A.M.A. UNITED TRANSPORT SERVICES

There was an email sent to me by LTD Moving, owned by [redacted] , stating that although a quote had been received for physical damage on one of their units, the insured (LTD Moving) was not able to go to the bank to pay for the insurance yetThis email came almost a month after the initial quote for the coverage and it came from an office representativeMy office never sent an invoice, update email or anything to push the insured for the money because coverage was never boundThe reason it was not bound was because an office representative from LTD Moving told me they were going to pay for that insurance in full once I had quoted themTherefore I waited to secure the funds but they never cameTo this day, and surely up until the accident occurred, the money has never been paid for by LTD MOVING and it is almost a year laterIt was not my impression that LTD assumed they had coverage because if they assumed they had coverage they would have paid for it sometime within a year time-spanI do honest business with honest people over long periods of timeMy office always has the doors open to LTD moving although it makes it difficult to speak with the owner and several other random individuals when they speak on the owner's behalfThe confusion with communication has surely aided the process for their office to not realize they had not paid an almost $quote on insuranceLTD Moving is trying to say that because I have apologized that I have an admission of guilt and I say that I reject their responseI also reject their response about how they say it is any of my fault they assumed that a quote was grounds for coverageThe insured has tried misleading me after they got into an accident into believing they were slammed off the road and then their story changed at least two different timesIt is time consuming to respond to these message but I do on behalf of the truckers I represent as their long-term retail agent [redacted]

To directly address this complaint is explainable in the terms of legality and moralityOur office has maintained the utmost standards towards all people and especially our clients by maintaining records as thoroughly as possibleLTD Moving was involved in an accident that left the
client to realize they had never purchased a full coverage policy with my officeWe quoted this particular desired coverage five days after their liability insurance renewal was bound with my office and payment was secured for the liability portion and nothing else; this all done in accordance with the plan set forth by myself and the owner of LTD Moving, *** ***. ***, the owner's wife, never paid our office for the quote that was provided to her*** believes that I should have known what coverage they needed, bound, bound that insurance, and invoice their office for the bill, but those coverages have changed at the time of their renewal and we were no longer quoting 'apples-to-apples'I needed an update from their office to help me quote the 'new' insurance requirements they had***, the owner, asked that I deliver the quote and obtain funds from his wife to settle the insurance coverage they ultimately desired*** emailed me almost a month later saying that she still needed to go to the bank to pay me for that insurance I had quoted her, but that was the last I heard from their office regarding that lack of payment until their accident almost a year laterPlease contact my office directly or by email to continue this or to receive more information on the matterPlease note that over the last year the insured has made several erroneous accusations towards my office that seem to derive more out of emotion during the 'slow' trucking months than from fact.
Sincerely
*** ***

Complaint: ***
I am rejecting this response because: *** as our agent and the only agent we have had since we started our business Jan should have bonded the coverage knowing there is a loss payee on our vehicle , this should have been done when he wrote our liability ins, Jan 4th he failed to do that , I spoke with the underwriter *** and she said all he had to do was call her to bind it , he could have invoiced it , as your agent he should have done thishe knew are old policy because he wrote with progressive for yrswe were finned $ due to his negligence and he didn't even own up to it, here is the proofhe also stated $ commission was all he would have made off this, what is that suppose to mean ? it wasn't worth him doing more paper work
Regards,
*** ***

There was an email sent to me by LTD Moving, owned by [redacted], stating that although a quote had been received for physical damage on one of their units, the insured (LTD Moving) was not able to go to the bank to pay for the insurance yet. This email came almost a month after the initial quote for the coverage and it came from an office representative. My office never sent an invoice, update email or anything to push the insured for the money because coverage was never bound. The reason it was not bound was because an office representative from LTD Moving told me they were going to pay for that insurance in full once I had quoted them. Therefore I waited to secure the funds but they never came. To this day, and surely up until the accident occurred, the money has never been paid for by LTD MOVING and it is almost a year later. It was not my impression that LTD assumed they had coverage because if they assumed they had coverage they would have paid for it sometime within a year time-span. I do honest business with honest people over long periods of time. My office always has the doors open to LTD moving although it makes it difficult to speak with the owner and several other random individuals when they speak on the owner's behalf. The confusion with communication has surely aided the process for their office to not realize they had not paid an almost $1000 quote on insurance. LTD Moving is trying to say that because I have apologized that I have an admission of guilt and I say that I reject their response. I also reject their response about how they say it is any of my fault they assumed that a quote was grounds for coverage. The insured has tried misleading me after they got into an accident into believing they were slammed off the road and then their story changed at least two different times. It is time consuming to respond to these message but I do on behalf of the truckers I represent as their long-term retail agent. [redacted]

