Amazon Flowers

[redacted] We appologize for the inconvenience that you had in our company, below you can find the refund information that was made by May 4th/, please for any future request place your order with days lead time and make reference to this situation, we will extend a courtesy discount to appologize this situation Transaction Details Refund (Unique Transaction ID # [redacted] See related [redacted] Original Transaction Date Type Status Details Gross Fee Net Apr 30, Payment From [redacted] RefundedYou have refunded this payment in full You have refunded this payment in full Details $USD -$USD $USD Related Transaction May 4, Refund Completed -$USD $USD -$USD Sent to: [redacted] *** Total amount: -$USD Fee amount: $USD Net amount: -$USD Invoice ID: [redacted] Date: May 4, Time: 20:29:PDT Status: Completed [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, I have not received any funds back from the company Secondly, in their reply it is showing that they are taking out money for a fee??? Thirdly, their description of the account is not accurate at all I called their support line times and never got an answer nor a returned phone call to my voicemails I left I also sent numerous emails to which none were replied until after I filed my complaint with Revdex.com and it was to notify me they were cancelling my order Also, their chat feed never showed anyone available to chat each time I checked it When I submitted my order there was one message sent to me that the order was nearly complete with only minor changes This is outrageous and I cannot believe they are charging me a fee, but worse than that, I haven't gotten a penny back (I literally just checked my account to make sure again) [redacted] (and I am a he, not a shethat's how involved they were to know me as a customer)

We have proceed the refund, we appologize for inconvenience this may occassion, you will find the $on your credit car in around business days, this means by June 5th Sincerely, [redacted]

Dear*** ***
We sorry for your concern, we sent an email to you back in August 22nd informing that we are closing the e-commerce sales and all pending orders will
be process and delivered ontime as customer requested, so do not worry, we will send your order
For
back up you can email as to: ***
Sincerely,
*** ***

We informe in our delivery policies in each product, and before selecting the delivery date that if customer needs same week delivery must call and confirm Price and availability, however to keep a happy customer we will provide a curtesy one time FedEx overnight extra fee delivery, in this way we
have chargeback the $ paid for shipping to *** *** ***, credit card, the money should be at her account in around business days
Sincerely,
*** ***

The customer placed the order by May 13th at 1:pm, she wanted the flowers to be delivered by May 16th, in this case we are clear in our policies, we need week lead time to cover the orders, and if customers need flowers for same week delivery, they have to talk with our customer service toll
free line or by online chat to see if
we have availability and the Price we can supply, in this case due to the short notice and not customer contact before the order we could not completed the request
The full credit was process by May 16th as you can find below
Refund (Unique Transaction ID # ***
See related ***
Original Transaction
May 13,
Payment From *** ***
RefundedYou have refunded this payment in full
You have refunded this payment in full
Details
$USD
-$USD
$USD
Related Transaction
May 16,
Refund
Completed
-$USD
$USD
-$USD
Sent to:
*** ***
Total amount:-$USD
Fee amount: $USD
Net amount:-$USD
Invoice ID: *** ***
Date:May 16,
Time: 05:45:PDT
Status: Completed
Subject: You have sent $USD to *** *** with PayPal
Note: Order was placed out of time for desired delivery date

We have charged the full amount to the customer , money will appear at her credit card in around business days
We appologize for the problems
Refund (Unique Transaction ID # ***
*** ***

*** *** ***
Money should be right now at your account, it usually takes around to business days to arrive since the day we make the chargeback this its a bank time,
We are not taking any fee from this transaction, that its paypal comisión for the sale that they are also crediting back
Please check if you do have the right number 1*** *** * , sometimes at the toll free its a Voice IP service could faild but we have an 98% calls answering record
We appologyse for the problems we could occassioned you, hopefully on the future we can serve you in a much better way, please make reference to this order and you
will get a 25% discound in whatever you decide to buy

Absolute worst company
DO NOT ORDER from them
Poor poor quality and obsolete customer service
Flowers were delivered dead and when we called they said we needed to email our complaint - I have emailed them and called 3times with not one response - a $215 lesson -

[redacted]
We appologize for the inconvenience that you had in our company, below you can find the refund information that was made by May 4th/2014 , please for any future request place your order with 7 days lead time and make reference to this situation, we will extend a...

