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Amazing Lace Outlet

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Reviews Lingerie, Clothing Amazing Lace Outlet

Amazing Lace Outlet Reviews (13)

The absolute worst boutique I have ever ordered from
I ordered $116 worth of clothes, including boots. The shipping took over a week and once received, there was a black stain on the back of the shirt. (I know it had been caused by the boutique itself as they packaged the item). So the employee whom packaged my shirt knew the stain was there, and sent it out anyways. I emailed them (twice), instagram direct messaged them, facebook messaged, did all possible ways of communication on their website, and NO RESPONSE. Their website states “ If item is defective, please email [email protected] within 24 hours upon receiving and we require a picture.” I did just that and still, NO RESPONSE. My instagram direct message showed that the boutique had viewed my message, yet didn’t respond. I had to file a claim with my bank in order to receive a refund. This boutique is the most unprofessional, worst communicating, and horrible shop I have ever ordered from. Do NOT waste your time or your money. One huge scam. Absolutely horrible.

BUYERS BEWARE
I have ordered a pair of boots from Amazing Lace and have yet to receive them. I have reached out multiple times and they have gotten back to me once telling me they would send me the order and give me a new tracking number. The first time I received the tracking number, I filed a claim with USPS thinking they lost my package. Turns out, they never had it in their system because Amazing Lace never even sent it out and only created the label. They indirectly confirmed this when they told me they got a new shipment in and would send me my package a week after they sent me the first tracking. They are extremely unprofessional and have no customer service or loyalty. They have all the time in the world to constantly post on social media, yet cannot respond to an email. Their number listed for contact on their site is not even valid! As a customer who has paid for the item, I should not have to be trying this hard. If they cannot provide me with an update, the least they can do is issue me a refund. They have taken my payment illegally without returning the service I paid for. SCAM! They should no longer be in business. ZERO Stars

I tried to order a blouse their online store and when I clicked on buy and size it said it was sold out. I don't know how but they charged my bank accI never got to order the blouse completely and my bank account is already charged for the item. Desired Settlementjust give me a refund as I tried to emai them and got a auto reply .

I purchased four items from the company Amazing Lace on Apr 15, 2014. I received my order promptly but only half of the order fulfilled. I purchased four items from the company Amazing Lace on Apr 15, 2014. I received my order promptly but only half of the order fulfilled. When I called the company no one was ever available during business hours. I emailed to finally get a automated email days after. A [redacted] emailed me back after several email stating that there was no need to "Threaten" them. When there is no way of communicating with a business you must take action. I work for every dollar I make and If I purchase an item or items I expect to received everything I paid for. Also outstanding customer service which I also did not receive. Desired SettlementEither I want the shirts or my refund for the items I DO NOT RECEIVE. I feel as though this is fair. I was deceived in thinking this was a legitimate company. I will not post a good review and I will go on the[redacted] and post do not purchase from stead company. Last thing we need is some else getting scammed as well!Business Response On Apr 28, 4:07 pm [redacted] wrote us an email stating she only received half of her order of a four item order but did not state which pieces were missing. We replied on Apr 30th asking for her to provide specific details. On May 2, Ms. [redacted] sent a second email highlighting items that sail fulfilled and missing leaving us still inconclusive to what was missing. At this time she threatened to file a report with the Revdex.com against us if we did not refund her immediately. On May 5, we replied asking her to please cooperate in providing accurate information so we can help her without the treats of reporting us. We informed her that we had looked up her order and the weight was according to her purchase along with our inventory count on all four items. On May 5, Ms. [redacted] replied to our email again with an account on to what was missing and repeated threats to file against our company. She sent three attachments, two were blank .gif and one was a .jpg with a wallpaper image. On May 7, we replied "You just now sent that so please allow us to look into it respectfully as there is a company procedure in handling these situations that can only be handled once the customer has confirmed exact products. You filed a Revdex.com claim before even giving us this courtesy" and we immediately reexamined Ms. [redacted] order again with this information she provided. After much investigation on our end with our inventory and shipping managers we could not find error with Ms. [redacted]'s order. We requested on May 8th for her to send us a picture of her package as this would help us to identify if maybe there was tampering done by the carrier and/or to identify what size package we used. Ms. [redacted] refused again to cooperated and sent three further emails with threats only about opening a Revdex.com case and never offered to cooperate. We wanted desperately to help Ms. [redacted] but she would not cooperate with any procedures and still has not to this day. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have called my bank to reverse the payment I did not get what I paid for.

