Amalgamated Dental Center

*** *** WAS SEEN IN OUR OFFICE FOR THE FIRST TIME ON APRIL 21,HE REQUESTED TO HAVE SOME EXTRACTIONS DONE A.S.A.P DUE TO A SCHEDULED HIP SURGERY*** *** HAS *** WHICH REQUIRES A PRE-AUTHORIZATION PRIOR TO HAVING TREATMENT DONE WHICH WOULD HAVE TAKEN A COUPLE OF WEEKSDUE TO
SHORT NOTICE HE WAS GIVEN THE OPTION OF HAVING WORK DONE WITHOUT THE PRE-AUTHORIZATION BUT HE WOULD HAVE TO PAY UP FRONT AND BE REIMBURSED ONCE THE OFFICE WAS PAID BY THE ***HE WAS GIVEN THE OPTION OF WAITING FOR THE APPROVAL OR PAYING AND THEN GETTING REIMBURSED AFTER INSURANCE PAYSON APRIL 29, (BUSINESS DAYS LATER) HE WAS SCHEDULED AND TREATED FOR THE REQUESTED EXTRACTIONSPATIENT CALLED SEVERAL TIMES REGARDING HIS REFUND BUT HE WAS ADVISED AT THE TIME THAT PAYMENT FROM INSURANCE WAS NOT RECIEVEDON MAY 26, PAYMENT FROM THE INSURANCE WAS RECIEVED IN OUR OFFICEREFUNDS ARE ISSUED ON THE 15TH OF EVERY MONTHREFUND WAS ISSUED VIA CHECK JUNE 15, AND MAILED TO PATIENTS HOME ADDRESS ON FILE AND Revdex.com NOTICE WAS RECIEVED IN OFFICE ON JUNE 16, *** *** WAS CALLED BUT HIS NUMBER IS NO LONGER IN SERVICE

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: [redacted] is my dental insurance provider and amalgamated dental is a member. in april 2015 I need emergency tooth extraction for hip surgery and paid amalgamated $3,000 out of pocket for the dental surgery. I was told reimbursement would be handled. to date no refund and checking with [redacted] check was sent to amalgamated dental and cashed.Desired Settlement: refund for monies paid upfront in the amount of $3,000.

Business

Response:

[redacted] WAS SEEN IN OUR OFFICE FOR THE FIRST TIME ON APRIL 21,2015. HE REQUESTED TO HAVE SOME EXTRACTIONS DONE A.S.A.P DUE TO A SCHEDULED HIP SURGERY. [redacted] HAS [redacted] WHICH REQUIRES A PRE-AUTHORIZATION PRIOR TO HAVING TREATMENT DONE WHICH WOULD HAVE TAKEN A COUPLE OF WEEKS. DUE TO SHORT NOTICE HE WAS GIVEN THE OPTION OF HAVING WORK DONE WITHOUT THE PRE-AUTHORIZATION BUT HE WOULD HAVE TO PAY UP FRONT AND BE REIMBURSED ONCE THE OFFICE WAS PAID BY THE [redacted]. HE WAS GIVEN THE OPTION OF WAITING FOR THE APPROVAL OR PAYING AND THEN GETTING REIMBURSED AFTER INSURANCE PAYS. ON APRIL 29, 2015 (6 BUSINESS DAYS LATER) HE WAS SCHEDULED AND TREATED FOR THE REQUESTED EXTRACTIONS. PATIENT CALLED SEVERAL TIMES REGARDING HIS REFUND BUT HE WAS ADVISED AT THE TIME THAT PAYMENT FROM INSURANCE WAS NOT RECIEVED. ON MAY 26, 2015 PAYMENT FROM THE INSURANCE WAS RECIEVED IN OUR OFFICE. REFUNDS ARE ISSUED ON THE 15TH OF EVERY MONTH. REFUND WAS ISSUED VIA CHECK JUNE 15, 2015 AND MAILED TO PATIENTS HOME ADDRESS ON FILE AND Revdex.com NOTICE WAS RECIEVED IN OFFICE ON JUNE 16, 2015. [redacted] WAS CALLED BUT HIS NUMBER IS NO LONGER IN SERVICE.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,