts [redacted] *** I do have the packing slip which states it is proof of purchase

Hello,Thank you for submitting this complaintWe were attempting to gather information to investigate this fitment discrepancy internally to avoid any further issues with this partOn 01/03/we have requested a full refund in the amount of $be refunded back to the account which will process within three to five business daysWe do not require the part back, so it may be disposed of freelyIf there are any further questions, please let us knowYour Reference ID # [redacted] Thank you, Alex P Customer Service Support SpecialistAM-Autoparts Hours of Operation: Mon-Fri 8:00am-8:00pm ESTSat-Sun 8:00am-4:30pm EST

Hello [redacted] ,Thank you for bringing this complaint to our attentionWe sincerely apologize that none of our response emails were received to your email address that was entered into our systemWe had attempted multiple times to respond providing return instructions to allow the incorrect headlights to be shipped back to our warehouse for a full refundWe highly recommend checking a junk or spam folder through your email address to see if for any reason our responses have been flagged and placed into one of these foldersIn order to resolve this matter, we have requested a UPS prepaid shipping label be printed and mailed to your home address to send back the lamps to us at no additional cost to youOnce the parts have been returned to our warehouse, and a basic inspection is performed we will credit your account the full purchase price of $If you have any further questions please don't hesitate to contact us again.Thank you,Alex PAM-AutopartsReference ID # [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello [redacted],Thank you for bringing this complaint to our attention. We sincerely apologize that none of our response emails were received to your email address that was entered into our system. We had attempted multiple times to respond providing return instructions to allow the incorrect...

headlights to be shipped back to our warehouse for a full refund. We highly recommend checking a junk or spam folder through your email address to see if for any reason our responses have been flagged and placed into one of these folders. In order to resolve this matter, we have requested a UPS prepaid shipping label be printed and mailed to your home address to send back the lamps to us at no additional cost to you. Once the parts have been returned to our warehouse, and a basic inspection is performed we will credit your account the full purchase price of $153.50. If you have any further questions please don't hesitate to contact us again.Thank you,Alex PAM-AutopartsReference ID # [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I just recently changed the wheel bearing and still have it. I can return it ASAP if AM would issue me a refund as those were still defective. I just had to go spend $300 on MOOG wheel bearings to insure it will not happen again. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

AM Auto Parts.  [redacted].  I do have the packing slip which states it is proof of purchase.

Regarding complaint @ [redacted] as discussed by phone.  After receiving your email saying the case was being closed as AM-Autoparts did not respond to your request...

for information, I received an email from PayPal. see below.  Aftermarket Auto Parts just sent you a full refund of $43.15 USD for your purchase.If you have any questions about this refund, please contact Aftermarket Auto Parts.This refund will appear on your credit card statement as credit from PAYPAL *AMAUTOPARTS. If you have any questions, please contact Aftermarket Auto Parts.I did return the item to them at the same time  the complaint was filed with the Revdex.com.  Although I will never do business with this vendor again I am satisfied with this resolution.Thank you for expedient response.

Hello,According to our records, order [redacted] was placed on 4/17/2016 for a pair of control arms with ball joints.  We were contacted by the customer on 5/15/2017 stating the parts are defective.  We are out of stock on these parts so unable to send a replacement.  Return...

instructions for a refund were issued to the customer.  As part of our extended warranty, the customer is responsible for return shipping when they are outside of the 60 day return time frame.  The customer has not returned these parts to us as of today, 6/7/2017.  I have gone ahead and issued a refund to the customer for $69.65 for these parts.  He does not need to return them.Order [redacted] was placed on 5/6/2016 for a pair of wheel hubs/bearings.  We were contacted on 7/1/2016 as the customer stated one was defective.  We sent the customer a replacement on that date and asked the customer to return the defective part to us.  Our policy states that once we receive the defective part back, the remainder of the extended warranty would transfer onto the new replacement part.  The customer has not returned this part even though she received the replacement part last July. By not returning the defective part, it voids the warranty on the new replacement part.  Currently the customer still has a warranty on the other wheel hub/bearing purchased on 5/6/2017. If he would like a replacement on this part, we are able to send one out.Our email to the customer on 7/1/2016 " In order to continue the warranty for the remainder of the 1.8 year(s), please follow the return instructions noted below. The defective unit will need to be returned at your cost. We have also issued you a replacement for the hub."On 3/10/2017 the customer again contacted us regarding a warranty on cv axles.  We do not have any orders for cv axles for this customer.

Hello,Thank you for submitting this complaint. We were attempting to gather information to investigate this fitment discrepancy internally to avoid any further issues with this part. On 01/03/2018 we have requested a full refund in the amount of $45.39 be refunded back to the account which will...

process within three to five business days. We do not require the part back, so it may be disposed of freely. If there are any further questions, please let us know. Your Reference ID # [redacted]                        Thank you,                     Alex P                            Customer Service Support SpecialistAM-Autoparts             Hours of Operation:        Mon-Fri 8:00am-8:00pm ESTSat-Sun 8:00am-4:30pm EST