I purchased items for my daughter for Christmas one of which was marked down. (shoes) After Christmas in order to return the items (both shoes and dress were too big) I filled out the return form and paid to ship the items back. I was told that since the shoes had been marked down none of the items were returnable so therefore I had to pay to return the items back to myself. After several days of trying to call (they don't answer the phone)I received a reply on an email that said I had to pay to return the items. The invoice was for .01. I took a screen shot for verification. When I asked if they were serious about me paying 1 cent for shipping the items back to myself they increased it to $5.01. In an effort to rid myself of these rude people I paid the invoice on 1/9/15. I checked my account today to see when to expect to receive the items back and the tracking number provided is not valid. This company is unprofessional and believes that since they are online only they can act like this. I want others to know how they conduct business.Product_Or_Service: shoes and dressOrder_Number: XXXXXDesired SettlementI want to know what recourse I have.Business Response Ms. [redacted] purchased two items from our website using a promotional code for 20% off. As stated in our returns policy, sales and promotional codes 15% off and higher are final sale. One item was a pair of boots marked down to $29, the other was a full price dress that had the 20% discount applied, therefore making both items ineligible for a return. Our returns policy is stated in multiple locations on our website. When she filled out the return form and sent it back with her package, she signed saying she agreed to this policy. We contacted her and informed her that unfortunately we could not accept this return due to the promo code used on the purchase. Our policy also states that return shipping is the responsibility of the customer. The way we do this is through a link called a "Whooopsi" which cost one penny to process, and then it is the standard $5 shipping fee we charge every customer. We explained this to Ms. [redacted] in a respectable manner. We responded to all emails in a timely manner and we have multiple employees who answer our phones. She purchased the return shipping and received an email that it had been processed. Until the post office picks the package up and scans it at their main office, the tracking number will show Not Found, which our Customer Service Representative explained to her. The items originally purchased were sent back and delivered to Ms. [redacted] on Friday, January 16, 2015.

