Amada Senior Care

Website
https://www.amadaseniorcare.com/westminster-senior-care
Keyword
Home health care service, Home health services
Description
Amada Senior Care offers in-home care across Westminster, CO. Book your FREE care needs consultation with our experienced caregivers today.
phone
720-239-1337
Hours
Monday to Friday
8:00 AM - 5:00 PM
Sunday to Saturday Closed

Hello valued Amada Senior Care client.I appreciate you taking the time to settle this dispute regarding your $deposit that is owed back to you.As you know, we cannot issue a refund of the deposit until the account is settled and there is still an $outstanding invoiceHowever, I can tell that you are upset and feel that the money is not owed so I am offering to waive the $outstanding invoice and issue your refund as you have been a great client to work with and have been receiving our services for a while nowI hope that settling this dispute allows you to come back on service with us when you feel like it is needed again.You should expect a letter in the mail with your $refund by Tuesday next weekIt is being mailed this afternoon.Thank you again,Amada Senior Care [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved If the $deposit is refunded by the time they specify, then it will be accepted and problem resolved If not, the issue will remain open Regards, [redacted]

We have received your response and reject your offer as being insufficient tocompensate for the failure to supply services as contracted.Mr [redacted] makes reference to multiple services that the company provides andintimates that all of these services were provided to Anthony ***They werenotThere were no transportation services provided and we would be loathe tocall cooking and cleaning services as such, since they were so poorly doneInaddition, the “companionship” services were provided from two rooms away fromMr***Amada provided no supervision of its employees, no training for itsemployees as indicated directly by one of their employees, and use clientcomplaints as their quality control measurement.The upfront payment of $was for the contracted period of one week forservices for Anthony ***There was no additional services provided beyondthat timeframe and the reference to such is incorrectThe day services began,February 16th, was not a full day of service and neither was the followingMondayWhat Mr [redacted] is claiming as a hour “credit” were actually hoursnever providedTherefore, to insist that he provided a “credit” is disingenuous atbest.With regards to the emails, no invoices were sent until requested by Ms***and in early March and did not include the service agreementTo date, none ofthe information claimed to be sent to Thomas [redacted] has ever been received –this again includes the service agreement to which Mr [redacted] has referencedmany times in previous responses.Regarding the contact timelines, we documented the contacts with Mr [redacted] ’soffice contemporaneously with substantial notes regarding the contactsThetimeline we have presented in previous responses is correct.We were pleased to discover that Mr [redacted] completed an internal investigationregarding the thefts at Anthony ***’s home, albeit at this late dateIt isimportant to point out that drug screens would only show if someone had usedthe stolen narcotics, not if someone sold or gave away the narcotics to anotherperson; therefore, the drug screen is not an exoneration.Meanwhile, the attempts to deflect blame when there have been NO incidents inthe home prior to the arrival Mr [redacted] ’s personnel show a pattern of refusal toaccept responsibility for his organizationPatricia [redacted] expressed herconcerns regarding this specific situation in the initial meeting and Mr [redacted] responded that Amada conducted background checks on its personnel and theywere insured and bondedNO attempts have been made by Amada tocompensate Anthony [redacted] on these grounds.Anthony [redacted] has suffered as a result of engaging Amada to provide home careservicesHe has suffered physically as a result of the time required to replacehis pain narcoticsHe has suffered financially as a result of the large outlay ofpayment to Amada and not receiving the services contracted, as well as theft.That suffering deserves compensation.We renew our request for a full refund of fees paid, as well as reimbursement formonies and narcotics stolen

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowA message from [redacted] at Amada last week indicated the $deposit would be received by me on Nov24, (today) and that has not occurred as my mail person has made today's delivery and no mail from Amada was present When I received that message from Amada, I was surprised that there would be such a long delay -- I thought probably Saturday would be a realistic delivery date -- or Monday at the latest -- but not so -- and not even Tuesday! Please reopen this case -- I'm not accepting anything less than my deposit Please feel free to call me if you have any questions or information to update me Your prompt response would be appreciated Thanks [redacted] Regards, [redacted]

