Amazing Siding and Windows

Good morning, Paul,It was nice to speak with you todayThank you for your help.I am writing to inform you that the issue about which I had previously filed a complaint (Complaint # [redacted] ) is resolved as of November 22, 2016.Please let me know if there is anything else you need from me.Sincerely, [redacted]

we will contact this customer and attempt to resolve immediately

Thanks for the follow up We have been in contact with Mrs [redacted] and currently in the process of resolving her issue This customer complaint should be resolved and closed very soonRegards, Corey

***, This customer’s warranty replacement has been on order and we have communicated this with them Please see notes below Let me know if you need anything additional from us at this time Service Order - Technician for Imported Job from 01/03/20174/4/Per [redacted] Window has been ordered - awaiting delivery and then will schedule repair 4/3/- [redacted] to contact AS&W to determine window information not in file3/15/DF - [redacted] TRIED TO CONTACT LAST WEEKWE HAD AN INCORRECT PHONE # - SENT EMAIL TO CUS***ER TO ADVISE OF SUCH AND CC'D [redacted] TO CONTACT WITH CORRECT PHONE #.Sending Pictures - DF 1/3/- looked up warranty for HO - [redacted] is to ask if condensation is this on the surface or in between panes? If on surface there will be a service fee of $+ materials and laborif in between panes, we will cover under warranty claim Regards, ***

No where does it state in the customers contract that we are to seek approval of any kind from homeowners associations or to seek approval from different municipalities in regards to siding materials for a customers home With many different municipalities in the territories we cover there is no way for us to know if or when a homeowner needs to seek approval for work to be completed We are happy to meet with an inspector and if anything is determined that it needs to be changed we would be happy to do so as we offer a lifetime warranty on our workmanshipWe will need to know a time and date of the meeting and we will make certain we are able to be present to discuss if any changes need to be made

Spoke with Mrs***We did fulfill our obligation according to what was in writing on agreement, however there is a certain gable vent that Mrs [redacted] would like to be put on her home instead of the one that was installedWe have agreed to install that particular gable vent to insure her satisfactionMrs [redacted] will be contacting you to drop the Revdex.com complaint Thank you

[To assist us in bringing this matter to a close, you must give us a reason why
you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: A mutual release was sent to the Amazing Windows and the Missouri AG office on November and again on November 30thWe still do not have a settlement in place or any response from Amazing Windows and Corey WilcoxOnce the settlement agreement is signed and returned to my attorney's office with a cashier's check, then I will accept this issue as resolvedI am still holding a complaint that this company is very difficult to work with as it took months from the date of signing the contract to never get a solid installation date, then he agreed to a refund on September 8, only to reject the refund because of some complaints I wrote to Yelp, Google, and Revdex.comIt is now months later and I still do not have money in hand nor any productI firmly believe that he does not have the funds to supply the refund and is purely stalling until he does have themI believe I should be entitled to interest since he has had my $since March (months ago), but I am settling for just the original amountPlease see attached complaint to the Missouri AG office along with our Mutual Release
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I will be contacting my Local building inspector/Codes enforcement to set up a time and date for Amazing siding and windows to come out and meet with usAmazing siding has all my contact infoIf they do not follow thru with the meeting I will be back in contact with the Revdex.combut they know that all city codes has it stated that proper permits must be pulledThey are a professional business and I don't accept that part of their answer!! I will be contacting them shortly! Thanks Revdex.com *** ***

Thanks for the follow up.  We have been in contact with Mrs. [redacted] and currently in the process of resolving her issue.  This customer complaint should be resolved and closed very soon. Regards, Corey

No where does it state in the customers contract that we are to seek approval of any kind from homeowners associations or to seek approval from different municipalities  in regards to siding materials for a customers home.  With many different municipalities in the territories we cover there is no way for us to know if or when a homeowner needs to seek approval for work to be completed.  We are happy to meet with an inspector and if anything is determined that it needs to be changed we would be happy to do so as we offer a lifetime warranty on our workmanship. We will need to know a time and date of the meeting and we will make certain we are able to be present to discuss if any changes need to be made.

we will contact this customer and attempt to resolve immediately.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because, as of November 18th, 2016, the contractual agreement has not yet been fulfilled. As supported in more than one form of documentation, the original agreement was to replace the the gable vent (that the installers accidentally installed) within two weeks of completion of the original siding installation (over one year ago). As of November 18th, 2016, I am still waiting to have it replaced. I will contact the Revdex.com once this agreement has been satisfied. I have no interest in defamation. I simply want that which was supposed to be done so long ago to finally be done. I am grateful to the Revdex.com for their assistance in stimulating a response from Amazing Siding to my issue.
Sincerely,
[redacted]

[redacted], This customer’s warranty replacement has been on order and we have communicated this with them.  Please see notes below.  Let me know if you need anything additional from us at this time Service Order - Technician for Imported Job from 01/03/20174/4/2017 Per [redacted] Window has been ordered - awaiting delivery and then will schedule repair 4/3/2017 - [redacted] to contact AS&W to determine window information not in file. 3/15/2017 DF - [redacted] TRIED TO CONTACT LAST WEEK. WE HAD AN INCORRECT PHONE # - SENT EMAIL TO CUS[redacted]ER TO ADVISE OF SUCH AND CC'D [redacted] TO CONTACT WITH CORRECT PHONE #.Sending Pictures - DF 1/3/2017 - looked up warranty for HO - [redacted] is to ask if condensation is this on the surface or in between panes? If on surface there will be a service fee of $175.00 + materials and labor. if in between panes, we will cover under warranty claim.  Regards, [redacted]

Good morning, Paul,It was nice to speak with you today. Thank you for your help.I am writing to inform you that the issue about which I had previously filed a complaint (Complaint #[redacted]) is resolved as of November 22, 2016.Please let me know if there is anything else you need from me.Sincerely,[redacted]

No where does it state in the customers contract that we are to seek approval of any kind from homeowners associations or to seek approval from different municipalities  in regards to siding materials for a customers home.  With many different municipalities in the territories we cover...

there is no way for us to know if or when a homeowner needs to seek approval for work to be completed.  We are happy to meet with an inspector and if anything is determined that it needs to be changed we would be happy to do so as we offer a lifetime warranty on our workmanship. We will need to know a time and date of the meeting and we will make certain we are able to be present to discuss if any changes need to be made.

Spoke with Mrs. [redacted]. We did fulfill our obligation according to what was in writing on agreement, however there is a certain gable vent that Mrs. [redacted] would like to be put on her home instead of the one that was installed. We have agreed to install that particular gable vent to insure her...

satisfaction. Mrs. [redacted] will be contacting you to drop the Revdex.com complaint.         Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this...

response because:At 10:26 on 3 March, [redacted] called from amazing siding and windows to inform me that their servicemen, [redacted] ,would get with me on Thursday, 9 March, to come out and measure the window so they could get one ordered. I received no phone call from [redacted] nor did he come out Thursday to measure the window.  Regards,
Jeffrey [redacted]