AM Electrical & Lighting Design Services

Customer purchased a sleeper sofa on Sunday, July 5th which was then processed on July 6th, the following business dayThe sofa came in exactly business days later and customer was then called to schedule deliveryAfter date was scheduled, we delivered it to her home and the sleeper sofa did not fit up the stairsThe customer stated she has maintenance men on the complex that she was going to make an appointment with to hoist it over the second floor railing into a sliding doorShe was suppose to contact the store to schedule a re-delivery at no extra charge when she had the maintenance men available to hoist the sleeper sofaThe second option that Michael's Furniture offered was to come in and reselect a smaller size sleeper sofa that would fit and customer deniedOur contract states in terms & conditions, "Customer responsible for Hallways, Entrance, Room and Doorway size for above order"We are always willing to satisfy our customersDocuments provided upon request

Michael has made two attempts to see if we can come to a better resolve and has not received any returned calls

Please note there is multiple pieces on this contractAs per management, we have spoke to him and we are willing to refund her the money for the wall unit which is $850.38, this is the difference of her $deposit and the special order end table, that is in and ready to be delivered for the amount of $The refund cannot be issued until the credit card charge back she placed on 4/14/for the $deposit is settledThis customer is only entitled for the refund in the amount of $Please contact Michael's Furniture for any additional information if neededThank You

Complaint: [redacted] I am rejecting this response because:***ease call me at [redacted] What they're claiming is untrue The only special order item I was told by Joe was the media console, not the triangle table because they can get that in to days, once they have a date of the media console coming in to 4, possibly weeks Regards, [redacted]

[redacted] entered into a contract with Michael's Furniture on 8/26/for special order merchandiseOn 9/12/17, she was contacted by Michael's Furniture to set up deliveryShe did not return our call for three days, at which time our delivery schedule was booked [redacted] has failed to return all subsequent phone calls to set up deliveryPer the terms and conditions of our contract (line and 4) and credit card slip, there is no refund on any special orders [redacted] furniture is here and waiting to be delivered

Customer came in on July 27th, to purchase a special order platform bed and twin mattressSpecial orders where customers can choose out of different styles and different colors will take no less then 3-weeksWhen the order was written, there was no indication that the customer needed it within a time frameHer bed was ordered as well as the mattress, and the mattress arrived in business days and the customer did not want to wait for her special orderMichael's Furniture will wave the 30% restocking fee and has already offered the customer a $store credit on August 11th, when she came into the store and created a big sceneMichael's Furniture has a no refund policy on a special order merchandise as per stated on our contract on line threeDocuments provided upon request

Customer [redacted] came in on June 29th and reselected from her original purchase and was delivered on August 25, and was completely satisfied.Documents provided upon request if needed.Thank You, [redacted] *Michael's Furniutre"It's Gotta Be Michael's" [redacted] ***[redacted] *** ***###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Received a call from Michael (Michaels Furniture) regarding the abovecomplaintMichael and I had a very enlightening conversation (for myself)regarding my complaint.He explained in great detail about ordering, storing and shipping furniture.He was very professional, courteous and listened to my side of the story andassured me he would make things right.My order will be available 5/27/between 10:and 11:AM for pick upIam quite happy with the outcome and plan to remain a Michaels Furniturecustomer

Michael's Furniture has issued [redacted] a refund of $20.00, which was sent in the mailThank You!

Complaint: [redacted] I am rejecting this response because: I was reading the letter of response and the owner is lying He clearly said to me that the money never went anywhere and nothing was ordered until I paid 50% of the order which I hadn't know about until I was leaving the state I had no other choice but to go find a different bed for my son and have it set up before I left He clearly stated when I had come in that the guy I ordered the bed through called me but I have proof by voicemail and phone that I never received a call I want my $back and will take nothing less The item was a special order but as the owner stated....the order was never done since I hadn't paid 50% with that he stated that the money I left was to hold the price He never once said anything was ordered He only said that the money was holding the price and nothing would be ordered until 50% was paidI was reading the response and I must have clicked accept by accident I DO NOT accept their solution!!!!! [redacted] Regards, [redacted] ***

