Dear ***, We have reached out to you multiple times to try and schedule an apptto have the vehicle inspected by our mechanic When would be a good time? I understand your concern, however we would never try and hide a mechanical issue from our guestSometimes people who trade vehicles in do try and hide stuff from us, that is why we want to schedule an apptto get to the bottom of thisWe would be more than happy to provide a vehicle to drive while the inspection is being performedWe also have received multiple negative reviews across the web from you, please allow us to help before jumping to conclusions on what we will or will not doSometimes mechanical issues do arise, the only way we can help is if you contact us and allow us to helpThank you
Please see the picture attached explaining how to win one of the prizes, the attachment is on the same page as the picture Mr [redacted] sent in.Thank you
I went back and all the service manager said is that he drove the car and didn't notice or find anything! Time after time I have told him and others that the car had to be driven for some time to get it to shift hard! The service manager told me to bring it back when it started again! I can't tell you how many times I have been there at Ghent Chevrolet for the original and continual problem! They know it shifts hard because they put a new transmission in my car at a cost of $and the problem still exists! Then they tell me that a shift kit will solve the problem but will cost me another $2300!At first, there was a different service manager and different service advisors! All seems like a dealership scam to make as much money from me as possible! The transmission shifts hard and a shift kit will solve the problemI am told the shift kit has nothing to do with the transmission????? It's after market and therefore, I must pay! Now, tell me, is some kind of scam against me! Yes it is! The Revdex.com needs to hold Ghent Chevrolet accountable! I will not discuss this issue with the service manager again, only Mr Ghent!My plan after this if you can't resolve the issue is to contact the newspapers and post my issue online!
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to meHowever, I am not sure why since they have already diagnosed the problemDo not close this complaint as I am not confident of their concernsNot sure what else they would look for Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Who makes recordings of their phone calls? I didn't know ahead of time that Ghent Chevrolet would rip me off.I can, however, show the mailer that shows I won that prize Regards, [redacted]
HelloI am sorry to here our customer was not fully satisfied with our vehicle we sold herUnfortunetly we were unaware of the problem her car had prior to the sale of her carAccording to her father she was in desperate need of a car asap and we quickly serviced the car for her so she wouldn't have to keep borrowing her fathersOnce she took position of the car she did notify us that it did not pass a RIInspection stickerThe vehicle only came with a MaInspection sticker warrentyWe are a MAdealer and follow MAdealer lawsNever the less we would still honor her RIInspection fail and would promptly repair the car at no charge to herAccording to our bill of sale, any and all warrenty work must be done at Amaral'sI will attached a signed by her agreementAlso it states that any outside work not performed by us would not be compensated or warrenty by usAgain see attachedMalaw does not cover rental car fees eitherThe same day the car was taken in for repair she did indeed call three timesThe problem was still under diagnosis and we did not have an answer for her hence why we said we would take her number and call her back once a problem was discoveredAfter the problem was found, we then needed to order the part and wait for the part to come itThat unfortunately took a few days to arriveWe did explain to her a used part and was going to be the only way to fix the problemBecause the car was a 2003, a new one was no longer available from the dealerAfter the part was installed the car needed to be driven approxmiles to make sure all computers systems were checkShe called and really needed the carWe then said, ok you can pick up the car but it still not ready and needs to be drivenIf any problem should occur, bring it back and we would solve itWe even allowed her to pick up the car after hours because she could not make in time before we closeWe tried our best to work with her and her father the best we canEven though I have a signed bill of sale from her stating repairs must be done by Amarals and MaLemon Law does not cover rentals, I am willing to pay for the repair but not the rental We will refund her $I believe we are being more than fair and continuing to try and work with herThank you
