Amazon Web Services LLC

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.To say that I’m disappointed to learn of your poor experience would be an understatementWe want our customers to experience stress-free shopping, on-time delivery, and stellar customer serviceClearly, we fell short of that standard and for that, I apologizeSo essentially what happened with your order is that the carrier has lost the package in transit which is updated on October 16, tracking detailsI have passed your comments on to the attention of the appropriate department in our company to let them know about your experience and as a feedback so that it is not repeated on future ordersCustomer feedback such as yours helps us to continue improving the selection and service we provide.Further I also apologize for the restocking fee charge for the lost shipment hence I've requested an additional refund of $which will bring your total refund on this order to $You'll see the refund on your PIN-less debit card within business days.As an apology to this situation, I'd like to offer you Free-One day shipping for your next Order from usI request you to please make sure the item is either Sold or Fulfilled (Shipped) By Amazon because we can't refund on seller shipped item.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kavitha S.Amazon.com

Hello ***,I'm [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry your package never arrived and you had to contact us.I checked your order and see that it was placed from a third party seller, VywilksAs we can't take an action on these orders, we've issued a refund for $to cover the full amount of this shipment, including any shipping costsRefund was issued on May 7, and you'll see this refund to your Visa in the next 2-business days.You can view the status of your refund in Your Account here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, [redacted] **Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear of the difficulties you've had accessing your account.I've reviewed your account and
confirmed its been reinstated and currently active and an email confirmation has been sent by our account specialistsFor your security, we canceled the following order when we could not confirm your information:-- Order Number: ***-- Items in Order: BenQ DLP HD 1080p Projector (TH670) - 3D Home Theater Projector with 3,ANSI Lumens and 10,000:ContrastIf you would like to receive the items in this order, please feel free to place a new order.If you have any additional questions about your account, our customer service team is always happy to help - you can click a button to contact them by e-mail or phone from any Help page on our websiteYou can also reach Customer Service via e-mail or chat:http://www.amazon.com/contact-usI hope this information helpsWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Just so you know I don't agree but whatever
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely
*** ***

Hello ***,I'm *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has causedI've checked your order
and see that you've placed this order with our subsidiary Warehouse DealsWith Warehouse Deals' inventory constantly changing, we're unable to replace your orderI'm very sorry about this.However, I see that you've contacted our customer service about this issue and they've processed a partial refund for the order in the amount of $on Sunday, May 17, You should see the refund on your credit card statement soon.Once processed, you'll be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards,***Amazon.comhttp://www.amazon.com

Hello ***,I'm *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has causedI've checked and see that
you've already contacted our customer support team about this issue and please understand that the information provided by our team is accurate.You can cancel Amazon Instant Video orders from Your Account within hours of purchase, only if you have not streamed or downloaded the videoOtherwise, Amazon Instant Video orders are not returnable after purchaseWe provide this information at the time of purchase and in the Amazon Instant Video Terms of Use (www.amazon.com/help/instantvideo/termsofuse).In this case, we're unable to process a refund for the Instant Video ordersPlease follow the instructions provided in the e-mail sent by our customer service team if you're having issues streaming videos.In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience, I'm very sorry about the inconvenience caused in this case.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,*** *Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,I'm *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry to hear your Kindle device froze up, and that the problem couldn't be resolved by troubleshooting
with our Kindle Support specialistsWe'll be reviewing the calls in questions for the quality issues.As you know, all of our various Kindle models come with a One-Year Limited Warranty, along with an optional extended warranty offered at the time of purchaseOnce they're outside the warranty period, even if it's just a few months, we aren't able to continue offering warranty serviceThe discounted refurbished Kindles offered by the specialists are what we provide as an out-of-warranty option in lieu of a repair service, which would still be similar costI understand this is disappointing news, but we're unfortunately not able to make an exception in this situation.Although your One-Year Limited Warranty has expired and you're no longer eligible for a replacement Kindle under the terms of your warranty (http://www.amazon.com/kindlewarranty), we can offer you an upgrade to the latest generation Kindle at the reduced cost -- and this does come with its own One-Year Limited warranty.If you'd like to take advantage of this replacement option, please contact our Kindle Support team at: http://www.amazon.com/kindlesupport or by calling ***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,*** **Amazon.comhttp://www.amazon.com

Hello ***,I'm *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has causedI've checked your order
#*** for the "Panasonic KX-TCAComfort-Fit, Foldable Headset" and see that we've already issued a full refund in amount of $on Tuesday, June 24, This refund should have appeared on your next statement after June 30, If you don't see the refund, you may want to contact your bank to ask about its status.Regarding the order #***, I see that you've contacted our customer service about this issue and they've requested you to return the item for a full refundSince we haven't received your return a refund wasn't processed on the headsetBecause more than days have passed since you received this item, we can no longer accept a returnOur returns procedures state that within days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.Regarding the orders# (*** *** ***, I see the orders were placed with several sellers on our websiteFurther, I see you wrote to the sellers about it--that was the correct action to takeHowever, I see that the sellers have rejected your request for refund as the return window has expired.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the sellerSellers may determine their own options for returns and in this case, as the return window has expired, they are unable to process a refund.When reviewing whether a seller has upheld fair standards in these matters, we apply the same guidelines used by Amazon.comYou can find these guidelines outlined on our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,*** *Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Kavitha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.To say that I’m disappointed to learn of your poor experience would be an understatement. We want our customers to...

experience stress-free shopping, on-time delivery, and stellar customer service. Clearly, we fell short of that standard and for that, I apologize. So essentially what happened with your order is that the carrier has lost the package in transit which is updated on October 16, 2017 tracking details. I have passed your comments on to the attention of the appropriate department in our company to let them know about your experience and as a feedback so that it is not repeated on future orders. Customer feedback such as yours helps us to continue improving the selection and service we provide.Further I also apologize for the restocking fee charge for the lost shipment hence I've requested an additional refund of $5.99 which will bring your total refund on this order to $381.96. You'll see the refund on your PIN-less debit card within 10 business days.As an apology to this situation, I'd like to offer you Free-One day shipping for your next Order from us. I request you to please make sure the item is either Sold or Fulfilled (Shipped) By Amazon because we can't refund on seller shipped item.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kavitha S.Amazon.com

Hello from Amazon.com.
 
We have reviewed this complaint and we are unable to assist the buyer in this transaction as the buyer has not reported the issue with the item to the seller within their posted return policy. 
 
In summary, we are unable to take the actions requested by...

the buyer as they failed to contact and return the item within the sellers posted return policy.
 
Thank you.

Hello,
We are writing with regards Order ID [redacted]. We see that we charged the seller's account for the claim in error. To correct our mistake, we have issued a credit to your account for $88.46.
The total debit to your account was only $88.46 which represents your proceeds from...

this transaction. We hope this information is helpful to you.

Hello,Thank you for contacting us.  The seller's account was reinstated on May 5, 2015 and is currently open and active. According to our records, the funds in the amount of $1206.21 disbursed on May 8, 2015 to the bank account on file and  should arrive within five banking days of that...

date.Best regards,Payment Specialisthttp://www.amazon.com

Hello [redacted],I'm [redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry your package never arrived and you had to contact us.I checked your order and see that it was placed...

from a third party seller, Vywilks. As we can't take an action on these orders, we've issued a refund for $31.87 to cover the full amount of this shipment, including any shipping costs. Refund was issued on May 7, 2015 and you'll see this refund to your Visa in the next 2-3 business days.You can view the status of your refund in Your Account here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,[redacted]Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]