Complaint: [redacted]
I am rejecting this response because: As our agent knowing that there was a lien on our vehicle he should have binded regardless of a payment and sent me a bill. We trusted him since he had been our agent since 2012 when we started our business. He is familiar with our vehicles and overages. We just renewed our 2016 policy with [redacted] ( the same underwriter [redacted] uses ) and [redacted] and [redacted]. When we received our new quote [redacted] said our flat bed trailer ( that is not in use ) needed full coverage by law being that it had a lien, so therefore why didn't [redacted] do his part and bind it like [redacted] did.  Hall[redacted] and [redacted] made a statement to us that he should file the claim thru his "error insurance". This will be my last attempt for him to file it thru his insurance. I have contacted the attorney that my current insurance company referred me to and he will handling the case by the end of the week if [redacted] does not respond. Thank you.
Regards,
[redacted]

There was an email sent to me by LTD Moving, owned by [redacted], stating that although a quote had been received for physical damage on one of their units, the insured (LTD Moving) was not able to go to the bank to pay for the insurance yet. This email came almost a month after the initial quote for the coverage and it came from an office representative. My office never sent an invoice, update email or anything to push the insured for the money because coverage was never bound. The reason it was not bound was because an office representative from LTD Moving told me they were going to pay for that insurance in full once I had quoted them. Therefore I waited to secure the funds but they never came. To this day, and surely up until the accident occurred, the money has never been paid for by LTD MOVING and it is almost a year later. It was not my impression that LTD assumed they had coverage because if they assumed they had coverage they would have paid for it sometime within a year time-span. I do honest business with honest people over long periods of time. My office always has the doors open to LTD moving although it makes it difficult to speak with the owner and several other random individuals when they speak on the owner's behalf. The confusion with communication has surely aided the process for their office to not realize they had not paid an almost $1000 quote on insurance. LTD Moving is trying to say that because I have apologized that I have an admission of guilt and I say that I reject their response. I also reject their response about how they say it is any of my fault they assumed that a quote was grounds for coverage. The insured has tried misleading me after they got into an accident into believing they were slammed off the road and then their story changed at least two different times. It is time consuming to respond to these message but I do on behalf of the truckers I represent as their long-term retail agent.
 
[redacted]

To directly address this complaint is explainable in the terms of legality and morality. Our office has maintained the utmost standards towards all people and especially our clients by maintaining records as thoroughly as possible. LTD Moving was involved in an accident that left the...

client to realize they had never purchased a full coverage policy with my office. We quoted this particular desired coverage five days after their liability insurance renewal was bound with my office and payment was secured for the liability portion and nothing else; this all done in accordance with the plan set forth by myself and the owner of LTD Moving, [redacted]. [redacted], the owner's wife, never paid our office for the quote that was provided to her. [redacted] believes that I should have known what coverage they needed, bound, bound that insurance, and invoice their office for the bill, but those coverages have changed at the time of their renewal and we were no longer quoting 'apples-to-apples'. I needed an update from their office to help me quote the 'new' insurance requirements they had. [redacted], the owner, asked that I deliver the quote and obtain funds from his wife to settle the insurance coverage they ultimately desired. [redacted] emailed me almost a month later saying that she still needed to go to the bank to pay me for that insurance I had quoted her, but that was the last I heard from their office regarding that lack of payment until their accident almost a year later. Please contact my office directly or by email to continue this or to receive more information on the matter. Please note that over the last year the insured has made several erroneous accusations towards my office that seem to derive more out of emotion during the 'slow' trucking months than from fact. Sincerely  [redacted]