Complaint: [redacted] I am rejecting this response because: I was not at fault for the accident and is supposed to be covered by the other party's insurance company which was provided to Ted H [redacted] finance manager and he said he was going to give them a call to get the damage repaired no where did he state it was 4K worth of damages and the document attached doesn't show a priceWhat I'm concerned about is this company's customer satisfaction goal! If I would and other [redacted] reviewers would rate it would be 1/if they would have done their job correctly this wouldn't be an issue the car wouldn't have damage and miles on it! But it was their fault and because they are a dealer and I'm just a consumer they feel they have the power to lie and do shady business I want to make sure this business reputation gets worse and worse because they are rude and disrespectful like the message they sent earlier stating if I have any questions to contact them directly I have tried multiple times in one day they ignore me and walk away instead of handling things like adults and mature way they run away like cowards! I need this resolved asap because now I'm car(less) my wife is still pregnant and could give birth any given moment because twins don't stay full term and I can purchase a car because that was all my money we had for a down payment and we got robbed for it by this shady business! So we need something in return to compensate for this error this business has made by law if a contract is canceled the full refund needs to be reimbursed also they have days after the sale of the vehicle from the purchase date to mail out a letter stating we need to recurring the car because it wasn't approved but we haven't received anything and we came back before days and also days after to give them the remainder of the deposit Regards, [redacted] **
Complaint: [redacted] I am rejecting this response because: I should never have had to involve the Revdex.com & Auto Dealers Association to get this issue resolved it should have been taken care of as soon as the proper paperwork was supplied to them.The day before I contacted the Revdex.com & ADA a representative of Ghent Motors, Troy, told my wife that it would take another 45-days to get the refund, then told her "go ahead & call the Revdex.com & ADA!" Then hung up on herI also feel that they continually tried to push this off in hopes that we would get frustrated and just give up on the refund so that they could just keep the moneyI feel that we should have been refunded the total amount of the warranty plus interest due to the length of time this took and all the hassles and headaches we had to deal withI also find it very coincidental that the day that we contacted the Revdex.com & ADA they magically came up with a check for the refund, which they lied in there response through you to us about, the check was made out & dated Wednesday September 13, and mailed late that day or the next day.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:So basically, your mailer provides conflicting rules.And this still doesn't adress the fact that I was told over the phone that I was the grand prize winnerCan you even prove that anyone won the grand prize? Or did you just give away a bunch of scratch off tickets?If this can't get resolved through the Revdex.com, the next step is a call the the Attorney General's consumer protection office Regards, [redacted]
Tell us why here The store manager at Long's Manana call customer today to discuss the concern He apolized for the way his assistance manager had handled the interaction The customer had received her return but was dissatisfied with how it was addressed The manager assured her he would follow up with his ASM on how this needs to be handled differently going forward
I apologize for your frustration, the odds of winning are stated below each of the prizes Your activation code has to match our prize board, as stated on the mail piece At no time has Ghent or any of its employees stated that you were a Guaranteed winner of the vehicle or cash prize(odds 1:40000, stated below image on mail piece).The mail piece states that if your scratch # matches one of the #'s to proceed to the event location and check your Activation CodeIn this case it looks like your Activation Code matched the prize board and you were a Guaranteed Winner of $in lottery ticketsNO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN THE CONTEstated multiple times in Large Bold Face Font.IF THE SCRATCH OFF BELOW MATCHES ONE OF THE LUCKY NUMBERS BELOW IT, YOU ARE DEFINITELY A GUARANTEED WINNER OF ONE OF THESE PRIZstated in Larger Bold Face FontI am truly sorry you did not win the car, I wish that you had If you wish to speak further about this please feel free to call me directly.Tim E***General Sales ManagerGhent Motor Co[redacted]
Complaint: [redacted] I am rejecting this response because: I first went to Ghent Chevrolet in because my transmission was shifting hard! After inspection, I was told that a "code" indicated that I needed a new transmission! I questioned the code and ask them to thoroughly inspect the transmissionI was never shown or told why the transmission failed! I had no choice but to have a remanufactured transmission installed at a cost to me of $3,After a short period of driving, the hard shifting continued! I went back to Ghent Chevrolet and after further inspection, it was determined that, again, another remanufactured transmission was neededAgain, after a period of driving, the hard shifting started again! I went back to Ghent Chevrolet and once again an inspection was completed only to find fault in the transmission! At this time, the service department installed some shift modules and some gasket kits and assured me that the transmission problem was now solved! The transmission did work fine for some time but, eventually, the hard shifting began! I went back and after another inspection, now I am told the transmission is ok but, I would need a shift kit which would completely remedy the problem! The cost would be appropriately $2,Ghent Chevrolet is without a doubt, trying to avoid the problem without getting more money out of meInitially, I was told I needed a new transmission but, was never show or provided a substantial reason why and since the problem existed throughout my transmission experience with Ghent Chevrolet, l find it hard to believe that I ever needed a transmission! Finally, after all the time spent at Ghent Chevrolet, back and forth wasting my time and gas, I am told it is now something different! It's apparent to me that Ghent Chevrolet service technicians and advisors have been incompetent in their evaluation of the problem at my expense!Please ensure that Bob Ghent reviews this situation in its entirety! Regards, [redacted]
