Amazon Seller Protection

Hello,I am very sorry to see that there was a complaint filed by Mr***We had provided him services in which we were helping him attempt to reinstate his account using our knowledge around the areaWe help him draft the appeal as well as coach him on which contacts to use and changes to make to his store if necessary.We do not offer refunds to our customers once we have begun work on the cases and this was made very clear to Mr***We also cannot 100% guarantee reinstatement or promise that it will happenThis is all outlined in our terms and conditions in which Mr [redacted] and all other customers have to sign before being able to make a purchase from us.https://www.amazonsellerprotection.com/terms-of-servicehttps://www.amazonsell...⇄ he is unsatisfied with his experience, we will grant and send him a 50% refund, but we would like the record to show that we have done nothing wrong in this senseThank you very muchAmazon Seller Protection

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me. Please close remove my dispute from record
Regards,
[redacted]

Hello,I am very sorry to see that there was a complaint filed by Mr. [redacted]. We had provided him services in which we were helping him attempt to reinstate his account using our knowledge around the area. We help him draft the appeal as well as coach him on which contacts to use and changes to make...

to his store if necessary.We do not offer refunds to our customers once we have begun work on the cases and this was made very clear to Mr. [redacted]. We also cannot 100% guarantee reinstatement or promise that it will happen. This is all outlined in our terms and conditions in which Mr. [redacted] and all other customers have to sign before being able to make a purchase from us.https://www.amazonsellerprotection.com/terms-of-servicehttps://www.amazonsell...⇄ he is unsatisfied with his experience, we will grant and send him a 50% refund, but we would like the record to show that we have done nothing wrong in this sense. Thank you very much. Amazon Seller Protection