Amazing Angels LLC

In response to your letter regarding complaint ID ***
The subject received a piece of mail that asked for the opportunity to appraise their vehicle and see if we can lower their payment, or interest rate, and offer them a newer vehicle.On? April 20th, prior to coming in, the customers
spoke to our Assistant Manager on the telephoneThey requested a guarantee that we could get them approved for a loan in a new vehicle at a payment that would work for themWe stated that we cannot guarantee that, but they could come in so we could appraise their trade in vehicle and see if we could get them approved in a new vehicle at terms that were acceptable to them.They accepted our invitation and came in but due to their credit rating and equity-position on their current vehicle, we were not able to conduct businessWe appreciate the opportunity to help them and our doors remain open in the future, we hope we can help them at a later date.Please contact me with any questions or concerns.Best Regards,Randy S*Sales ManagerLynnes Nissan West