AMANA (CALORIC CORPORATION)

Review: Purchased Amana model ABB[redacted] refrigerator (new, August 2010, from [redacted]. Observed water on floor (May 2012). Paid for [redacted] $65 for repair of leak (May 29, 2012). At time of May 2012 service was advised by service technician that " ... I've gotten very good at this repair; I've done over 100 of them on this model." Observed water on floor (May 18, 2013). Contacted [redacted] and advised of recurrence of leak since repair (May 20, 2013) and requested repair, without additional charge; [redacted] refused to repair without charge and advised, "... you should have bought a warranty." Contacted Amana and reported problem and history of repair. Amana advised " ... you should have bought a warranty."

Product_Or_Service: Refrigerator

Account_Number: [redacted] InvoicDesired Settlement: Given the recurrence of the leak and the comment by the service technician from [redacted], it is clear that there is a design flaw or an incomplete or errant repair on May 29, 2012. Accordingly, either [redacted] should make a full and complete repair, as the service they were paid for on May 29, 2012. Or Amana should repair or replace the refrigerator, at no charge to me, due to a defective or insufficient design.