Amber's Emerald Tree Services Inc

Initial Business Response /* (1000, 5, 2017/04/11) */
Contact Name and Title:***
Contact Phone: ***
Contact Email: ***
The Kipper snacks that the customer is complaining about are not $they are $with a $value priceThe Price that the
customer saw was for Caviar that we had previously sold outI am happy that the issue of the price being in the wrong place was brought to my attention especially since this was done by an employee who we just hiredThis is a good learning tool for them
As for where Grocery Outlet get their price comparisons from, they use standard box stores for price comparisons such as *** *** etc*** and *** are harder companies to compete with and we do not always beat their pricingMost stores have a High/Low pricing method where they will lower the price of certain items to draw customers in then raise the price up the next weekOur company maintains low pricing all the time, our buyers are constantly comparing prices to other stores and if we are not able to offer a great deal for our customers we do not buy the itemThis is why our inventory is never the same as a standard grocery store
We have a no tolerance freshness policy as for our product being datedOur store has a manager that is here hours a week just to work on dates and I am sure there are dates she misses but we are quick to take care of any dated items and get them off our floor when we find past dated itemsWe also donate items to the Reno Gospel mission food bank so nothing goes to waste
We also have a 100% money back guarantee return policy on anything in the storeIf for what ever reason any customer was unsatisfied we are more then happy returning the item
We are not like other grocery stores and also not corporate americaYes we do have a big brother so to speak who is Grocery Outlet INC, but we are all independently run and operatedMy family live here in this community and contribute to the local schools, food bank, and donate to many causes
If this customer wanted to get their complaints answered and wanted to have a better understanding of how our business works all he had to do was come in and ask for the owner, my husband and myself work days a weekWe even sometimes bring our kids in with us so that we can raise our own children and not put them in child careWe are a very close family at Reno Grocery Outlet and work as a team to make a fun and relaxing environment in our store
I am more than happy to answer any further questions or concerns this customer may haveAny opportunity to educate anyone about our business is welcomeAny complaint or concern about how we run our store is also welcome so that we can fix any problems that we may have and use them as training tools for all our employees
Initial Consumer Rebuttal /* (3000, 7, 2017/04/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had gone to *** and purchased kipper snacks there for and brought them back to grocery outlet and showed the manager and told him that he was selling his kippers for over twice the priceAnd his response was that pricing comes down from corporate and asked me: What do you want me to do say I'm sorry ?I walked back in the store a few days later and the price was the same and it was not labeled CaviarSo basically everything else that they said doesn't mean a damn thing
Final Business Response /* (4000, 9, 2017/04/17) */
I am not sure what this customer is looking atAs soon as I received the complaint in the mail the $Caviar sign was replaced with the kipper sign that says $with a $valueUnless this customer came into my store before the issue was brought to my attention it is fixedI personally saw the change and have pictures of the item with the $priceThe sign for $also clearly says Season Black Caplin Caviar above the priceWhich I also still physically have in my officeAs for my manager response to this customer, he is right that corporate does set the pricing for all product in my storeBut that is irrelevant due to the fact that the wrong sign was in the wrong placeI have also NEVER received kippers in my store for any other price than $As I stated in my first response that the customer felt did not mean "a damn thing" I am always willing to personally talk to anyone about any concern or questions regarding my storeI do not have anything to hide and am not some conspiracy towards the working American Public, especially since I am apart of that publicI am trying to resolve this issue but this customer does not seem to want a resolution, he just seems to want to complainSince he is unsatisfied with my response what would satisfy him
Final Consumer Response /* (4200, 11, 2017/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It seems it has come to a battles of wills, I'm truly blind, I can not read, and therefore probably didn't see the price or the name of the product, I probably wasn't even in a grocery outlet store it was probably ***So what I'm about to say doesn't matter at all , but here it is: In over a decade of shopping at grocery OutletI have watched it go from a store that received goods form other stores based on expiration that would be sold at half or less than half price for quick saleand believe me the expiration date is more than just a guide line
this is why larger stores get off there old inventory so they can keep rotating new stock and keep their merchandise fresh, selling close to expiration stock to Grocery Outlet, thus creating a quick sale store for people are willing to take a chance to try and save some moneyOnly through the years the deals started to disappearGrocery Outlet was never meant to compete with anyone, after all who would pay full retail for something
that they can get fresh at other store for less ??
I truly believe the you should be able to list what other stores sell the same products for less, instead of just stating "ELSEWHERE" $Grocery Outlet $ centsYou can fool all of the people some of the time and perhaps some of the people all of the time, but you will never fool me again