Ambassador Inn and Suites

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
Once again Ambassador Inn and Suites is calling me a liar.  They insist that I only made the reservation for one night.  That is completely false.  I called the hotel directly on 10/3/17 at 3:45pm to make my reservation for two nights.  This call was recorded.  I can provide a copy of the call recording to Revdex.com as proof.  I had offered to let the hotel staff listen to the recording as well when I was there on site.  As I mentioned before, they had no interest in listening to the recording or in doing anything to help me.   While it is true that [redacted] paid the hotel for my stay, this is only because I paid [redacted].  Under the hotels 100% satisfaction guarantee (see pictures attached), they could refund [redacted] who could then, in turn, refund me. As for the free night offer, as they know full well, I was there on business.  I had informed them I would not be back that way again this year and it certainly doesn't make sense for me to drive 2 hours to spend 1 free night in hotel that provides lousy customer service.  Of course if they were willing to extend that offer to be good throughout 2018 with no blackout dates, I would certainly be open to that in an effort to come to a mutual resolution.
Regards,
[redacted]

As I agree to her Internet connectivity issues in her room's far corner, I do not agree that they could not take care of the business back home. I also do not agree to any other points she made while she was here with us at the Ambassador Inn. We did all we could to make her happy while she stayed...

with her husband for 6 nights? They had a laptop and One of my staff member personally got it connected for them on several occasion. One day Mr. [redacted] tipped him for his help!! We do have a spare computer/business center in the lobby which is connected to Internet 24 hours a day and is open to all the Guest who stays with us at the Ambassador Inn Hotel. She mentioned few outlets that did not work, Had we know if it is the case or if she had mentioned about , we would have gladly looked at and taken necessary steps to rectify problems.  By the way, All the outlets in that room are working fine, we know this because, no body who stayed in the same room before or after Ms. [redacted] ever complained. Breakfast: She said Juice and cereal!! it surprises us to see how can some alter the truth in such manner.  We have many more items apart from Just Juice or cereal that gets served every morning at no extra charge to any of the guest of the Hotel, to mention these items -We have fresh Waffles, Egg patties, Fruit cups, Yogurt in assorted flavor, Bagels, bread, hot chocolate, instant oatmeal, Fresh fruits like banana and Apple, many condiments like Cream cheese, fruit jelly, peanut butter, butter, maple syrup and more. Not to mentioned, All these Items are complementary to all our Guests. It was their choice to spend money everyday on a breakfast when we provide such an array of foods. Also,  she mentioned something about fan in the bathroom, We have central suction system that is pulling the air out from all our guest room 24 hours a day. these fan never stops. Its a quite and continuous operations. She did not need to ask other travelers about the fan in their room ! we would have educated her provided she asked us just once and would have gladly demonstrated the suction too.  Future credit was offered for 1 Night stay if Guest would like to return. To add an additional perk, We will discount her stay by at-least 20 % on the portion of her bill Thank you

We are writing in response to the complaint listed above , in which our customer is requesting a refund for hotel reservation. The customer originally made a reservation for one night hotel stay to arrive October 6, 2017, to be paid for through [redacted]. The hotel held the...

reservation, and the customer stayed at the hotel the night of October 6, 2017. Upon arrival, the customer claimed that he has a reservation for two nights , but I did not and he could not be accommodated since the hotel was sold out for the next night, October 7. We cannot refund the customer for his one night stay with us, as he never paid the hotel directly but paid using a [redacted] account. The hotel has billed [redacted] for his stay accordingly. the hotel is also not responsible for paying for the guest's subsequent accommodations, as he secured lodging independently for the following night, October 7. No rooms were available at the hotel for that evening, so we could not have accommodated the customer's request at any cost. In any attempt to please the customer , the hotel did offer one night's future stay at no cost, valid for the next three months, but this offer was not accepted. We trust that our response settles this matter with your agency. If you have any questions or require further information, please contact me at my office.