This was an insurance job completed in June We only complete the work as indicated on the insurance loss statement any additional work requested is at the customer's cost In this situation the insurance was paying for ftof gutters to be replaced on the front of the home Customer asks to have the gutters replaced on the back of his home at his cost, an additional ft The gutter boards are wrapped in metal therefore any rot was not visible to the eye Also there was no conversation about his knowledge of rotting gutter boards and no mention of replacing the gutter boards It is our intent to always do quality workmanship, had we known there was an issue with the gutter boards, we would have provided an estimate to replace them at that time In an effort to resolve the problem we have agreed to replace the gutter boards at his cost for the materials We believe this is more than a fair resolution for the customer
This was an insurance job completed in June We only complete the work as indicated on the insurance loss statement any additional work requested is at the customer's cost In this situation the insurance was paying for ftof gutters to be replaced on the front of the home Customer asks to have the gutters replaced on the back of his home at his cost, an additional ft The gutter boards are wrapped in metal therefore any rot was not visible to the eye Also there was no conversation about his knowledge of rotting gutter boards and no mention of replacing the gutter boards It is our intent to always do quality workmanship, had we known there was an issue with the gutter boards, we would have provided an estimate to replace them at that time In an effort to resolve the problem we have agreed to replace the gutter boards at his cost for the materials We believe this is more than a fair resolution for the customer