We did treat [redacted] on July 7, As with any new patient we do a complete comprehensive exam, including a periodontal exam It is our responsibility to make sure her exam includes checking the healthiness of her gums Upon examination, and standard probing, we identified many teeth which showed abpocket depth We measures (in millimeters) the amount of space between a teeth and the gums There are ranges on some of her teeth (3-4mm pockets) However, there were several teeth (of them) which showed pockets depths 5mm or greater With the findings it is standard industry practice to diagnose the patient with periodontal disease and prescribe periodontal treatment In fact, to not diagnose and recommend treatment for these pocket depths can be considered malpractice I can appreciate the patient arrived in the office expecting a simple cleaning and was surprised to hear she has periodontal disease It is true that this additional treatment is at a higher cost than a cleaning However, in order to properly treat [redacted] she needed a scaling and root planning procedure on her entire mouth as well as multiple sites of a prescription antibiotic place in each tooth to treat her condition The estimated cost for those periodontal services was $ We did advise her of some other work we recommended which included filling and crowns If she proceeded with all work recommended the total cost was $There are many other offices that will simply "do a cleaning" because that is the only thing the patient wants to have done and will not diagnose or treat the issue at hand (in this case periodontal disease) However, we believe it is our clinical and moral obligation to advise patient's of our findings regardless of the cost It is also not uncommon for two different doctors to have two separate opinions on treatment It happens frequently in the medical community; one doctor might recommend no treatment while another recommends a procedure Obviously it is certainly the patients prerogative to decide once given both options We performed x-rays and a complete exam and billed accordingly Unfortunately just because the patient does not agree with the recommended treatment does not mean we should refund those services provided The billable amounts include the doctor's time and experience in his field Regarding the [redacted] line of credit Our understanding is that she wished to open the line of credit to pay for her services Once open, the third party lender will then print a card that can be used for future services If [redacted] did not want the card or open account she has our apologies for the misunderstanding If she has already closed the account her credit should not be negatively reflected in any wayShould you have any additional questions please feel free to contact me at [redacted] @americandentalsolutions.net or at***-***-***X***Sincerely, Danielle S***
To Whom it May Concern,We are in receipt of the Complaint for [redacted] # [redacted] Our records indicate we never received the first request from your officeOur notification process from the Revdex.com is through an electronic email sent directly to my email as the general managerhave not received any emails regarding a complaint for this patientWe have requested email notification for any complaints due to the fact that we have locations spanning across counties and in the past if a letter has been sent via the posta Service the delivery is delayed because the complaint is sent to our service location and not our corporatic location where these matters are handled.We have never received a Call or knew of a concern with this patient regarding this case, Had we been aware of his concern we would have gladly reviewed it and offered assistance to the patientAfter reviewing the concerns, along with the notes and x-rays, it has been determined that the patient's concerns are legitimateAt the time the patient was seen initially on 8/31/we felt as though the tooth was viable and we could perform an adequate restoration on the toothWe placed the germanent Crown a fonth later on 9/28/We then had not heard back from the patient until four months I ater in January At this time we noticed something on the x-rays that indicated the possible need for re-evaluation of further treatment (i.epossible root canal), We understand the patient's concern regarding after four months of paying for a crown that there was a new possibility of now needing to pay an additional expense for a root canalHad the patient contacted us after their evaluation visit to express concern we would have offered a crodit towards the additional service or a ref LindHowever, no indication of concern was ever presentedThere are times wher treatment plans Thus change due to unforeseen circumstances and we do our best to work with OLEr patients when this occursWe will agree to refund the patient the $he is requestingWe do not retain credit card information so we cannot refund his cardHowever, have asked for our a CCounting department to process a refurdThis could take up to days.Should you have any additional questions please do not hesitate to contact me at [redacted] ***,SincerelyDanielle [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The could not perform the root canal as they recommended and in fact caused further damage to the toothI was only told about these "fees" after I requested a refund as I was not at all comfortable with them performing an extraction after the root canal was a failed attemptIf there are fees for consultations, there should be signed documentation outlining those charges rather than hidden and only to come to light when a refund is requested due to services NOT rendered as outlined by the treatment planI expect a full $refund for services they DID NOT provide as promised Regards, [redacted]
