Amazing.com, Inc.

After further review of this account and speaking with ***, we have happily refunded his monies paid of $ This refund was paid via check, attached is the FedEx Receipt from when we mailed his refund on 8/5/ I initially spoke with Mr*** on 8/3/to get more details and information regarding his situation with Amazon, he said his account on Amazon was highjacked and he was unsuccessful at having Amazon assist and he closed his Amazon account In our effort to satisfy *** ***, we offered a refund of the monies paid to Amazing.com for his Amazing Selling Machine membership totaling $and confirmed his mailing address I called *** on 8/5/advising the refund check had been cut and was being sent via FedEx *** called on 8/6/asking for the tracking number, I gave *** the tracking number over the phone and emailed him the attached receipt for his records We have fully complied with the *** request to refund his monies

The member contacted support only one time by "chat" regarding having issues with their account on July 25th At the time he had notified us, they have had their account over a month We have canceled and refunded the $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me With your help the company has reinstated my $credit
Regards,
*** ***

I am wanting to close Complaint ID: ***A refunded was provided in September 2016. How can I resolve this?Thank you,*** ***

Customer purchased course on 10/24/2014. Made first 3payments on time with no problems. 4th payment failed in January. Customer wascontacted about failed payment, but customer never made payment so account wasdeactivated as is clearly communicated in our T&Cs. Customer didn't contactus back...

until 3/16/2015 informing us that he had an illness that drained finances.Was offered 5 payment alternative payment plan and he said he would call usback to make payment. Customer never made another payment. Customer came back 4months later on 7/20/2015 stating, “Your company is a fraud and now your peopleare steeling (sic) my listing on amazon. I want all my money back now, I have alayer (sic) and he is starting the investigation against you. You have beentold of this months ago with no response other than, you want me to give youmore money! This is Scam all the way. refund me and I will stop my layer (sic) ifnot see you in court and I will make sure the entire internet knows (sic) aboutyour scam." Customer was informed that their listing was hijacked byanother seller on Amazon. This is completely separate from our company and wedo not even run Amazon accounts as a company. We have no affiliation withAmazon, other than teaching how to sell on Amazon. This is an issue they wouldneed to contact Amazon support for assistance. He admitted he had no proof wewere to blame was merely assuming. In regards to the complaint that the customerdid not get the full course before the Guarantee period ended. This is fullydisclosed in all our information upfront. The course the customer purchased isan eight week course. It is designed to be completed over an eight week periodof time so that our students get fully prepared and enabled to start and runtheir own Amazon business. The 30-day refund period allows customers to getfully involved in the course and evaluate if this is for them. If it is not,they are welcome to refund with no penalties. We try very hard to work with allof our members to assist them in their success. This is precisely why we weremore than will to accommodate this customer with payment plans to help them getback on track with finishing the course and opening and running their ownsuccessful Amazon business. When a customer does not fulfill their paymentobligations, we have no option but to suspend their account and access untilthey are brought current.

Complaint: [redacted]
I am rejecting this response because: This company never give anyone the proper time to review the product and make a dissension with in the 30 day's. They wait to let you get access to each step in there process and by that time it is to late and they have you locked in and you can't get out. When I first called them to cancel they said they would have someone help me with my course, I did not have the money to continue and tried to cancel because this was not for me. And even-thought I tried to cancel they kept pushing me to pay them with payments. I refuse to pay a company that does not let you have the full program with in 30 days so I can evaluate it, if you don't like it you should get a refund but this company only releases the program on a weekly time schedule. buy the time you get through the first three parts of a 7 part course the 30 days are gone.  therefore I would like my Money back. This is not about Amazon at all! This is about a company that does not honor there warranty because of the way the release their program. The whole program should be sent to everyone within the 30 days so people can make an educated decision on whether to keep going or receive your money back . I would like this resolved by them returning my money.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted],Thank you for contacting us. We resolved this issue and issued a refund.  Best wishes, [redacted]Amazing Customer Success Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I apologize for this confusion.  This member signed up for Social Secrets on April 7, 2015 and was given a sign up bonus for credits to 99Design.  The email and landing  page sent to the member had a disclaimer, which was an agreement between Amazing.com and 99Design, stating...

this:*The $199 credit in your account can be used for any of the products or services available on 99designs. These credits will expire 6 months from the date you enrolled in Social Secrets*The member contacted us on January 27, 2017 requesting the credits that they had with 99Design wanting to now use them.  We explained that they were no longer  available, due to have expired 6 months after they signed up but they insisted that was not correct.  After talking with 99Designs, we will be happy to reinstate the credits  with them for the member to use.Tell us why here...