courtesy discount to appologize this situation.
Transaction Details
Refund (Unique Transaction ID # [redacted]
See related [redacted]
Original Transaction
 Date
 Type
 Status
 Details
 Gross
 Fee
 Net
 Apr 30, 2014
Payment From [redacted]
 RefundedYou have refunded this payment in full.
You have refunded this payment in full.
 Details
$72.50 USD 
-$2.40 USD 
$70.10 USD 
Related Transaction
 May 4, 2014
Refund
 Completed
 ...
-$72.50 USD 
$2.10 USD 
-$70.40 USD 
Sent to:
[redacted] 
Total amount:
-$72.50 USD
Fee amount:
$2.10 USD
Net amount:
-$70.40 USD
Invoice ID:
[redacted]
Date:
May 4, 2014
Time:
20:29:29 PDT
Status:
Completed
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all, I have not received any funds back from the company.  Secondly, in their reply it is showing that they are taking out money for a fee???  Thirdly, their description of the account is not accurate at all.  I called their support line 12 times and never got an answer nor a returned phone call to my 3 voicemails I left.  I also sent numerous emails to which none were replied until after I filed my complaint with Revdex.com and it was to notify  me they were cancelling my order.  Also, their chat feed never showed anyone available to chat each time I checked it.  When I submitted my order there was one message sent to me that the order was nearly complete with only minor changes.  This is outrageous and I cannot believe they are charging me a fee, but worse than that, I haven't gotten a penny back (I literally just checked my account to make sure again)
[redacted] (and I am a he, not a she... that's how involved they were to know me as a customer)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

We have proceed the refund, we appologize for inconvenience this may occassion, you will find the $89 on your credit car in around 4 business days, this means by
June 5th.
Sincerely,
[redacted]

Review: I had ordered 4 Cattelya for my bridal bouquet and I only received two on Thursday and my wedding was on a Saturday. I called on Thursday with no answer in customer service at 3 PM. Then I called Friday morning at like 9 and spoke with [redacted] and I told her I need the other 2 flowers for my bouquet on Saturday. I asked her to look for local flower shops that may have the flowers available. I told her this is for my bouquet not for the bridesmaids. I had spent tremendous amount of time figuring out the layout of my bouquet since it was to be a cascading bouquet. At that point I was missing the 2 of the four main attraction flowers. [redacted], customer service rep, said she would look around and call me back, an hour and a half passed with no return phone call. So, I called her back and she told me she was still looking for local florist and she would call me back in 30 mins, it has been over a week and she never returned the call. I called back many times and left several messages with no response, the day before my wedding. I called today and asked her why she had not called me back and asked to speak to a manager and she told me that he was not there and then she said he was in a meeting, then she hung up the phone on and would not answer my calls. This place is the worst. They refunded me 1/2 of the amount paid, but I was not interested in the refund from the first place when I spoke to her the first time and I only wanted the flowers. That is not all, the conditions of the flowers upon arrival was horrific, they were supposed to be packed in plastic water tubes, but they were wrapped with paper and placed in a plastic bag with rubber bands around it. The stem had to be cut shorter because where the rubber bands had been tied had damaged the flowers, the flowers were in unacceptalbe condition and they were welted.Desired Settlement: The company gave me 1/2 of the refund for the flowers that I did not receive, but they ruined by bridal bouquet arrangement. I had to pay someone else to make the arrangement since my design was no longer applicable. I want a full refund and they need to change their business practices of not lying to the customer. I believe that since they ruined my bridal bouquet they should replace it with what is was supposed to be, a cascading orchid bouquet with 4 Cattelya and Phaeleanopsis surrounding it. I had spent hours researching how to design and make this arrangement and visited the local florist to make sure that I had the Phaeleanopsis to match and surround the Cattelya.

Business

Response:

We have charged the full amount to the customer , money will appear at her credit card in around 4 business days.

We appologize for the problems.

Refund (Unique Transaction ID # [redacted]

Review: I ordered 50 roses to be delivered in 2 days. I paid 72.50. When I called on the delivery day they said they called me on Tuesday the 29th to tell me they were out of one color of flowers. Which is interesting when I placed the order on Wednesday the 30th so it's impossible to call and change my order before I even made it. I was refused a manager I was refused the ability to talk to a department to get my money back and supposedly no one else works there. I have tried to teach them over and over again and they are ignoring phone calls and when someone calls from another number they are answering then hanging up on them once they get the order number.Desired Settlement: I want my money back and I want a complaint filed against them. This is the worst unprofessional business I have ever seen

Business

Response:

[redacted]

We appologize for the inconvenience that you had in our company, below you can find the refund information that was made by May 4th/2014 , please for any future request place your order with 7 days lead time and make reference to this situation, we will extend a courtesy discount to appologize this situation.

Transaction Details

Refund (Unique Transaction ID # [redacted]

See related [redacted]

Original Transaction

Date

Type

Status

Details

Gross

Fee

Net

Apr 30, 2014

Payment From [redacted]

RefundedYou have refunded this payment in full.

You have refunded this payment in full.

Details

$72.50 USD

-$2.40 USD

$70.10 USD

Related Transaction

May 4, 2014

Refund

Completed

...

-$72.50 USD

$2.10 USD

-$70.40 USD

Sent to:

Total amount:

-$72.50 USD

Fee amount:

$2.10 USD

Net amount:

-$70.40 USD

Invoice ID:

Date:

May 4, 2014

Time:

20:29:29 PDT

Status:

Completed

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have ordered flowers for my wedding from amazonflowers.us, and paid for them back in July. Now their website has disappeared and the business does not appear in a google search. I have called again and again and emailed to find out whether I am still getting my flowers (in 3 weeks) with no response. Neither emails or phone calls are responded to.Desired Settlement: I need to know now whether or not this company even still exists. If not I need to know now and I would like a refund. If so I need a confirmation that my order will be delivered as promised.

