Soon after receiving this complain,we sent the following email to MrNeal:
Dear MrNeal: I was just made aware of a complaint regarding the service we recently performed on your Jacuzzi hot tubWe regret that you decided to lodge a complaint with the Revdex.com before
contacting us and giving us an opportunity to address your grievances.After reviewing the service records in your file, talking to the technician involved in the service, and discussing the matter with my Service Manager, I am confident that the waterfall light and DCU we replaced on your Jacuzzi hot tub were defectiveIt is our company policy to leave any parts we remove from the hot tub with the customerThe defective waterfall light and the DCU we removed from your hot tub were left with youBefore our technician and service manager left your home, they demonstrated to you that the new waterfall light we just installed was working properly, and you paid them without indicating any dissatisfaction with the work completedIf you have any doubt that the parts we replaced were defective, please bring them to us and we will be glad to send them, at our expense, to the Jacuzzi lab in California and have them testedWe will be glad to refund you for any part that the Jacuzzi lab determines was not defective.Furthermore, we would like to invite you to come to our store to discuss any and all matters related to the complaint you filed with the Revdex.comPlease let us know when you plan to come so I can make sure that our technician, Service Manager and I are all present to fully address all your questions and concerns.Sincerely,*** *** / Store Manager *** ***Store Manager
Soon after receiving this complain,we sent the following email to MrNeal:
Dear MrNeal: I was just made aware of a complaint regarding the service we recently performed on your Jacuzzi hot tubWe regret that you decided to lodge a complaint with the Revdex.com before
contacting us and giving us an opportunity to address your grievances.After reviewing the service records in your file, talking to the technician involved in the service, and discussing the matter with my Service Manager, I am confident that the waterfall light and DCU we replaced on your Jacuzzi hot tub were defectiveIt is our company policy to leave any parts we remove from the hot tub with the customerThe defective waterfall light and the DCU we removed from your hot tub were left with youBefore our technician and service manager left your home, they demonstrated to you that the new waterfall light we just installed was working properly, and you paid them without indicating any dissatisfaction with the work completedIf you have any doubt that the parts we replaced were defective, please bring them to us and we will be glad to send them, at our expense, to the Jacuzzi lab in California and have them testedWe will be glad to refund you for any part that the Jacuzzi lab determines was not defective.Furthermore, we would like to invite you to come to our store to discuss any and all matters related to the complaint you filed with the Revdex.comPlease let us know when you plan to come so I can make sure that our technician, Service Manager and I are all present to fully address all your questions and concerns.Sincerely,*** *** / Store Manager *** ***Store Manager