AM Flooring

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Customer canceled Custom Order and refund check was issued should post to their account week of 2-6-17- Statement of AccountAgreement was made with [redacted] and [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The business has not been truthful in past communicationthe only acceptable form of resolution is a full refundI have requested this through them directly as well Regards, [redacted]

Hi ***, Accounting has confirmed that your refund check # [redacted] in the amount of $ 2,was processed and sent out and is the amount that all parties had agreed toPlease allow a little more time for the check to process through your system and the mailRegards,Tyalor

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have never received our refund check
Regards,
*** ***

This is a custom made item...which has finished production and is in the port system going through full physical exam with Homeland SecurityThis process we do not have any control over.The customer has been fully aware of the situation and all their communications are responded to in a timely manner with the most up to date information.We regret the delays but we will make good once the product is delivery with additional compensation

Hi ***,*** in our accounting has relayed a message to *** that the following has been processed and you should have receipt within the week. - Check: # ***- Amount: $ 2,690.00- Date: 2-1-17 Please note that this was the agreed upon amount of return. Thank you,Taylor

This customer placed a custom dyed product from Italy which was below our minimum run. We accepted to help the customer as this was there second orderThese custom dye lots take considerable time and was explained in detail to the customer.There is nothing wrong with the current delivery and the shipment is going through the chain of processing.We are expecting to deliver the product within the next days

I have reviewed the response offer made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is unacceptable as they have been using this vague reason since early summer There is no proof of landing at customs etcand we have requested many times
Regards,
*** ***

Hi [redacted], Accounting has confirmed that your refund check #[redacted] in the amount of $ 2,690.00 was processed and sent out and is the amount that all parties had agreed to. Please allow a little more time for the check to process through your system and the mail. Regards,Tyalor

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We have not received our refund effective today.
Regards,
[redacted]

The customer has placed a custom made item which has finished production and is in route to us.We are unable to give details on the container which has the order because what we have will have no specific notice to their product.The product will deliver in the next couple of weeks as it goes through...

the clearing process of the ports.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business has not been truthful in past communication. the only acceptable form of resolution is a full refund. I have requested this through them directly as well.
Regards,
[redacted]

Customer canceled Custom Order and refund check was issued…should post to their account week of 2-6-17- Statement of AccountAgreement was made with [redacted] and [redacted]

This customer ordered custom made linen which is non refundable. This is their second order of custom linens.The product has been completed and going througfh the delivery process, customs etc...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Custom Bath rugs will be in port end of February and deliver to the property by Mid-March. Customer has been offered a 20% discount to be on their account for future orders and net 30 day terms Freight charges of $ 2372.00 for current order will be covered by CASTELLO.