I am not understanding what this customers findings are, but the facts are the credit has not been expired and is still available for the customer to use before January 12,No funds have been disbursed from Guardsman to Michael's Furniture as of 12/14/As a reminder, this customer came in for a refund of the difference for 11/19/MsFerraro still has the option to make a selection for a new purchase prior to the above termination dateShe should contact Michael's Furniture, and speak only to Michael to make an appointment for a selection

Complaint: ***
I am rejecting this response because: the third party warranty company, Guardsman, informed me they certainly did send the credit amount of to the store and the store did not order and use the credit within the day time period which caused the credit to expireEvery time I called Michaels I was given a different story as to why the couch wasn't in yetI received a voicemail from a customer service representative from Michaels during this confusion stating that they received the credit and the couch was on orderClearly this was a lieWhen I went to the store to cancel the order because of the expired credit I offered to let them hear the voicemail in which they declinedI feel I was treated unfairlyI was neglected as a customer which cost me to lose my credit for a warranty I paid for.
Regards,
*** ***

Michael's Furniture has issued *** *** a refund of $20.00, which was sent in the mail a couple of weeks agoThis customer should have received it by now and Michael's Furniture has contacted Mrs.***, leaving several voicemails and still have not received a phone call backPlease contact the store at your earliest convenience, so we can make sure you have received the checkDocuments supplied upon request.Thank You,Michael's Furniture

*** *** purchased special order stools on 4/2/Michael's Furniture had faxed and emailed over a copy of *** *** contract and credit card receipt to be signed and returned as soon as possibleOn April 26th, 2017, customer had sent everything back with the appropriate signatures on
both the contract and credit card receiptOn May 24th, at 5:PM, customer service had called *** *** to inform her that her merchandise had arrived at Michael's Furniture, and could be picked up Monday through Friday between the hours of 10:AM to 4:PMAlso, as stated on our contract on line number 11, any merchandise purchased to be picked up, is always picked up in its original packaging*** ***'s contract does not indicate picked up assembled nor was she charged for assemblyAssembly is offered at a fee of $per stool upon requestOut of courtesy Michael's Furniture offered to assemble at no charge, this process takes approximately 3-daysWith the Memorial Day holiday, the warehouse is closed, this will be ready May 30th or May 31st, which will be completed within two business days after customers requestWe apologize for any inconvenience, however we extended all necessary courtesy in attempting to make this customer satisfiedThanking you in advance, Michael's Furniture

