The desired outcome from customers initial complaint was an apology, which we have acknowledged as requested. If the customer wants to further pursue a complaint please contact 864-[redacted] and ask for K** R[redacted]. Mrs. R[redacted] is the Regional Manager and will be expecting the call. If Mrs. R[redacted] is not available at that location the phone number where she can be reached will be given.
The desired outcome from customers initial complaint was an apology, which we have acknowledged as requested. If the customer wants to further pursue a complaint please contact 864-[redacted] and ask for K** R[redacted]. Mrs. R[redacted] is the Regional Manager and will be expecting the call. If Mrs. R[redacted] is not available at that location the phone number where she can be reached will be given.