[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received a total refund of cost for their services. I received an apology and the gentleman was willing to listen to my concerns and promised to investigate so this type of situation does not occur again.
Regards,
[redacted]
This issue has been resolved, we refunded the customer in full for her install of her washer and dryer
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received a total refund of cost for their services. I received an apology and the gentleman was willing to listen to my concerns and promised to investigate so this type of situation does not occur again.
Regards,
[redacted]