Ambassador Uniforms

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I’ m sending you this email to advised you the reason it took so long to refund the Customer for her return items Our policy in our catalog and on line states the following: Returns:Returns will only be accepted within days of receipt of merchandisePlease call Customer Service at [redacted] for a Return Authorization NumberNo returns will be accepted without a Return Authorization NumberAuthorized returns must be received by Ambassador Uniform within days of the authorization issuanceUpon receipt, authorized returns will be issued an Account Credit which must be used within the calendar year and cannot be carried over to the following yearCustomer is responsible for all shipping costsShipping costs are non-refundableAll returned merchandise is subject to a 20% restocking feeOnly garments which have not been worn, washed, altered, damaged or embroidered may be returned within days of receipt in their original packagingTuxedo and formal shirts which have been opened cannot be returnedCustom hemmed or altered garments are not returnableEmbroidered orders are not returnable The customer never called our office for RA #, But instead they sent it back direct to the warehouse where it was shipped fromThe package was received without any Ra number or paper work to know who it was received fromThe customer finally spoke to some at our office to track her package and that how we found out it went to the warehouse and not our office The customer was refunded the money on 10/16/ If the customer would have followed our company policy she would have received her credit in a timely matter I would appreciate it if you would dismiss this complaint from our records since it was not our faultPlease email me that you have received my email,

I’ m sending you this email to advised you the reason it took so long to refund the Customer for her return items. Our policy in our catalog and on line states the following: Returns:Returns will only be accepted within days of receipt of merchandisePlease call Customer Service
at *** for a Return Authorization NumberNo returns will be accepted without a Return Authorization NumberAuthorized returns must be received by Ambassador Uniform within days of the authorization issuanceUpon receipt, authorized returns will be issued an Account Credit which must be used within the calendar year and cannot be carried over to the following yearCustomer is responsible for all shipping costsShipping costs are non-refundableAll returned merchandise is subject to a 20% restocking feeOnly garments which have not been worn, washed, altered, damaged or embroidered may be returned within days of receipt in their original packagingTuxedo and formal shirts which have been opened cannot be returnedCustom hemmed or altered garments are not returnableEmbroidered orders are not returnable. The customer never called our office for RA #, But instead they sent it back direct to the warehouse where it was shipped fromThe package was received without any Ra number or paper work to know who it was received fromThe customer finally spoke to some at our office to track her package and that how we found out it went to the warehouse and not our office The customer was refunded the money on 10/16/. If the customer would have followed our company policy she would have received her credit in a timely matter. I would appreciate it if you would dismiss this complaint from our records since it was not our faultPlease email me that you have received my email,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I’ m sending you this email to advised you the reason it took so long to refund the Customer for her return...

items.
 
Our policy in our catalog  and on line states the following:
 
Returns:Returns will only be accepted within 14 days of receipt of merchandise. Please call Customer Service at [redacted] for a Return Authorization Number. No returns will be accepted without a Return Authorization Number. Authorized returns must be received by Ambassador Uniform within 14 days of the authorization issuance. Upon receipt, authorized returns will be issued an Account Credit which must be used within the calendar year and cannot be carried over to the following year. Customer is responsible for all shipping costs. Shipping costs are non-refundable. All returned merchandise is subject to a 20% restocking fee. Only garments which have not been worn, washed, altered, damaged or embroidered may be returned within 14 days of receipt in their original packaging. Tuxedo and formal shirts which have been opened cannot be returned. Custom hemmed or altered garments are not returnable. Embroidered orders are not returnable.
 
The customer never called our office for RA #, But instead they sent it back direct to the warehouse where it was shipped from. The package was received without any Ra  number or paper work   to know who it was received
 
from. The customer finally spoke to some at our office to track her package and that how we found out it went to the warehouse and not our office.  The customer was  refunded the money on 10/16/15 .
 
If the customer  would have followed our company policy she would have received her credit in a timely matter.
 
I would appreciate it if you would dismiss this  complaint from our records since it was not our fault. Please email me that you have received my email,