Bathroom fan vented into attic instead of outdoors
The statement of work with AM Group Exteriors stated the bathroom fan would be vented outdoors. We discovered this was not done upon renovation, and the bathroom fan was vented into the attic. We had to vent the fan properly and replace the moulded insulation.
I purchased 10 windows from AM Group of companies on April 29, 2018. They were installed between August 16 and 27. Their contract indicates a manufacturer lifetime warranty and an AM Window & Door workmanship warranty of 10 years.
The window in the main floor bedroom is an awning window. From the beginning I noticed it pulled in tighter on the right side than the left. When I mentioned it to the installer, they said that wasn't an issue. Recently, while cleaning the window, I had the screen off and for the first time I noticed the reason one side didn't pull in tight is because the two parts of the mechanism that pull it tight do not line up. I got a carpenter's square and put it against the window frame and found that the window was installed out of square, forcing the mechanism out of alignment. I called AM that day and within a couple of days they sent a technician. That was early to mid October. He looked at the window, took several pictures, and said he would put in for a warranty replacement. While he was here I asked him to look at the bay window in the living room because it is difficult to operate. I told him the window was too large for the opening, so the installer split the studs on either side to make the opening wider. At this point the technician got quiet and made no commitment. This window has three panels: two casements with a fixed window between. The two casement windows are now difficult to close, and I am somewhat concerned the structural integrity has been compromised and may have settled, causing pressure on the window.
Since the technician was here I have called the office 3 to 5 times to find out the status and what they were going to do to rectify the issue. Each time I called, the person I spoke to said she would contact the tech and have him call me back. To this date no one has called back.
The window in the main floor bedroom is an awning window. From the beginning I noticed it pulled in tighter on the right side than the left. When I mentioned it to the installer, they said that wasn't an issue. Recently, while cleaning the window, I had the screen off and for the first time I noticed the reason one side didn't pull in tight is because the two parts of the mechanism that pull it tight do not line up. I got a carpenter's square and put it against the window frame and found that the window was installed out of square, forcing the mechanism out of alignment. I called AM that day and within a couple of days they sent a technician. That was early to mid October. He looked at the window, took several pictures, and said he would put in for a warranty replacement. While he was here I asked him to look at the bay window in the living room because it is difficult to operate. I told him the window was too large for the opening, so the installer split the studs on either side to make the opening wider. At this point the technician got quiet and made no commitment. This window has three panels: two casements with a fixed window between. The two casement windows are now difficult to close, and I am somewhat concerned the structural integrity has been compromised and may have settled, causing pressure on the window.
Since the technician was here I have called the office 3 to 5 times to find out the status and what they were going to do to rectify the issue. Each time I called, the person I spoke to said she would contact the tech and have him call me back. To this date no one has called back.