Please see my response in green below, thank youMy husband bought a truck there, and they have done nothing but give us the run aroundFirst it was with the tags, lying saying they were giving a temporary tag, only when papers were signed they give him a day tagDue to privacy laws we can not disclose any information to a spouse who is not on the contract or title unless we have the guests consentAs previously stated in my previous response, on July 1st the State of Colorado changed their laws and will only allow us to issue a day temp tag for out of state guestsI apologize for the unconvince, I agree days is a short time to get everything doneMy title clerk called and assisted in a extension to try and helpHe had to take off work and go sit at the DMV to get an extension which would not have had to happen if they would have done what was told from the beginning and would not have been a problem if know ing up frontWe have called and called and nothing but liesThey also gave us a tracking number for the payoff of the truck my husband traded in saying it was a [redacted] tracking number and guess what it is not the correct tracking numberIt is not for ***, [redacted] or ***So there is another lieThey say they are going to call you back and never return callsTim, Rico and Rich has done nothing at all but lieRich does not return calls, Tim called back once and hung up on my husband because my husband got upset with the way he was treatedMr [redacted] used vulgar/abusive language and was warned that if he continued to speak that way the call would be endedHe chose to continue his abusive language and the call was endedRico was the finance guy so there he lied up front with a smile on his faceI will never do any type of business with themThey also lost a few more customers that we were sending their wayThey said they would pay us back for the $for the extended temporary tags.MrDuhon, declined the reimbursementWe are still willing to reimburse if needed, just need your receiptThen MrRich said he would go above and beyone to get us some credit or somethingBut again liesWe have verified that the guest payoff was received and have been in touch with Mr ***, who has stated that his concern was not the payoff but the registration( I can forward emails between Mr [redacted] and us if needed) Keep in mind we are still less than days from the date of purchase, some patience is needed for all the paperwork to be completedThank you again for your time, please contact me directly if any further questionsThank you
[redacted] vehicle was at the tow storage yard from03/07/until 05/01/when it was towed and arrived facility on05/01/Repair order was opened on 05/04/when customer called us togive us his information to open repair orderWe informed him at that time thatwe needed him to come in and sign repair authorizations and give us theinsurance information so that we could begin repairs on his vehicleWe left 1message and spoke to [redacted] on more occasions to remind him he needed tocome in and sign authorizations and that storage charges would be imposed ifrepair authorizations weren’t secured [redacted] came in weeks later on05/22/and signed authorizationsAt that time we informed him that heneeded to remove any personnel belongings out of vehicle and he declined bysaying that he didn’t have anywhere to store themThe vehicle was unsecure atthe time it was towed in due to the severity of the damage but we were not yetauthorized by [redacted] to move vehicle in to shop for securityWe cannot beresponsible for any missing items for the weeks that the vehicle was in ourlot before authorizations were signed and additionally, the signed repair orderalso states that we are not liable for missing itemsThe missing items in questionwere never seen by our technician once he starting repairs on vehicle
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me It took them five months, and complaining to the Revdex.com, but I am glad that it is finally fixedThank you Ghent for rectifying the issue, & thank you Revdex.com for making this possibleIur vehicle is a joy to drive again! Regards, [redacted]
I apologize that you are not satisfied.Please feel free to reach out to me if you have any further questions.Thank you,Tim E***GSM, Ghent Motor Co. [redacted]
Dear [redacted] ,I apologize for the confusion, you wife Sherri [redacted] spoke to my Finance Director Troy yesterday eveningThey resolved everything and Troy got a cancellation check sent out to you this morning, it was sent standard mail to the same address as you listed aboveI made sure that the effective date was correct and again apologize for the confusion I appreciate your patience in this matter as wellThank you if you have any further questions please reach out to me directly, at 970- [redacted] Sincerely,Tim E***GSM Ghent Motor Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Kenny did call me last week to tell me that the $charge would be removedI had already contacted the Revdex.com by the time I heard from himYes, you can tell the Revdex.com that the matter has been satisfactorily resolvedI did not contact the Revdex.com after I heard from KennyI had contacted them before.Thanks for your help, [redacted]
