A.M. Design & Construction Group, LLC

I am attempting to get a resolution with franchise owner [redacted] ***, and I am having trouble doing soI have a wool rug that I purchased from Neiman Marcus on 6/8/We have no pets and no children and the rug was under our dining room table and did not get much trafficWe wanted to begin cleaning the rug to maintain its appearanceUnfortunately, an Oxifresh technician "used the wrong brush" (according to Mr***) and ruined itThe technician knew he had made a mistake immediately after starting but, nevertheless continued over the entire rug, and said he "had not realized it was a wool rug." He also indicated he "did not blame me for being upset," and called the owner of the franchise "distraught over the situation," so Mr [redacted] contacted meI found this to be very professional and appreciated Mr***'s proactive efforts Mr [redacted] came to the house, took photos, and acknowledged fault, saying, "there's just no excuse for this." He went so far as to say he'd be firing t

I am attempting to get a resolution with franchise owner *** ***, and I am having trouble doing soI have a wool rug that I purchased from Neiman Marcus on 6/8/We have no pets and no children and the rug was under our dining room table and did not get much trafficWe wanted to begin cleaning the rug to maintain its appearanceUnfortunately, an Oxifresh technician "used the wrong brush" (according to Mr***) and ruined itThe technician knew he had made a mistake immediately after starting but, nevertheless continued over the entire rug, and said he "had not realized it was a wool rug." He also indicated he "did not blame me for being upset," and called the owner of the franchise "distraught over the situation," so Mr*** contacted meI found this to be very professional and appreciated Mr***'s proactive efforts
Mr*** came to the house, took photos, and acknowledged fault, saying, "there's just no excuse for this." He went so far as to say he'd be firing t