Amazonia Inc

Review: I originally contracted with Amazonia to install granite at the cost of $35 square foot. I was verbally told that the granite would be installed at a price of $32 square foot if they did not have to perform any demolition. I asked the same company before the kitchen remodel started for a bid on using the left over granite on the fireplace. I was told. "let’s get the kitchen done and see how much granite is left". The kitchen countertop granite was installed and Amazonia was paid in full. A few days later I asked same company to come back and give me a price for using the left over granite for the fireplace. When the workers came, I asked them if they were at my home to give me a price for the fireplace. I was not sure because, I had also informed the company representative, [redacted], that the workers had left an expensive tool at my home. I thought they may have been there to pick up the tool.

The worker(s) response was that they were at my home to template for the fireplace. Because I had already worked with the company and new the price for the installation ($32 - $35) as sq. foot, I allowed them to template and take my leftover paid for granite with them.

I was contacted a few weeks later for the install. I was contacted via text that it would be the next day and the next text stated "I will need a check tomorrow". I answered okay and thought the guys would bring an invoice for the agreed square foot price. The same workers came and installed the fireplace granite. I asked them if they had an invoice. They stated they did not. I gave them a check for what I thought was a fair amount based on the measurements I took before they arrived. My measurements were calculated to 12 square feet and my check to the company reflected the amount I thought I should pay.

A few days later, I was contacted by [redacted] that he wanted $200 more. I contacted him back and asked for an invoice that included the details of how he came up with that price. Over a week later, I received a text asking if I had seen his e-mailed invoice. I had not, but looked in my e-mail and found it. The invoice did not include any details. It simply had an amount. I asked again for the details of how he came up with that price. He then sent me an invoice that was based on 15 square feet at $40 square foot. I offered to pay him another $100, which he refused. Please note, all of this communication, except for e-mail mentioned) has been via text messages.

I have attempted to discuss this over-charge with [redacted], and have asked him to look at it from the consumer point of view. Further, in my opinion, he has been treating me very badly. His method of communication is by very curt, seemingly angry text messages. In response to one of his last text messages I responded with, “Please be respectful”. He denied being disrespectful. After that I attempted to contact his brother, [redacted], in hopes of having a conversation on the subject [redacted] had originally quoted my $32 if there was not a demolition. I was forwarded to his voice mail and left a message. In my voice mail message, I stated what the issue was and requested a call back to discuss. I also mentioned in my message to [redacted] that I would be contacting the Revdex.com if we could not come to an agreement. I did not receive a call back.

My payment of $400 was based on 12 square feet. 12 * $32 = $384. Or 12 * $35 = $420. $400 was almost exactly in the middle of these two calculations and what I paid.

[redacted] has stated the square footage is 15 sq. feet. If I accept that square footage even though I think it is high, the calculations are: 15 * $32 = $480 or 15 * $35 = $525. I have sent [redacted] another check for $125 making the total paid $525.

In summary :

In my opinion, I have been over charged.

Additionally, in my opinion, [redacted] should have given me an exact price for the fireplace as I had asked for previous to the work. It is my opinion, that Amazonia / [redacted] should not charge a repeat customer more per square foot. In fact, he should have given me a discount for being a repeat customer.

It is also to be noted, that in my opinion, [redacted] was very difficult to work with. If I had been able to continue my remodel with [redacted], I believe this would have been a much more healthy business relationship. My experience with [redacted] was that he prefers to conduct business via text messages that are not very friendly or business like. In my opinion, his text messages are very curt text messages and feel disrespectful to the point of being bullying”.Desired Settlement: I would like:

I would like a written, signed paper guaranteeing the work.

I think we should have been able to compromise on an amount somewhere in the middle as the measurements were different.

A company doing great business would probably not be in reported here. A genuine written apology for the way this business transactions was conducted and the angry text messages would be appreciated.

Thank you.

Business

Response:

I have tried to contact this client numerours times, regarding her complaint. The fact is she still owes me a balance of $200. Hence her complaint and her not responding to my trying to resolve her complaint. This second part of the job was done long after the kitchen was done. She told me she loved the work and hired me again to do more work. I explained to her that to install vertical pieces on a fireplace are more difficult than installing on a horizontal surface, and the cost was a few dollars more per sq ft. A written estimate was emailed to her before she attempted to pay the balance. This is when her part of the communication just stopped. The balance due was $600. I did not request a deposit because of the small amount and because I had worked for her the month before and there were no issues. So I trusted her. She took it upon herself to decide how much she was going to pay? She mailed a check for $400. I tried contacting her several more times only to be ignored, , she finally offered to send $125. The balance was $200, I said over and over, but she just disregarded my attempts to collect the full balance. So her complaint about my procedures are not really true. If I was such a disrespectful person why hire me again? It just came time to pay the bill and she didn't want to. After several attempts to collect payment I had to get more aggressive. Not disrectful , but just matter of fact, by saying on the fourth or fifth attempt that" I need to collect the balance due now , in whatever means I needed to pursue, so please pay and lets keep it friendly." That might come across as disrespectful to some people. But does it warrant a letter to the Revdex.com. ? I did not see any other options. I cant go to anybody and compmain about her.The lost wages for me do not equate to a day in small claims court. This is a frivolous complaint . She wont respond or pay the balance. This is just a matter of principal at this point, $75..? Really??? a complaint to the Revdex.com? She loved the work and has said so in text messages and emails? If I need to provide copies of all the written messages , I can. This client has taken advantage of a job well done, by not paying what is due and by making a frivolous complaint after she pushes someone to react in an aggressive manner, to collect what is owed. Any help the Revdex.com can offer to me at this point would be greatly appreciated.