Ambassador Travel Ltd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear She is correct in that my husband (not me) was out of line I removed it within minutes of it being up But that does not excuse the lies I was told by her employeeI was told it was a new resort not a run down one with a new paint job Also if we didn't qualify for the promotion then why would she tell me time and time again that I would be getting that back when we returned from our tripIt kinda sounds like promises to get us to go to this locationI have no way of knowing how this works but I know I can't make promises to get people's money and then say it's not my fault Your correct in saying I should have talked to her on the phone but I knew from the beginning that it was going to get me no whereThere was no resolution that they were going to make, they told me they couldn't fix what already happened Regards, Lori [redacted]

I responded to the customer with the information and details I had to goI asked the customer to call me to discuss furtherThe customer chose not to calLAs I stated in my response to the client, I am a kind and fair personI was more than willing to listen to the concernsI cannot determine if the resolution would have satisfied the customer but I was not put in a position to even tryIt appears the customer feels it was a lost cause so why botherOn the other hand, the customer clearly wants to be heardSo, I will agree to talk to client to discussThis is not something that will be resolved with emails, a conversation is necessary and a critical component of conflict and resolution The customer has my contact information and at this time I encourage the customer to reach out to me so we can do what is needed to move forward with a potential resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear She is correct in that my husband (not me) was out of line I removed it within 4 minutes of it being up.  But that does not excuse the lies I was told by her employee. I was told it was a new resort not a run down one with a new paint job.  Also if we didn't qualify for the promotion then why would she tell me time and time again that I would be getting that back when we returned from our trip. It kinda sounds like false promises to get us to go to this location. I have no way of knowing how this works but I know I can't make false promises to get people's money and then say it's not my fault.  Your correct in saying I should have talked to her on the phone but I knew from the beginning that it was going to get me no where. There was no resolution that they were going to make, they told me they couldn't fix what already happened.  
Regards,
Lori [redacted]

I responded to the customer with the information and details I had to go. I asked the customer to call me to discuss further. The customer chose not to calL. As I stated in my response to the client, I am a kind and fair person. I was more than willing to listen to the concerns. I cannot determine if the resolution would have satisfied the customer but I was not put in a position to even try. It appears the customer feels it was a lost cause so why bother. On the other hand, the customer clearly wants to be heard. So, I will agree to talk to client to discuss. This is not something that will be resolved with emails, a conversation is necessary and a critical component of conflict and resolution.  The customer has my contact information and at this time I encourage the customer to reach out to me so we can do what is needed to move forward with a potential resolution.