AM-Cream

To whom it may concern,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our 14-day free trial, customers must first acknowledge and accept the terms & conditions to our autoship program by marking the T&C checkboxesPlease visit our website for more information including our terms & conditions at: www.tryamcream.com.We understand your concerns, and have processed a full refund in the amount of $In addition, this customer has been taken off recurring billing and will no longer be billedPlease allow 3-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at (877) 671-or at [email protected],AM-Cream Customer Service [redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 01/26/and paid the shipping and handling fees of $fo rthe Skin Cream and $for the Eye Serum.The trial expired on 03/13/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/11/$for the Skin Cream and $for the Eye Serum.Due to no cancellation the autoship program took effect.The following month on 03/13/the customer was charged for new shipments,$for the Skin Cream and $for the Eye SerumCustomer contacted our Customer Service on 03/17/and requested for the subscription to be cancelled, which we did.Unfortunately the customer’s account has been flagged as a chargeback for the disputed charges.At this time the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions

After careful inspection of this consumer complaint and our records, we have determined that this consumer,J [redacted] , is not our customerThe information that was provide does not match our records

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 03/08/and paid the shipping and handling fees of $for the Skin Cream and $for the Eye Serum.The trial expired on 03/23/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/23/$for the Skin Cream and $for the Eye Serum.Customer contacted our Customer Service on 03/28/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 03/23/$for the Skin Cream and $for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID: [redacted] dated 04/13/ $Trans ID: [redacted] dated 04/13/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Dear ***,Although, you had verbally agreed to a partial refund of $on 5/18/17, we understand your concerns and have processed a refund in the amount of $58.26as requestedIn addition, you have been taken off recurring billing on 5/22/and will no longer be billedPlease allow for 5-
business days for this refund to be processedThank you for your patience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
per the following responses the company was to refund all my moneyThere was to be part directly to my debit card the other part by mail.As of now, there is no money
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, to fully refund the charges for products not ordered and remove me from any future shipments of productsand find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To: *** ***Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our face cream and eye serum on a day trial basis back on 02/22/and paid the shipping and handling fees of $and $The trial expired on 03/09/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/09/2017: $for the face cream and $for the eye serumDue to no cancellation the autoship program took effectThe following month on 04/08/the customer was charged for new shipments: $for the face cream and $for the eye serum.The customer contacted our Customer Service on 04/13/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 04/08/and 03/09/for any misunderstanding when placing the orderHere are the refund confirmations:$Trans-ID: *** dated 01/05/ $Trans-ID: *** dated 01/05/2018.$Trans-ID: *** dated 01/05/2018.$Trans-ID: *** dated 01/05/2018.The refunds of $should reflect on customer’s account within to business daysThe charges of $will be refunded via check and the check will be mailed to the customer’s address in 4-weeksPlease relay this information to our customer and feel free to let us know should you have further questions

To whom it may concern,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our 14-day free trial, customers must first acknowledge and accept the terms & conditions to our autoship program by
marking the T&C checkboxesPlease visit our website for more information including our terms & conditions at: www.tryamcream.com.We understand your concerns, and have processed a full refund in the amount of $In addition, this customer has been taken off recurring billing and will no longer be billedPlease allow 3-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at (877) 671-or at [email protected],AM-Cream Customer Service ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The business sent me an email that they fully refunded 2 cases on April 13. But, when I check my credit card information on April 17, I got refunded only one case of $89.63 and I am waiting for the other one $89.58. I hope the other case also will be refunded soon.  
Regards,
[redacted]

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 01/26/2017 and paid the shipping and handling fees of $4.95 fo rthe Skin Cream and $4.95 for the Eye Serum.The trial expired on 03/13/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/11/2017 $89.63 for the Skin Cream and $89.58 for the Eye Serum.Due to no cancellation the autoship program took effect.The following month on 03/13/2017 the customer was charged for new shipments,$89.63 for the Skin Cream and $89.58 for the Eye SerumCustomer contacted our Customer Service on 03/17/2017 and requested for the subscription to be cancelled, which we did.Unfortunately the customer’s account has been flagged as a chargeback for the disputed charges.At this time the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions.

Dear Customer,We understand your concerns, and have processed a refund in the amounts of $89.63  and $89.58 as requested. In addition, you has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free...

to contact us if you should have any further questions at (877) 671-0125 or [email protected]

After careful inspection of this consumer complaint and our records, we have determined that this consumer,J[redacted] [redacted], is not our customer. The information that was provide does not match our records.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before...

customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 03/08/2017 and paid the shipping and handling fees of $4.95 for the Skin Cream and $4.95 for the Eye Serum.The trial expired on 03/23/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/23/2017 $89.63 for the Skin Cream and $89.58 for the Eye Serum.Customer contacted our Customer Service on 03/28/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 03/23/2017 $89.63 for the Skin Cream and $89.58 for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:$89.63 Trans ID:[redacted] dated 04/13/2017.      $89.58 Trans ID:[redacted] dated 04/13/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.