Ambassador Escrow

Dear Mr [redacted] , I would like to apologize for the unfortunate mistake we made in misdirecting your check As soon as you informed us of the fee, we proceeded to take the steps required to process your reimbursement As you can imagine, there is a process required to document the events and expense that resulted You should have received the check by now, if you have not please notify us immediately and we will take care of it for you Again, on behalf of the Ambassador Escrow team, I apologize for the inconvenience this may have caused you [redacted] President, Ambassador Escrow

Dear Mr [redacted],
I would like to apologize for the unfortunate mistake we made in misdirecting your...

check.   As soon as you informed us of the fee, we proceeded to take the steps required to process your reimbursement.  As you can imagine, there is a process required to document the events and expense that resulted.   You should have received the check by now, if you have not please notify us immediately and we will take care of it for you.  Again, on behalf of the Ambassador Escrow team, I apologize for the inconvenience this may have caused you.
 
[redacted]
President, Ambassador Escrow

Review: This escrow company sent my $14000.00 cashiers check to the wrong person and the wrong address. After contacting them, they admitted it was a 100% their mistake and that I needed to cancel the cashiers check at my bank,which is not an easy process and that they would cover the cost. I forwarded the cost to the manager; who told me to cancel the cashiers check. She would not pay for it and began to make excuse after excuse and lie about what happened. I tried to contact the owner and have received no help from him either. They have been extremely rude and unprofessional. They admit it is 100% their mistake, but they refuse to pay for it. Beware of this escrow company.[redacted]Desired Settlement: They need to pay the $300 plus dollars in cancellation fees I was charged due to their mistake.

Business

Response:

Dear Mr [redacted],

I would like to apologize for the unfortunate mistake we made in misdirecting your check. As soon as you informed us of the fee, we proceeded to take the steps required to process your reimbursement. As you can imagine, there is a process required to document the events and expense that resulted. You should have received the check by now, if you have not please notify us immediately and we will take care of it for you. Again, on behalf of the Ambassador Escrow team, I apologize for the inconvenience this may have caused you.

President, Ambassador Escrow