We began using Amada Senior Care approximately a year and a half ago to provide a home health aide for our mother After meeting with the company's owner and hearing all the promises of excellent home care, we signed a contract with them My mom has insurance to cover such expenses and we were promised that we would not have to deal with the insurance company, they would handle all the billing Also were promised that they were reachable 24/and that they would provide a regular aide to care for my Mom with a backup in case of emergencies Though this is one of the most expensive companies, we decided to sign with them We do have a regular aide who is wonderful, but the agency not only treats their employees terribly, they also treat their clients with very little respect They have never billed the insurance directly as they promised which is okay because they often make errors in their billing hours It is almost impossible to reach anyone and when we finally do are always told the phone lines are downThe owner promised that we could contact him directly, but he never answers and never returns calls The aide that works with my mom has had issues getting paid from them from the beginning of her employment She is missing her last paycheck and is being told that it was mailed, made her pay for a stop check, and claims they sent another which also has never been received The only reason she works for them is that they pay a little more then other local care agencies and the only reason we stay with them is because she works for them

Amada Senior Care issued check number for $to the client and put it in the mail on 11/19/We ask that the client please wait a couple extra days to receive the checkCheck copy is attachedIf check has not been received by Monday we will re-issue another checkThank you[redacted] Amada Senior Care [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below A message from [redacted] at Amada last week indicated the $deposit would be received by me on Nov24, (today) and that has not occurred as my mail person has made today's delivery and no mail from Amada was present When I received that message from Amada, I was surprised that there would be such a long delay -- I thought probably Saturday would be a realistic delivery date -- or Monday at the latest -- but not so -- and not even Tuesday!Please reopen this case -- I'm not accepting anything less than my deposit Please feel free to call me if you have any questions or information to update me Your prompt response would be appreciated Thanks[redacted] Regards, [redacted]

Hello valued Amada Senior Care client.I appreciate you taking the time to settle this dispute regarding your $deposit that is owed back to you.As you know, we cannot issue a refund of the deposit until the account is settled and there is still an $outstanding invoiceHowever, I can tell that
you are upset and feel that the money is not owed so I am offering to waive the $outstanding invoice and issue your refund as you have been a great client to work with and have been receiving our services for a while nowI hope that settling this dispute allows you to come back on service with us when you feel like it is needed again.You should expect a letter in the mail with your $refund by Tuesday next weekIt is being mailed this afternoon.Thank you again,Amada Senior Care*** ** *** *** *** *** *** ** *** ***