Dear ***, We have reached out to you multiple times to try and schedule an apptto have the vehicle inspected by our mechanic When would be a good time? I understand your concern, however we would never try and hide a mechanical issue from our guestSometimes people who trade vehicles in do try and hide stuff from us, that is why we want to schedule an apptto get to the bottom of thisWe would be more than happy to provide a vehicle to drive while the inspection is being performedWe also have received multiple negative reviews across the web from you, please allow us to help before jumping to conclusions on what we will or will not doSometimes mechanical issues do arise, the only way we can help is if you contact us and allow us to helpThank you
Please see the picture attached explaining how to win one of the prizes, the attachment is on the same page as the picture Mr [redacted] sent in.Thank you
***This issue should be resolved at this time, the door is fixed and noise is gone Thank You JerryM [redacted]
I went back and all the service manager said is that he drove the car and didn't notice or find anything! Time after time I have told him and others that the car had to be driven for some time to get it to shift hard! The service manager told me to bring it back when it started again! I can't tell you how many times I have been there at Ghent Chevrolet for the original and continual problem! They know it shifts hard because they put a new transmission in my car at a cost of $and the problem still exists! Then they tell me that a shift kit will solve the problem but will cost me another $2300!At first, there was a different service manager and different service advisors! All seems like a dealership scam to make as much money from me as possible! The transmission shifts hard and a shift kit will solve the problemI am told the shift kit has nothing to do with the transmission????? It's after market and therefore, I must pay! Now, tell me, is some kind of scam against me! Yes it is! The Revdex.com needs to hold Ghent Chevrolet accountable! I will not discuss this issue with the service manager again, only Mr Ghent!My plan after this if you can't resolve the issue is to contact the newspapers and post my issue online!
Complaint: [redacted] I am rejecting this response because: I have not heard from this business concerning this complaint Regards, [redacted]
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to meHowever, I am not sure why since they have already diagnosed the problemDo not close this complaint as I am not confident of their concernsNot sure what else they would look for Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Who makes recordings of their phone calls? I didn't know ahead of time that Ghent Chevrolet would rip me off.I can, however, show the mailer that shows I won that prize Regards, [redacted]
HelloI am sorry to here our customer was not fully satisfied with our vehicle we sold herUnfortunetly we were unaware of the problem her car had prior to the sale of her carAccording to her father she was in desperate need of a car asap and we quickly serviced the car for her so she wouldn't have to keep borrowing her fathersOnce she took position of the car she did notify us that it did not pass a RIInspection stickerThe vehicle only came with a MaInspection sticker warrentyWe are a MAdealer and follow MAdealer lawsNever the less we would still honor her RIInspection fail and would promptly repair the car at no charge to herAccording to our bill of sale, any and all warrenty work must be done at Amaral'sI will attached a signed by her agreementAlso it states that any outside work not performed by us would not be compensated or warrenty by usAgain see attachedMalaw does not cover rental car fees eitherThe same day the car was taken in for repair she did indeed call three timesThe problem was still under diagnosis and we did not have an answer for her hence why we said we would take her number and call her back once a problem was discoveredAfter the problem was found, we then needed to order the part and wait for the part to come itThat unfortunately took a few days to arriveWe did explain to her a used part and was going to be the only way to fix the problemBecause the car was a 2003, a new one was no longer available from the dealerAfter the part was installed the car needed to be driven approxmiles to make sure all computers systems were checkShe called and really needed the carWe then said, ok you can pick up the car but it still not ready and needs to be drivenIf any problem should occur, bring it back and we would solve itWe even allowed her to pick up the car after hours because she could not make in time before we closeWe tried our best to work with her and her father the best we canEven though I have a signed bill of sale from her stating repairs must be done by Amarals and MaLemon Law does not cover rentals, I am willing to pay for the repair but not the rental We will refund her $I believe we are being more than fair and continuing to try and work with herThank you
