The business stating that I am not a customer is just not true I have attached both the proposal and the final payment transaction I was not married at the time the carpet was purchased and therefore the proposal is in my wife's maiden name The credit card receipt clearly shows the purchase on my credit card after the carpet was installed If the business needs a copy of the marriage certificate or any further information regarding the transaction, I would be happy to provide it.It should be noted that the business does already have access to all of this information as they should be able to pull everything up by address When I contacted its customer service the representative clearly understood I was a customer as she was easily able to look up my address and tell me exactly what flooring I had in my house
Initial Business Response / [redacted] (1000, 5, 2015/03/10) */ the job was installed in november of the contract implicitly state that labor installation warranty is a one year warrantyit is generally accepted that any installation defects show up immediately or within the first six months of the installation.There was no reported defects through the warrnty period or through the 0r period and we were contacted in February this is two years and two months after the original installation and one year and two months after the labor warranty endedIn the spirit of good relations our people extended the offer of a fifty percent discount to do the work, which the homeowner acceptedSince ambassador floors connot be responsible for changes in the localized environment which generally causes issues like this.We feel that our offer that was accepted by the homeowner was a fair and reasonable price for the work involved and the manpower usedAmbassador Floor Co lost money on this accommodation and we feel the complaint is unjustified and unfair given the length of time past warranty
Although Ambassador Floor Company has no contractual or legal responsibility for the installation, We will inspect the flooring at the location specified by the homeowner.Although we have no contractual or legal responsibility in this matter,we have made a tentative appointment for Wednesday March to inspect and possibly repair the items in question In addition Ambassador will provide ,at no charge ,one carton of material allegedly taken by one of the subcontractorsWe at Ambassador Floor company work very hard to provide and excellent sales and service environment for our customers and we value our reputation We feel this claim should be expunged from our record and the consumer should withdraw the claim entirelythere was no fault on the part of Ambassador Floor company and yet we will make it good as a good business gesture [redacted] ***
The business stating that I am not a customer is just not true I have attached both the proposal and the final payment transaction I was not married at the time the carpet was purchased and therefore the proposal is in my wife's maiden name The credit card receipt clearly shows the purchase on my credit card after the carpet was installed If the business needs a copy of the marriage certificate or any further information regarding the transaction, I would be happy to provide it.It should be noted that the business does already have access to all of this information as they should be able to pull everything up by address When I contacted its customer service the representative clearly understood I was a customer as she was easily able to look up my address and tell me exactly what flooring I had in my house
Initial Business Response / [redacted] (1000, 5, 2015/03/10) */ the job was installed in november of the contract implicitly state that labor installation warranty is a one year warrantyit is generally accepted that any installation defects show up immediately or within the first six months of the installation.There was no reported defects through the warrnty period or through the 0r period and we were contacted in February this is two years and two months after the original installation and one year and two months after the labor warranty endedIn the spirit of good relations our people extended the offer of a fifty percent discount to do the work, which the homeowner acceptedSince ambassador floors connot be responsible for changes in the localized environment which generally causes issues like this.We feel that our offer that was accepted by the homeowner was a fair and reasonable price for the work involved and the manpower usedAmbassador Floor Co lost money on this accommodation and we feel the complaint is unjustified and unfair given the length of time past warranty
Although Ambassador Floor Company has no contractual or legal responsibility for the installation, We will inspect the flooring at the location specified by the homeowner.Although we have no contractual or legal responsibility in this matter,we have made a tentative appointment for Wednesday March to inspect and possibly repair the items in question In addition Ambassador will provide ,at no charge ,one carton of material allegedly taken by one of the subcontractorsWe at Ambassador Floor company work very hard to provide and excellent sales and service environment for our customers and we value our reputation We feel this claim should be expunged from our record and the consumer should withdraw the claim entirelythere was no fault on the part of Ambassador Floor company and yet we will make it good as a good business gesture [redacted] ***