I want to apologize for the concerns you haveAt Amada Senior Care, we work tirelessly to make sureour clients have a good experience and the lives of our clients and family are enriched.We have tried contacting Tom *** and Theresa *** but since we received the Revdex.com concern, thecustomer service
team at Amada Senior Care put together a chronological timeline of the care events.We also will directly address your concernsDue to HIPAA, we have to respect and not disclosepersonal health information.Timeline:Feb 15, 2018: D.** *** met Anthony ***, Patricia *** and Theresa *** at a skilled nursingfacility and prepared for discharge home the following daySigned the service agreement for hourcare for week and gave the first week deposit equal to $Family expressed interest in the VAbenefitsPrepared care planFamily was given office contact information.Feb 16, 2018: Start of care.Feb 17, 2018: First call from Tom *** to D.** *** on Saturday regarding schedule on MondayFeb 19, things were going well and they really liked caregiver Makayla ("She is such a sweetheart!")and Amada Senior Care scheduled a break in care for hours on Monday to allow for a doctor'sappointment so the *** family wound not have to pay for unnecessary hours.Feb 17, 2018: Sent VA benefits information and forms to Tom *** and offered to review theapplication forms at no charge.Feb 18, 2018: First complaint on Sun Feb at 11:05am from daughter Pat *** regarding windowbeing open, wrapper on floor and bowl in sinkFollow up call from Stephanie at Amada to Pat on SunFeb at 11:23am to explain to Pat that Client had a tough night with several stops to the bathroomand the caregiver opened window to allow for fresh air due to constipationPat was very upset.Overnight caregiver did not close the window and morning caregiver helped to clean upPat askedAmada Senior Care to not have caregiver Kia return and Amada complied with the request, updatedschedule and care plan for other caregivers.Good news on Wednesday Feb that Mr *** had a positive therapy assessment and increased hismobility, he was able to transfer more independently.Thursday Feb at 3:00pm, second complaint, D.** *** called back at 3:51pm, Pat *** accusedAmada Senior Care of stealing her Dad's money but was not sure how much money or how manyenvelopes containing money were stolenThe amount stolen was a "hundred to a couple hundred"dollars in the same conversationTold Pat we take these allegations very seriously and will investigateon our side as well as help to find the missing money and participate in any police investigation.Saturday Feb at 8:30am, third complaint, Pat *** called Amada Senior Care and claimed AmadaSenior Care stole her Dad's medicineWhen questioned by Stephanie at Amada, Pat *** said "Wewere just unpacking the medication today" and "Not sure if Tom (brother) filled prescription." D.***, traveling in California, returned call at 8:49am same morning and explained to Pat that thehome health care nurse does a pill count and we were not advised (and still have not heard) of anydiscrepancy and since the pills were just unpacked on day of the care plan, how can you be sure therewere missing pills? Pat was very angry and told D.** *** to stop blaming the home health nurse.D.** *** tried to explain there is no blame and the pill count is a standard protocol to ensure pillsdon't go missing.Pat *** said there will be a police investigation and D.** *** told her we are doing aninvestigation on our side and will cooperate with the authoritiesTold Pat several times we want to dothe right thing for the client and want to work together to create a positive outcome and please send usa copy of the police report to include with our investigation.Monday Feb 26, 2018: Pat called the skilled nursing facility and complained about Amada SeniorCareThe facility also requested a copy of the police report.Tuesday Mar 6, 2018: Someone posted an anonymous Jak Low one star Google review with verysimilar wording as Revdex.com complaint.Thursday Mar 8, 2018: Although Amada Senior Care was unable to prove or find any money ormedicine were stolen, D.** *** sent final billing statement to Theresa *** with a customerservice adjustment of hours/$as a goodwill gestureAmada Senior Care did not receive a list ofmissing itemsAmada Senior Care provided hours of caregiving services for the price of 168hours$4,was reduced to $4,Family did not acknowledge the pricing adjustment.Monday Mar 12, 2018: Amada Senior Care received a complaint from the Revdex.com.Tuesday Mar 13, 2018: D.** *** called and left voicemail for Tom *** at 2:30pmNo responseas of Friday March 16.Wednesday Mar 14, 2018: Tom *** left a one star Facebook review.Thursday Mar 15, 2018: D.** *** sent a follemail to Theresa *** informing her wecontacted Tom *** on Tuesday and awaiting his response.Tom ***'s concerns:Failure to perform housekeeping duties: See Timeline for Feb This issue was raised onSunday Feb The client had a tough night Feb 17, the family requested a different caregiverand Amada changed the scheduleSleeping on job / Personal phone calls: As part of the Client Service Agreement, Amada SeniorCare requests the Client to have an immediate reporting duty if the caregivers do not performspecified tasksThis agreement was signed by the *** familyThis way, Amada Senior Carecan fix issues as they arise (Similar to Feb 18)Unfortunately the *** family did not providefeedback and Amada Senior Care was unaware of these concernsAlso, as part of the FederalWage and Hour guidelines and Wisconsin labor law, employees are entitled to minute breaksfor every hours workedThere were caregivers working hour shifts and they could havemade phone calls on their break, we don't know which day or caregiver to follow-upAgain,the Client has an immediate reporting duty so we can address and fix concerns as they happenMissing medications: See Timeline for Feb According to sister Pat ***, medicine wasunpacked on day and final day of care plan.It is our goal to create a positive outcome and currently trying to make a good effort to resolve yourconcernsClient and family received a very prompt response, including callbacks on Saturdays andSundaysWe are a service organization committed to providing care to senior citizens and to enrichthe lives of our clients.Please feel free to contact with other questions or concerns

***, problem has been resolved just today with receipt of my $initial deposit.Thank you so much for your professional and able assistance to resolve my request made last August I appreciate it.*** 11-27-

