I would like to inform you of the Fraud issues that I experienced at the hotel that I booked through ***The name of the hotel is Amber Inn & Suites in KissimeeeI booked the hotel Thursday (7.23), and checked out Friday (7.24)The front desk charged me $deposit, which was supposed to be refunded to me within 2-business daysI called the whole week of (7.27) - (7.31), and every day they kept telling me that it had already been released, one person even told me it had been released at 2:AM on Friday (7.24), even before I checked out, which seemed a little bit odd to me, and then the next day I called and they told me to call my back and see if there is anything in pending statusI called my bank and they did not see anythingFinally Friday (7.31) I called again and ask if they could look into some more, because I have yet to receive my deposit, they got back on the phone and told me that I would NOT be getting my deposit back, because the manager found illegal white substance in the room, that it was all over the roomThis completely took me by surprise, because first of all, I do not do any drugs, second, why is this being told to me now? when I called the whole week to see where my deposit was, and they even said that they already released ityou can't release a deposit and then take it back, third, if I did drugs, why would I leave my drugs every where ? fourth, they told me that as soon I left, the general manager went into our room to clean and thats who took the picturesThat is FALSE, I clocked out at 10:AM, and returned back to the hotel around 11:AM, because I had left my cell phone in the room, the room was in the SAME condition that I left itAlso, why is the GENERAL MANAGER performing house keeping duties?When they told me that they found illegal things in my room, I told them to prove it, they said they had pictures that they could send me, I gave them my email and they were supposed to email them to me, and they never did, I called back to see what hap
I would like to inform you of the Fraud issues that I experienced at the hotel that I booked through ***The name of the hotel is Amber Inn & Suites in KissimeeeI booked the hotel Thursday (7.23), and checked out Friday (7.24)The front desk charged me $deposit, which was supposed to be refunded to me within 2-business daysI called the whole week of (7.27) - (7.31), and every day they kept telling me that it had already been released, one person even told me it had been released at 2:AM on Friday (7.24), even before I checked out, which seemed a little bit odd to me, and then the next day I called and they told me to call my back and see if there is anything in pending statusI called my bank and they did not see anythingFinally Friday (7.31) I called again and ask if they could look into some more, because I have yet to receive my deposit, they got back on the phone and told me that I would NOT be getting my deposit back, because the manager found illegal white substance in the room, that it was all over the roomThis completely took me by surprise, because first of all, I do not do any drugs, second, why is this being told to me now? when I called the whole week to see where my deposit was, and they even said that they already released ityou can't release a deposit and then take it back, third, if I did drugs, why would I leave my drugs every where ? fourth, they told me that as soon I left, the general manager went into our room to clean and thats who took the picturesThat is FALSE, I clocked out at 10:AM, and returned back to the hotel around 11:AM, because I had left my cell phone in the room, the room was in the SAME condition that I left itAlso, why is the GENERAL MANAGER performing house keeping duties?When they told me that they found illegal things in my room, I told them to prove it, they said they had pictures that they could send me, I gave them my email and they were supposed to email them to me, and they never did, I called back to see what hap