Complaint: [redacted] I am rejecting this response because: I was not at fault for the accident and is supposed to be covered by the other party's insurance company which was provided to Ted H [redacted] finance manager and he said he was going to give them a call to get the damage repaired no where did he state it was 4K worth of damages and the document attached doesn't show a priceWhat I'm concerned about is this company's customer satisfaction goal! If I would and other [redacted] reviewers would rate it would be 1/if they would have done their job correctly this wouldn't be an issue the car wouldn't have damage and miles on it! But it was their fault and because they are a dealer and I'm just a consumer they feel they have the power to lie and do shady business I want to make sure this business reputation gets worse and worse because they are rude and disrespectful like the message they sent earlier stating if I have any questions to contact them directly I have tried multiple times in one day they ignore me and walk away instead of handling things like adults and mature way they run away like cowards! I need this resolved asap because now I'm car(less) my wife is still pregnant and could give birth any given moment because twins don't stay full term and I can purchase a car because that was all my money we had for a down payment and we got robbed for it by this shady business! So we need something in return to compensate for this error this business has made by law if a contract is canceled the full refund needs to be reimbursed also they have days after the sale of the vehicle from the purchase date to mail out a letter stating we need to recurring the car because it wasn't approved but we haven't received anything and we came back before days and also days after to give them the remainder of the deposit Regards, [redacted] **
Complaint: [redacted] I am rejecting this response because: I should never have had to involve the Revdex.com & Auto Dealers Association to get this issue resolved it should have been taken care of as soon as the proper paperwork was supplied to them.The day before I contacted the Revdex.com & ADA a representative of Ghent Motors, Troy, told my wife that it would take another 45-days to get the refund, then told her "go ahead & call the Revdex.com & ADA!" Then hung up on herI also feel that they continually tried to push this off in hopes that we would get frustrated and just give up on the refund so that they could just keep the moneyI feel that we should have been refunded the total amount of the warranty plus interest due to the length of time this took and all the hassles and headaches we had to deal withI also find it very coincidental that the day that we contacted the Revdex.com & ADA they magically came up with a check for the refund, which they lied in there response through you to us about, the check was made out & dated Wednesday September 13, and mailed late that day or the next day.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:So basically, your mailer provides conflicting rules.And this still doesn't adress the fact that I was told over the phone that I was the grand prize winnerCan you even prove that anyone won the grand prize? Or did you just give away a bunch of scratch off tickets?If this can't get resolved through the Revdex.com, the next step is a call the the Attorney General's consumer protection office Regards, [redacted]
Tell us why here The store manager at Long's Manana call customer today to discuss the concern He apolized for the way his assistance manager had handled the interaction The customer had received her return but was dissatisfied with how it was addressed The manager assured her he would follow up with his ASM on how this needs to be handled differently going forward
I apologize for your frustration, the odds of winning are stated below each of the prizes Your activation code has to match our prize board, as stated on the mail piece At no time has Ghent or any of its employees stated that you were a Guaranteed winner of the vehicle or cash prize(odds 1:40000, stated below image on mail piece).The mail piece states that if your scratch # matches one of the #'s to proceed to the event location and check your Activation CodeIn this case it looks like your Activation Code matched the prize board and you were a Guaranteed Winner of $in lottery ticketsNO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN THE CONTEstated multiple times in Large Bold Face Font.IF THE SCRATCH OFF BELOW MATCHES ONE OF THE LUCKY NUMBERS BELOW IT, YOU ARE DEFINITELY A GUARANTEED WINNER OF ONE OF THESE PRIZstated in Larger Bold Face FontI am truly sorry you did not win the car, I wish that you had If you wish to speak further about this please feel free to call me directly.Tim E***General Sales ManagerGhent Motor Co[redacted]
Complaint: [redacted] I am rejecting this response because: I first went to Ghent Chevrolet in because my transmission was shifting hard! After inspection, I was told that a "code" indicated that I needed a new transmission! I questioned the code and ask them to thoroughly inspect the transmissionI was never shown or told why the transmission failed! I had no choice but to have a remanufactured transmission installed at a cost to me of $3,After a short period of driving, the hard shifting continued! I went back to Ghent Chevrolet and after further inspection, it was determined that, again, another remanufactured transmission was neededAgain, after a period of driving, the hard shifting started again! I went back to Ghent Chevrolet and once again an inspection was completed only to find fault in the transmission! At this time, the service department installed some shift modules and some gasket kits and assured me that the transmission problem was now solved! The transmission did work fine for some time but, eventually, the hard shifting began! I went back and after another inspection, now I am told the transmission is ok but, I would need a shift kit which would completely remedy the problem! The cost would be appropriately $2,Ghent Chevrolet is without a doubt, trying to avoid the problem without getting more money out of meInitially, I was told I needed a new transmission but, was never show or provided a substantial reason why and since the problem existed throughout my transmission experience with Ghent Chevrolet, l find it hard to believe that I ever needed a transmission! Finally, after all the time spent at Ghent Chevrolet, back and forth wasting my time and gas, I am told it is now something different! It's apparent to me that Ghent Chevrolet service technicians and advisors have been incompetent in their evaluation of the problem at my expense!Please ensure that Bob Ghent reviews this situation in its entirety! Regards, [redacted]