I am writing in response to your letter dated March 29th, 2018. Thank you for the follow-upcorrespondence and we appreciate the opportunity to send a response to the Revdex.com concern.The [redacted] family hired Amada Senior Care on 2/15/18 and we started care on 2/16/18. Amada SeniorCare is an in-home care company. We provided cooking, cleaning, transportation, personal/Activitiesof Daily Living and companionship care. Amada Senior Care is committed to enriching lives byproviding nurturing, compassionate senior home care and by guiding families through the many seniorhousing options available for assisted living and/or memory care.We apologize for your experience and issues you have seen as this is not our intention. I havethoroughly read the complaint.On Saturday February 17, 2018, Mr. Thomas [redacted] provided two email addresses and we sent severaldocuments to [redacted] and [redacted]. The message did not come backundeliverable, so we did not know the message was not received, the message was re-sent onWednesday March 28, 2018 to Theresa [redacted]'s email address once it was brought to our attention thatit was not received, Ms. [redacted]'s email address was where the invoices were previously emailedshowing the $288 credit adjustment. The documents sent on March 28, 2018 include the VAapplication forms and Client service agreement. Please understand Mr. [redacted] received 180 hours ofcare and we made a credit adjustment for 12 hours so the cost was for 168 hours of care. The depositof $4032 covered one week of service (168 hours) and the schedule was confirmed to be starting FridayFeb 16, 2018 and ending Saturday Feb 24, 2018, which is more than one week.Thanks for the additional care feedback. We document all client conversations and triple-checked thetimeline. Pat [redacted] confirmed the alleged missing money on Thursday Feb 22, 2018 and the allegedmissing narcotics on Saturday Feb 24, 2018.We also acquired a copy of the police report from the Open Records division. We conducted aninternal investigation where we questioned and drug screened all the employees connected with Mr.[redacted]'s care plan. Our internal investigation was inconclusive, and the employees passed the drugscreen, we make very clear to our employees that we investigate and pursue incidents to fullest extent of the law. The police report stated approximately $395 in missing property. We have not seen a list ofall persons with access or who accessed Mr. [redacted]'s home during this time frame. We understand otherpeople could also have been involved during our short-term care for Mr. [redacted]’s care such as physicaland occupational therapists, private caregivers, a nurse, friends and family. It is probably best to deferthis specific conversation to the [redacted] Police Department, to whom we have expressed ourcooperation and mutual interest to get to the bottom of this matter.We would like to make a reasonable attempt to solve this matter and offer a check for $200, which isapproximately one-half of missing property. This $200 check, in addition to the $288 credit frombefore, makes for a $488 adjustment from your concerns. We believe this response is part of anongoing good faith effort to address your concerns and find a positive outcome.If you need anything further, please let me know.Thanks.D.[redacted], Amada Senior Care of Greater [redacted]###-###-####

We have received your response and reject your offer as being insufficient tocompensate for the failure to supply services as contracted.Mr. [redacted] makes reference to multiple services that the company provides andintimates that all of these services were provided to Anthony [redacted]. They werenot. There were no transportation services provided and we would be loathe tocall cooking and cleaning services as such, since they were so poorly done. Inaddition, the “companionship” services were provided from two rooms away fromMr. [redacted]. Amada provided no supervision of its employees, no training for itsemployees as indicated directly by one of their employees, and use clientcomplaints as their quality control measurement.The upfront payment of $4032 was for the contracted period of one week forservices for Anthony [redacted]. There was no additional services provided beyondthat timeframe and the reference to such is incorrect. The day services began,February 16th, was not a full day of service and neither was the followingMonday. What Mr. [redacted] is claiming as a 12 hour “credit” were actually hoursnever provided. Therefore, to insist that he provided a “credit” is disingenuous atbest.With regards to the emails, no invoices were sent until requested by Ms. [redacted]and in early March and did not include the service agreement. To date, none ofthe information claimed to be sent to Thomas [redacted] has ever been received –this again includes the service agreement to which Mr. [redacted] has referencedmany times in previous responses.Regarding the contact timelines, we documented the contacts with Mr. [redacted]’soffice contemporaneously with substantial notes regarding the contacts. Thetimeline we have presented in previous responses is correct.We were pleased to discover that Mr. [redacted] completed an internal investigationregarding the thefts at Anthony [redacted]’s home, albeit at this late date. It isimportant to point out that drug screens would only show if someone had usedthe stolen narcotics, not if someone sold or gave away the narcotics to anotherperson; therefore, the drug screen is not an exoneration.Meanwhile, the attempts to deflect blame when there have been NO incidents inthe home prior to the arrival Mr. [redacted]’s personnel show a pattern of refusal toaccept responsibility for his organization. Patricia [redacted] expressed herconcerns regarding this specific situation in the initial meeting and Mr. [redacted]responded that Amada conducted background checks on its personnel and theywere insured and bonded. NO attempts have been made by Amada tocompensate Anthony [redacted] on these grounds.Anthony [redacted] has suffered as a result of engaging Amada to provide home careservices. He has suffered physically as a result of the time required to replacehis pain narcotics. He has suffered financially as a result of the large outlay ofpayment to Amada and not receiving the services contracted, as well as theft.That suffering deserves compensation.We renew our request for a full refund of fees paid, as well as reimbursement formonies and narcotics stolen.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A message from [redacted] at Amada last week indicated the $400.00 deposit would be received by me on Nov. 24, 2015 (today) and that has not occurred as my mail person has made today's delivery and no mail from Amada  was present.  When I received that message from Amada, I was surprised that there would be such a long delay -- I thought probably Saturday would be a realistic delivery date -- or Monday at the latest -- but not so -- and not even Tuesday!
Please reopen this case -- I'm not accepting anything less than my deposit.  Please feel free to call me if you have any questions or information to update me.  Your prompt response would be appreciated.  Thanks.
[redacted]
Regards,
[redacted]

