Ambergate Group Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I disagreed with the statement that was written, Yes I did arrive to minutes to closing, but I specifically ask more than once, are you should you know how to blow out curly hair and *** siad YESIs not the blow-out but the hair cut was not UP TO PARI have always gone to these haircut places with my hair wash, becuause I feel that most do not know how to wash one's hairSecondly I prefer to use my owe Shampoo/conditioner.....so you are telling me that you charge someone an extra $to rise their hair, I never heard such a statementThirdly, *** did assist *** because she did not know how to blow out hair, of cause I did not tip them because I felt that ***/*** over charge meI will never go there again and will make sure my neighbor, friends and relative will not go there either.These individuals should not have a license to CUT or BLOW-OUT HAIR.....definitely need more training.I am NOT disatify with their respondence.?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded Please see below: *** came in minutes before closing and needed a haircut and stylingShe was informed a styling may take up to minutes and only a hair cut is possibleAs per her request, *** agreed to stay a little late and catered to *** as
she needed to be at a event in the eveningAlso, *** showed up with her hair wet which had conditioner in itOur policy is, if anyone is in the shampoo chair (hair rinse), they will be subject to pay additional $which was NOT taken from *** for rinsing her hair outHer styling service ended after closing hours and we had seasoned stylist working on herI was there on premises and *** didn't address the issue with me at allShe chose to leave w/o tipping neither *** or *** whom had spent over minutes on her and both tried to accommodate her to the fullest, they went above and beyond !! The Salon has 75-customers on the daily basis and *** is well capable of giving haircuts, styling, etc*** paid $for her haircut and $for her blowout (long hair) & wasn't charged for getting her hair rinsed at the shampoo barI have video surveillance and it can be shared if necessaryThough my motto is "the customer is always right", I feel *** is taking advantage of the situationI will NOT be reimbursing her money !!