Business

Response:

Dear. [redacted]

We sorry for your concern, we sent an email to you back in August 22nd informing that we are closing the e-commerce sales and all pending orders will

be process and delivered ontime as customer requested, so do not worry, we will send your order.

For back up you can email as to: [redacted]

Sincerely,

Review: I purchased a package of flowers on Monday, 5/5/14 and was billed for the product. Through their website there was no shipping charge listed and my credit card was charged, and I was guaranteed delivery by 5/9. On 5/7 I received an email stating that I would need to email them my credit card number to pay an additional $50 in order to ship them to me in time. I called and experienced several issues with the Customer Service Representative (who claimed that she is the only representative and there is no supervisor to escalate to). At that point I was forced to give my credit card information in order to receive the order, although they had already charged my card for the $195 for the flowers and would not credit me back even if I did not receive the product. She also assured me I would receive a receipt for the additional $50 charge. I never received my receipt and have called back and left messages but still have not received a call from this company. They are not correctly advertising their costs and essentially hold your product for a ransom, leave you no time to be able to utilize another company in order to meet your needs, expect you to give them credit card information in email and give you no receipt for the additional charges that they tack on after you have agreed to purchase their products.Desired Settlement: I need the receipt for the charge they put on my credit card and also I would like to ensure that my feedback about processing a transaction to this company be recorded in their ratings for other consumers to be aware of their misleading information.

Business

Response:

We informe in our delivery policies in each product, and before selecting the delivery date that if customer needs same week delivery must call and confirm Price and availability, however to keep a happy customer we will provide a curtesy one time FedEx overnight extra fee delivery, in this way we have chargeback the $ 50 paid for shipping to [redacted], credit card, the money should be at her account in around 4 business days.

Sincerely,

Review: I ordered a large flower order to be delivered on May 15, 2014 for a wedding scheduled on May 16, 2014. Not only did my flowers not come, the company will not reply to any of my voicemails or emails explaining what is going on with my order. I am out a lot of money and I have a very upset wedding customer because of this extremely horrible business!Desired Settlement: I want an immediate full refund with additional extra money to cover my expenses to overnight flowers from another farm!

Business

Response:

The customer placed the order by May 13th at 1:46 pm, she wanted the flowers to be delivered by May 16th, in this case we are clear in our policies, we need 1 week lead time to cover the orders, and if customers need flowers for same week delivery, they have to talk with our customer service toll free line or by online chat to see if

we have availability and the Price we can supply, in this case due to the short notice and not customer contact before the order we could not completed the request.

The full credit was process by May 16th as you can find below.

Refund (Unique Transaction ID # [redacted]

See related [redacted]

Original Transaction

May 13, 2014

Payment From [redacted]

RefundedYou have refunded this payment in full.

You have refunded this payment in full.

Details

$357.00 USD

-$10.65 USD

$346.35 USD

Related Transaction

May 16, 2014

Refund

Completed

...

-$357.00 USD

$10.35 USD

-$346.65 USD

Sent to:

Total amount:-$357.00 USD

Fee amount: $10.35 USD

Net amount:-$346.65 USD

Invoice ID: [redacted]

Date:May 16, 2014

Time: 05:45:48 PDT

Status: Completed

Subject: You have sent $357.00 USD to [redacted] with PayPal

Note: Order was placed out of time for desired delivery date

Consumer

Response:

Review: I ordered flowers for my wedding from this company. Upon receiving them, one type of flower fell apart right out of the box while I was opening the flowers and placing them in water. I called customer service May 4, then again 2 weeks later and left a voicemail for someone to return my call. No one ever called me back, so I emailed customer service, again, no one responded. It is not may 26, and I have not heard from any one from customer service. Ther flowers, delphiniums, were not usable for my flower arrangement. I have pictures on my phone of all the petal in my sink that fell off when I took them out of the wrap they were in. Also a photo of the stems with only about 1 inch of petals on the top of a 12+ inch stem.Desired Settlement: I would like a refund to my credit card the the flowers which were un usable, $89.00

Business

Response:

We have proceed the refund, we appologize for inconvenience this may occassion, you will find the $89 on your credit car in around 4 business days, this means by

June 5th.

Sincerely,

Review: I ordered flowers from their website. they guarantee their flowers and state if they are not satisfactory they will overnight replacements. I contacted them the day of delivery and sent pictures as required. they did not send replacements. Three days later they finally said they would refund my money and now 3 days after that they still have not done so and wont respond any further to my complaint.Desired Settlement: I want my $63.50 refunded

Business

Response:

Dear. Revdex.com of Delaware.