Please see my response in green below, thank youMy husband bought a truck there, and they have done nothing but give us the run aroundFirst it was with the tags, lying saying they were giving a temporary tag, only when papers were signed they give him a day tagDue to privacy laws we can not disclose any information to a spouse who is not on the contract or title unless we have the guests consentAs previously stated in my previous response, on July 1st the State of Colorado changed their laws and will only allow us to issue a day temp tag for out of state guestsI apologize for the unconvince, I agree days is a short time to get everything doneMy title clerk called and assisted in a extension to try and helpHe had to take off work and go sit at the DMV to get an extension which would not have had to happen if they would have done what was told from the beginning and would not have been a problem if know ing up frontWe have called and called and nothing but liesThey also gave us a tracking number for the payoff of the truck my husband traded in saying it was a [redacted] tracking number and guess what it is not the correct tracking numberIt is not for ***, [redacted] or ***So there is another lieThey say they are going to call you back and never return callsTim, Rico and Rich has done nothing at all but lieRich does not return calls, Tim called back once and hung up on my husband because my husband got upset with the way he was treatedMr [redacted] used vulgar/abusive language and was warned that if he continued to speak that way the call would be endedHe chose to continue his abusive language and the call was endedRico was the finance guy so there he lied up front with a smile on his faceI will never do any type of business with themThey also lost a few more customers that we were sending their wayThey said they would pay us back for the $for the extended temporary tags.MrDuhon, declined the reimbursementWe are still willing to reimburse if needed, just need your receiptThen MrRich said he would go above and beyone to get us some credit or somethingBut again liesWe have verified that the guest payoff was received and have been in touch with Mr ***, who has stated that his concern was not the payoff but the registration( I can forward emails between Mr [redacted] and us if needed) Keep in mind we are still less than days from the date of purchase, some patience is needed for all the paperwork to be completedThank you again for your time, please contact me directly if any further questionsThank you
[redacted] vehicle was at the tow storage yard from03/07/until 05/01/when it was towed and arrived facility on05/01/Repair order was opened on 05/04/when customer called us togive us his information to open repair orderWe informed him at that time thatwe needed him to come in and sign repair authorizations and give us theinsurance information so that we could begin repairs on his vehicleWe left 1message and spoke to [redacted] on more occasions to remind him he needed tocome in and sign authorizations and that storage charges would be imposed ifrepair authorizations weren’t secured [redacted] came in weeks later on05/22/and signed authorizationsAt that time we informed him that heneeded to remove any personnel belongings out of vehicle and he declined bysaying that he didn’t have anywhere to store themThe vehicle was unsecure atthe time it was towed in due to the severity of the damage but we were not yetauthorized by [redacted] to move vehicle in to shop for securityWe cannot beresponsible for any missing items for the weeks that the vehicle was in ourlot before authorizations were signed and additionally, the signed repair orderalso states that we are not liable for missing itemsThe missing items in questionwere never seen by our technician once he starting repairs on vehicle
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me It took them five months, and complaining to the Revdex.com, but I am glad that it is finally fixedThank you Ghent for rectifying the issue, & thank you Revdex.com for making this possibleIur vehicle is a joy to drive again! Regards, [redacted]
I apologize that you are not satisfied.Please feel free to reach out to me if you have any further questions.Thank you,Tim E***GSM, Ghent Motor Co. [redacted]
Dear [redacted] ,I apologize for the confusion, you wife Sherri [redacted] spoke to my Finance Director Troy yesterday eveningThey resolved everything and Troy got a cancellation check sent out to you this morning, it was sent standard mail to the same address as you listed aboveI made sure that the effective date was correct and again apologize for the confusion I appreciate your patience in this matter as wellThank you if you have any further questions please reach out to me directly, at 970- [redacted] Sincerely,Tim E***GSM Ghent Motor Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Kenny did call me last week to tell me that the $charge would be removedI had already contacted the Revdex.com by the time I heard from himYes, you can tell the Revdex.com that the matter has been satisfactorily resolvedI did not contact the Revdex.com after I heard from KennyI had contacted them before.Thanks for your help, [redacted]