Amador Automotive Inc

Review: My vehicle was towed to this shop as it was the only one near by. Customer service was great, seemed like my car was in good hands. There was physical damage to only the tire, hub and wheel but the shop owner said that upon inspection that these were only damages. He said that they test drove the vehicle after repairs and it was good. When I got it back it was not okay. The shop was far from my home and I wanted it looked at by a more reputable place so I took it to the [redacted] dealership. Insurance appraiser was also able to look at it while at dealership. The damages deem the [redacted] a total loss, there is so much wrong that the appraiser said some is very obvious without removing anything, the rest is more detailed parts. I feel like the shop just wanted to get it out the door and didn't even look over the whole car. I wasted money on repairs that didn't fix the car and now I am out a car and didn't even see it coming. How could a [redacted] accredited shop miss $9,000 in damages beyond what they did fix? I can't sue because I would never take my vehicle back to that place, not even to make up for what they didn't do the first time!Desired Settlement: I think my insurance should be reimbursed for this, or the business should lose their [redacted] Accreditation! What a horrible place unless you need a tire or oil change. They should not be a full service auto repair shop.

Business

Response:

VEHICLE WAS TOWED TO SHOP GOT DIFFERENT STORIES ON WHAT HAPPENED FROM CUSTOMER AND TOW TRUCK DRIVER, VEHICLE WAS UN DRIVABLE, AND RIGHT FRONT WHEEL WAS JAMMED ON HUB - RACKED VEHICLE AND SAW THAT WHEEL WAS BROKEN AND BENT AND THAT IT WOULD NEED TO BE CUT OFF OF HUB DUE TO LUG NUT DAMAGE DONE BY EITHER CUSTOMER AND OR TOW DRIVER, TIRE HAD A BIG HOLE IN SIDEWALL - ORDERED HUB, OE FACTORY WHEEL AND TIRE. NOTE : VEHICLE IS A ALL WHEEL DRIVE AND THIS VEHICLE HAD DIFFERENT STYLE TIRES ON IT, COULD NOT USE SPARE TIRE DUE TO IT WAS A COMPLETLY DIFFERENT SIZE. MATCHED ONE OF THE TIRES AND HAD IT INSTALLED AT TIRE SHOP ON TO NEW WHEEL, INSTALLED NEW HUB. INSPECTED AND SAW NO OTHER DAMAGE. TEST DROVE VEHICLE TWICE WHEN DONE WITH REPAIRS TEST DROVE BOTH TIMES OK. IF THERE WAS INTERNAL DAMANAGE TO SOMETHING ELSE IT SHOWED UP AFTER DRIVING VEHICLE FOR A WHILE.

Consumer

Response:

I am rejecting this response because: The wheel and hub were used parts and theregardless were several thousands of dollars more in damage on the vehicle, which was pointed out by the dealership and insurance company. The vehicle was not test driven, if so then the person doesn't know cars very well. There was an obvious roughness to it and sounded like light rubbing, this was present on drive from shop to home. Amador automotive is not close to home and the initial relief of having the jeep back left me ignorant to point out flaws soonee. Nothing happened to the vehicle after it left the shop due to driving. You can't bend engine cradle or axle driving on smooth road from point A to point B.

Business

Response:

Mr. [redacted], thank you for speaking with me yesterday and thanks again for responding to my fax to you. As you can see nothing can be done to make this person happy, we are figuring this complaint closed, no further response needed thanks again.