*** *** sent in a sales quote off our website on 1/7/for a special order counter height tableMichael's Furniture had responded to *** on 1/10/with a price that was lower than other storesCustomer purchased the special order counter height table on 1/16/with a 42" glass too
which the customer wanted a chiseled edgeThe order was placed on the same day once the customer had come into the store and put a down payment on her orderOn 1/20/when ***'s merchandise had arrived at Michael's Furniture, the customer was called immediately to let her know that the table was in, however the glass was not in yet and she was able to pick up the table at her earliest convenience Monday through Friday between the hours of 10am and 4pm with a half hour call ahead before coming to make sure the table was ready for pick up*** had then told customer service they since the weather has been bad she will be at the store sometime next week to pick up her tableOn Monday, 1/23/17, *** had arrived at Michael's Furniture to pick up her partial order without a half hour call ahead so we could have it readyInstead of telling the customer she was unable to pick up, we were able to have our sales associate comes off the floor and assist in the back to load and fine the table for her what normally is not the protocolAfter customer signed for her pick up and drove around the back to the warehouse our sales associates headed to the back and helped her load it in her carAbout a half hour later she had then called the store to let us know that there was no table base in the box, so our customer service girls had entered the warehouse and notice that there was a box left behind which our sales associates would have never known because they are not the warehouse menWe apologized to *** for her inconvenience and had let her know that the table base was at the store and ready for her whenever she was able to come backOnce she returned back to the store our salesman Lou had then loaded it up in her carCustomer service had then received another call stating that she needed hardware and the had mentioned to her that there was stock hardware here that she would be able to useMichael's Furniture had also offered *** to bring back the table if she would like and we would have our warehouse men out it together for her at NO CHARGE*** refused this offer and started flipping out on everyone she talked toInstead of belittling every employee at Michael's Furniture, *** should have had this delivered to her so there was no issues but she did not want to pay the delivery charge which was OFFERED TO HEROn 1/24/Michael has called *** to inform her that the glass for the table only came in 45" not 42", but we had other styles for her if she would like in 42"She refused to look or accept anything else, so Michael's Furniture offered *** a refund for the glass, but she needed to come into the storeWhen *** had arrived at the store, the sales associate had asked if she had her original receipt, which is PROTOCOL and *** began to be irate and nasty*** forgot to mention that she proceeded to yell and speak loud to try and make other customers in the store hear her conversation which was VERY UNNECESSARYThere was absolutely no need for her behavior in the store or towards the sales associateTo satisfy the customer, Michael's Furniture had then sent out a delivery team Wednesday 1/25/at NO CHARGE to ***'s house to assemble the table correctly for her for the inconvenience she was caused and to make the customer happy because that's what Michael's Furniture doesMichael's Furniture went above and beyond for this customer, but sometimes you can't please everyoneRegarding the *** *** card, we do not accept that type of card but do make exceptions for customers*** failed to mention that she had first given us a card that was unable to be used, so it was the only option Again customer was REFUNDED $for the glass on 01/26/at 14:

Customer came in on July 27th, 2016 to purchase a special order platform bed and twin mattress. Special orders where customers can choose out of 50 different styles and 20 different colors will take no less then 3-4 weeks. When the order was written, there was no indication that the customer needed...

it within a time frame. Her bed was ordered as well as the mattress, and the mattress arrived in 3 business days and the customer did not want to wait for her special order. Michael's Furniture will wave the 30% restocking fee and has already offered the customer a $100.00 store credit on August 11th, 2016 when she came into the store and created a big scene. Michael's Furniture has a no refund policy on a special order merchandise as per stated on our contract on line three. Documents provided upon request.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Received a call from Michael (Michaels Furniture) regarding the abovecomplaint. Michael and I had a very enlightening conversation (for myself)regarding my complaint.He explained in great detail about ordering, storing and shipping furniture.He was very professional, courteous and listened to my side of the story andassured me he would make things right.My order will be available 5/27/17 between 10:00 and 11:00 AM for pick up. Iam quite happy with the outcome and plan to remain a Michaels Furniturecustomer.

On 01/20/12 [redacted] purchased a sectional and ottoman along with a five year protection plan for $1,034.22. Three years later she reported that there was damaged to their sectional, she contacted a third party warranty company and they confirm that Michael's Furniture can order parts at their...

expense to repair the damage. After three years, this product had been discontinued and we contacted guardsman on [redacted]'s behave and explained that there are not parts available because it was discontinued. Many weeks later, guardsman contacted us and indicated that the customer can reselect at their expense equal value which was $899.99. Michael's placed and order for the merchandise with anticipation that being paid by the warranty company. To date will still have not received payment from the warranty company. Upon receiving the payment, the new merchandise would have been delivered. In interim, the customer chose to cancel the order. Michael's Furniture refunded her $60.00, which was the difference between the original purchase and new purchase.

Please note there is multiple pieces on this contract. As per management, we have spoke to him and we are willing to refund her the money for the wall unit which is $850.38, this is the difference of her $1000.00 deposit and the special order end table, that is in and ready to be delivered for the...

amount of $149.61. The refund cannot be issued until the credit card charge back she placed on 4/14/17 for the $1000.00 deposit is settled. This customer is only entitled for the refund in the amount of $850.38. Please contact Michael's Furniture for any additional information if needed. Thank You