AM/PM Mini Mart

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Response inconsistent with what I got directly from their customer service departmentDescription does not reflect what happened during our communication exactlyThey provided two options and let me choose either one of themI will close the case until I receive the refund checkHope they do further research.Attached are the email from their customer service agent [redacted] on July 26th:Hello, We apologize for the confusion, we understand you no longer have the unit We have processed the refund request you will receive a check in the mail for the total amount of $If you have any further questions please contact our customer service department at [redacted] *** Thank you [redacted] Aroma HousewaresFlanders DriveSan Diego, CA 92121Ph: [redacted] *Mon - Fri 8:AM - 4:PM PST [redacted] ] Regards, [redacted] ***

Dear Valued Customer,We are sorry to hear that you are having difficulty with reaching Aroma Customer Service Customer Service can be reached at 1-800-276-extMonday - Friday 8:am - 4:pm or email [email protected] Service TeamAroma HousewaresFlanders DriveSan Diego, CA 921211-800-276-ext1Mon - Fri 8:AM - 4:PM PST [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Revdex.com, In previous emails and phone contacts with Mr***, we have requested photos of the rice cooker provided to us showing the issue he had experienced with the rice cooker We have yet to receive those photos and he has stated that he no longer has the rice cooker in his possessionAfter speaking with Mr [redacted] today, we have come to a resolution that he has agreed.Thank you,Aroma Housewares

To Whom it May Concern:Aroma's Customer Service Depthas resolved this issue with the customer.The customer was shipped a new, replacement item and has been duly informed.As the issue has been resolved, we respectfully request the complaint and this subsequent response not be published.The issue has been resolved.Respectfully Submitted,Aroma Housewares Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I am satisfied with the resolutionThank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***1, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with *** the department manger on Monday April I would like her to know that since it took so long for Aroma to respond; we no longer need the part we through the rice cooker awayI ask that she keep the rice inner linerWe appreciate Revdex.com of California for all their assistance
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I spoke with the customer and we are refunding customers item as well as sending out another partIt look as though the item was lost in the mail. Thank You, *** *Customer Service Team

Dear *** ***, Thank you for allowing for an extension on this complaint due to an employee transitionI reached out to the customer this morning by phone to resolve his issueApparently, Mr*** ordered a replacement part incorrectly from the www.aromaco.com website The
customer has the model # *** rice cooker and ordered the inner pot for a different model, *** He may have made the mistake by simply ordering by the picture and description of the item After Mr*** received the replacement part, he contacted Aroma Housewares customer service on 6/25/and he was advised to return the item for a refund for the replacement inner pot The *** model is a discontinued model that the replacement parts are limited and/or out of stock We were able to find the correct inner pot for his model and we are shipping out the package today at no charge I contacted Mr*** again and he confirmed that we resolved his complaint. Please let me know if you have any other questions or if I can be of any assistance in order to close this complaint. Thank you, *** *** Supervisor, Customer ServiceAroma Housewares CoFlanders Drive San Diego, CA 92121 *** *** * *** *** ***

Dear [redacted],First of all we would like to thank you for your recent purchase of the Aroma rice cooker. After reading through your complaint we would like to pass our apologies for the area that fell short of your expectation and that you were not completely satisfied with your purchase....

 Our customer service spoke to you on 7/22/16 offering a replacement rice cooker at no charge.  However, your are still requesting a refund.We received your correspondence by email with the [redacted] proof of purchase.  Since the rice cooker is not being returned to Aroma Housewares and to assist us with quality control, please provide photos of the defective base as you are describing to email address [redacted]  Once the photo is received, we will issue a refund.If you have any other questions regarding the refund process, please feel free to contact Aroma Customer Service at [redacted] **Regards,Aroma Customer Service Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Response inconsistent with what I got directly from their customer service department. Description does not reflect what happened during our communication exactly. They provided two options and let me choose either one of them. I will close the case until I receive the refund check. Hope they do further research.Attached are the email from their customer service agent [redacted] on July 26th:Hello, We apologize for the confusion, we understand you no longer have the unit.  We have processed the refund request you will receive a check in the mail for the total amount of $31.51. If you have any further questions please contact our customer service department at [redacted]  Thank you. [redacted]Aroma Housewares6469 Flanders DriveSan Diego, CA 92121Ph: [redacted]Mon - Fri 8:30 AM - 4:30 PM PST[redacted]
 ]
Regards,
[redacted]

Dear Revdex.com, In previous emails and phone contacts with Mr. [redacted], we have requested photos of the rice cooker provided to us showing the issue he had experienced with the rice cooker.  We have yet to receive those photos and he has stated that he no longer has the rice cooker in his possession. After speaking with Mr. [redacted] today, we have come to a resolution that he has agreed.Thank you,Aroma Housewares

Dear Valued Customer,We are sorry to hear that you are having difficulty with reaching Aroma Customer Service.  Customer Service can be reached at 1-800-276-6286 ext. 1 Monday - Friday 8:30 am - 4:30 pm or email [email protected] Service TeamAroma Housewares6469 Flanders...

DriveSan Diego, CA 921211-800-276-6286 ext. 1Mon - Fri 8:30 AM - 4:30 PM PST[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello Ms. [redacted],After researching your inquiry, we found that [redacted] did process your warranty replacement and your package will arrive within 5 - 7 business days via UPS.  Upon shipment we will email you at email address: [redacted]@yahoo.com a tracking number for your...

reference. Thank you for your patience in resolving your product issue.Regards,Aroma Customer Service Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I would, however, ask that this matter remain in the public record.  There was no prior negotiation about this complaint not being in the public record, and I do not believe it is in the public interest to hide the existence of and relevant facts about this case.[redacted]
[redacted]

To Whom it May Concern:Aroma's Customer Service Dept. has resolved this issue with the customer.The customer was shipped a new, replacement item and has been duly informed.As the issue has been resolved, we respectfully request the complaint and this subsequent response not be published.The issue...

has been resolved.Respectfully Submitted,Aroma Housewares Company