I recently placed an order for $100 worth of clothing thorough Amazing Lace. Priding themselves on speedy shipping, I was excited to see the package 3 days later. However, although my shipment info said the package included the 4 items I ordered, I only received the necklace, not the 3 pieces of clothing I also ordered. The package arrived in a small envelope, so including these items would have been impossible anyway. For 6 days I called Amazing Lace and emailed them. Not ONCE did they answer a phone or email, and you cannot leave phone messages. On the 6th day, I emailed saying I was contacting the Revdex.com and they responded saying someone would "look into it" but it looked like they had no errors on their part. Several hours later, I received an email saying that the ounces shipped matched the items and that I received everything. $85 worth of my order is missing and they repeatedly tell me I am to blame. As a first time customer, or any customer, I always expect a business to take my concerns into consideration. Instead, they are taking my money while being "unreachable".Product_Or_Service: ClothingOrder_Number: 28049Desired Settlement$98 total order - $16 necklace I received = $82 desired refundBusiness Response On May 5, 9:29 am Ms.[redacted] emailed us that she was missing three of her four items from her order. On this day our customer service department forwarded her email to our shipping manager to review. Our policy is that we will respond within 24/48 business hours. On May 7th, 6:20am Ms.[redacted] sent a threatening email that she will report us to the Revdex.com and stating we do not answer our phone (which is clearly not true) and that we do not answer email which is also untrue while trying to push through a huge refund without following company procedure by threatening us without allowing due time to investigate. On May 7, 10:02 am we emailed Miss[redacted] to reassure her that indeed our inventory manager is looking further into it because her package was shipped at the accurate weight. When a package is weighed in and shipped at accurate weight we are then required to go check each of the three items she claimed to be missing with our inventory specialist to check all sales and quantities of those products. On May 7, 2014, at 4:38 PM our inventory manager emailed Ms.[redacted] to inform her that upon review of inventory and weight that all 4 items were scanned and shipped in one package. In one last attempt to resolve with Ms.[redacted] we reached out to her with an email request on May, 9th reading;[redacted], we need to see a picture of your package - everything matches on our end and would like to know if your package was tampered with - we have a system of how they are sent out and seeing your package will help to resolve this. We will gladly call you after we receive this info. We received a written response from Ms.[redacted] but no image as we requested. She stated;1. It was about an 8.5" x 11" white bubble envelope (a little smaller than the size of a piece of paper). 2. Only the necklace wrapped in tissue paper was inside. 3. On the front of the envelope the normal address info, with a small white sticker/info in gray writing that said "[redacted] Pink Layered Bead Necklace" on it at the top middle in small font, so I was not initially surprised that there was only 1 item inside. 4. The seal itself did not appear to be tampered with; it was folded over and I had to cut open the envelope. This was detrimental to us because we have never in all our years shipped using white bubble mailers or anything close not do we use tissue paper with accessories. Once we told Ms.[redacted] this we never heard a word from her again nor did we ever receive the picture of her white bubble mailer. For the record we use gold metallic bubble mailers. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have attached the file below with screenshots of all of my emails with Amazing Lace. I will sum up my argument based on those claims below:1) Unlike what Amazing Lace stated, I did indeed email them on May 5, BUT received an automated response, and as you can see in the attachment below, emailed them AGAIN on May 7th threatening to contact the Revdex.com before they even responded to me. That is contradictory to their statement. 2)I sent them, per my email pictured in the attachment, the information included in my package. Again, I received an automated response (as pictured in the document as well) and THEY NEVER CONTACTED ME AGAIN. That is when I disputed with my credit card company and contacted the Revdex.com. This is ALSO contradictory to their response stating, "...we never heard a word from her again". I do not have a picture of the envelope, as I truthfully thought they had initially just sent the items in a different shipment. However, I examined it closely so that I knew the information on it, included in the specific information I did provide to them, also shown in the file below.3) I called Amazing Lace at LEAST a dozen times; never did anyone answer, never did I speak to a representative, and never did they call me back. When I asked for them to call me since they never answered, as seen in my screenshot attachment, they said they would only call me after I sent them the picture of the envelope.4) I opened this WHITE envelope in front of several friends, who all saw the envelope and packaging with only the necklace inside. This company is fraudulent and making unsupported claims. As seen in my almost perfect credit score, past with other companies, and my first ever dispute with either the Revdex.com or my credit card company, I have no reason to falsify this information. There is no way I would have provided such specific information to A.L. if I had not deemed that information to be true. All I am asking for is some type of apology for this agonizing, annoying, and frustrating dispute. Being a first time customer, Amazing Lace has proven to be unprofessional, deceitful, and inconsiderate. They picked and chose what emails and info they mentioned in the Revdex.com response they gave, and still have provided no appropriate documentation regarding my shipping information. I hope that my email documentation below can prove some of their deceit in the information they provided to you. I want nothing more than to resolve this and move on. Thank you.Final Business Response We apologize for this back and forth. As stated the first time all statements are true. Three attachments are provided. To protect ourselves from fraud we require all claims by the customer to be followed with a picture in which Ms.[redacted] did not abide. All four items were provided in the line sheet as attached. We have also generated a return item authorization form for her order which shows the return would be 14oz.

Returned an item for store credit and never received the store credit, only one response from them saying they would look into it. Purchased around the date of June 15th sent a dress back the same day I received it, circled store credit on the form. After a month went by I emailed them on 7/14/15 with no response I emailed again on 7/22/15 and response the same day saying to give them 24 to 48 hours to look in to the issue no response. Emailed again on 8/3/15 with no response. Payment method was [redacted].Total order amount was $80.00. Desired SettlementI want the store credit for the dress I returned. Final Consumer Response The company resolved the issue

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Address: 5455 Crestview Rd STE 1, Memphis, Tennessee, United States, 38134-6400

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