We did treat [redacted] on July 7, As with any new patient we do a complete comprehensive exam, including a periodontal exam It is our responsibility to make sure her exam includes checking the healthiness of her gums Upon examination, and standard probing, we identified many teeth which showed abpocket depth We measures (in millimeters) the amount of space between a teeth and the gums There are ranges on some of her teeth (3-4mm pockets) However, there were several teeth (of them) which showed pockets depths 5mm or greater With the findings it is standard industry practice to diagnose the patient with periodontal disease and prescribe periodontal treatment In fact, to not diagnose and recommend treatment for these pocket depths can be considered malpractice I can appreciate the patient arrived in the office expecting a simple cleaning and was surprised to hear she has periodontal disease It is true that this additional treatment is at a higher cost than a cleaning However, in order to properly treat [redacted] she needed a scaling and root planning procedure on her entire mouth as well as multiple sites of a prescription antibiotic place in each tooth to treat her condition The estimated cost for those periodontal services was $ We did advise her of some other work we recommended which included filling and crowns If she proceeded with all work recommended the total cost was $There are many other offices that will simply "do a cleaning" because that is the only thing the patient wants to have done and will not diagnose or treat the issue at hand (in this case periodontal disease) However, we believe it is our clinical and moral obligation to advise patient's of our findings regardless of the cost It is also not uncommon for two different doctors to have two separate opinions on treatment It happens frequently in the medical community; one doctor might recommend no treatment while another recommends a procedure Obviously it is certainly the patients prerogative to decide once given both options We performed x-rays and a complete exam and billed accordingly Unfortunately just because the patient does not agree with the recommended treatment does not mean we should refund those services provided The billable amounts include the doctor's time and experience in his field Regarding the [redacted] line of credit Our understanding is that she wished to open the line of credit to pay for her services Once open, the third party lender will then print a card that can be used for future services If [redacted] did not want the card or open account she has our apologies for the misunderstanding If she has already closed the account her credit should not be negatively reflected in any wayShould you have any additional questions please feel free to contact me at [redacted] @americandentalsolutions.net or at***-***-***X***Sincerely, Danielle S***
To Whom it May Concern,We are in receipt of the Complaint for [redacted] # [redacted] Our records indicate we never received the first request from your officeOur notification process from the Revdex.com is through an electronic email sent directly to my email as the general managerhave not received any emails regarding a complaint for this patientWe have requested email notification for any complaints due to the fact that we have locations spanning across counties and in the past if a letter has been sent via the posta Service the delivery is delayed because the complaint is sent to our service location and not our corporatic location where these matters are handled.We have never received a Call or knew of a concern with this patient regarding this case, Had we been aware of his concern we would have gladly reviewed it and offered assistance to the patientAfter reviewing the concerns, along with the notes and x-rays, it has been determined that the patient's concerns are legitimateAt the time the patient was seen initially on 8/31/we felt as though the tooth was viable and we could perform an adequate restoration on the toothWe placed the germanent Crown a fonth later on 9/28/We then had not heard back from the patient until four months I ater in January At this time we noticed something on the x-rays that indicated the possible need for re-evaluation of further treatment (i.epossible root canal), We understand the patient's concern regarding after four months of paying for a crown that there was a new possibility of now needing to pay an additional expense for a root canalHad the patient contacted us after their evaluation visit to express concern we would have offered a crodit towards the additional service or a ref LindHowever, no indication of concern was ever presentedThere are times wher treatment plans Thus change due to unforeseen circumstances and we do our best to work with OLEr patients when this occursWe will agree to refund the patient the $he is requestingWe do not retain credit card information so we cannot refund his cardHowever, have asked for our a CCounting department to process a refurdThis could take up to days.Should you have any additional questions please do not hesitate to contact me at [redacted] ***,SincerelyDanielle [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The could not perform the root canal as they recommended and in fact caused further damage to the toothI was only told about these "fees" after I requested a refund as I was not at all comfortable with them performing an extraction after the root canal was a failed attemptIf there are fees for consultations, there should be signed documentation outlining those charges rather than hidden and only to come to light when a refund is requested due to services NOT rendered as outlined by the treatment planI expect a full $refund for services they DID NOT provide as promised Regards, [redacted]