[redacted], problem has been resolved just today with receipt of my $400.00 initial deposit.
Thank you so much for your professional and able assistance to resolve my request made 
last August.  I appreciate it.
[redacted]    11-27-2015

We began using Amada Senior Care approximately a year and a half ago to provide a home health aide for our mother. After meeting with the company's owner and hearing all the promises of excellent home care, we signed a contract with them. My mom has insurance to cover such expenses and we were promised that we would not have to deal with the insurance company, they would handle all the billing. Also were promised that they were reachable 24/7 and that they would provide a regular aide to care for my Mom with a backup in case of emergencies. Though this is one of the most expensive companies, we decided to sign with them. We do have a regular aide who is wonderful, but the agency not only treats their employees terribly, they also treat their clients with very little respect. They have never billed the insurance directly as they promised which is okay because they often make errors in their billing hours. It is almost impossible to reach anyone and when we finally do are always told the phone lines are down. The owner promised that we could contact him directly, but he never answers and never returns calls. The aide that works with my mom has had issues getting paid from them from the beginning of her employment. She is missing her last paycheck and is being told that it was mailed, made her pay for a stop check, and claims they sent another which also has never been received. The only reason she works for them is that they pay a little more then other local care agencies and the only reason we stay with them is because she works for them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  If the $400.00 deposit is refunded by the time they specify, then it will be accepted and problem resolved.  If not, the issue will remain open.
Regards,
[redacted]

Hello valued Amada Senior Care client.I appreciate you taking the time to settle this dispute regarding your $400 deposit that is owed back to you.As you know, we cannot issue a refund of the deposit until the account is settled and there is still an $80 outstanding invoice. However,...

I can tell that you are upset and feel that the money is not owed so I am offering to waive the $80 outstanding invoice and issue your refund as you have been a great client to work with and have been receiving our services for a while now. I hope that settling this dispute allows you to come back on service with us when you feel like it is needed again.You should expect a letter in the mail with your $400 refund by Tuesday next week. It is being mailed this afternoon.Thank you again,Amada Senior Care[redacted]

Amada Senior Care issued check number 1090 for $400.00 to the client and put it in the mail on 11/19/15. We ask that the client please wait a couple extra days to receive the check. Check copy is attached. If check has not been received by Monday we will re-issue another check. Thank you.[redacted]Amada Senior Care[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A message from [redacted] at Amada last week indicated the $400.00 deposit would be received by me on Nov. 24, 2015 (today) and that has not occurred as my mail person has made today's delivery and no mail from Amada  was present.  When I received that message from Amada, I was surprised that there would be such a long delay -- I thought probably Saturday would be a realistic delivery date -- or Monday at the latest -- but not so -- and not even Tuesday!Please reopen this case -- I'm not accepting anything less than my deposit.  Please feel free to call me if you have any questions or information to update me.  Your prompt response would be appreciated.  Thanks.[redacted]
Regards,
[redacted]