[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The basis of my complaint is this: When you ask a customer for a $deposit before sending them anything in writing, you should make your terms clearI was not told that the deposit was not refundable, nor was I told that they would only accept cash or cashier's check (I was NOT told that a personal check was acceptable)The reason that I was not able to use them was that I needed to put the moving cost on a credit cardThey never told me that this was not an option in the conversation before I sent my depositOnce they had my money, they then made their terms clear in writingThe bottom line is this: For a company to require $before the will put anything in writing for you is deceptiveWhen you tell a customer that the deposit is non-refundable AFTER you receive the deposit, that is also deceptive (and quite manipulative)This company should provide a copy of the contract to customers before requiring a deposit to ensure that all parties agree to the terms before any money changes handsHad I been provided this, I would have never sent the moneyThis practice is dishonest, manipulative and deceitful Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The basis of my complaint is this: When you ask a customer for a $deposit before sending them anything in writing, you should make your terms clearI was not told that the deposit was not refundable, nor was I told that they would only accept cash or cashier's check (I was NOT told that a personal check was acceptable)The reason that I was not able to use them was that I needed to put the moving cost on a credit cardThey never told me that this was not an option in the conversation before I sent my depositOnce they had my money, they then made their terms clear in writingThe bottom line is this: For a company to require $before the will put anything in writing for you is deceptiveWhen you tell a customer that the deposit is non-refundable AFTER you receive the deposit, that is also deceptive (and quite manipulative)This company should provide a copy of the contract to customers before requiring a deposit to ensure that all parties agree to the terms before any money changes handsHad I been provided this, I would have never sent the moneyThis practice is dishonest, manipulative and deceitful Regards, [redacted]