Ambitious Custom Printing

Po[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have also received the correct shirt and my daughter is very happy Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [to the best of my knowledge the anticipated ship date was listed prior to Christmas and this is the very first time they have indicated anything about shipping in JanuaryUntil I receive the jacket and hat as ordered I am not satisifued Provide details of why you are not satisfied with this resolution.] Regards,

In regards to complaint above we've spoken to the customer via phone call on 7/@ 7:08PM in regards to his order [redacted] Conversation was: Your order will be shipped Monday 08/01/due to the size crop top order was currently on back order and the items was received*** [redacted] understood and just asked to provide tracking number to the email given when order was placed.We're also closed on weekends so the emails will be responded to on Monday the next business dayThanks [redacted] ***

HelloI've checked the tracking for both of the order(s) placed on the account on 11/*** *** *** *** *** Both orders states that it was successfully delivered the USPS tracking attached, the message in regards to a *** *** ***
*** was never relaid to the warehouse, but we'll be glad to honor the *** *** product.*** *** *** *** Longsleeve *** *** ***If there's any additional information needed please contact me @ [email protected] R

For this order the brand whom released the merchandise did a huge "Black Friday" right after ThanksgivingOur warehouse was closed those following days once we arrived to the warehouse our stock was limited in which we placed an order for the requested item(s), the shipment didn't arrive to us
until 4-business days and keep in mind they we're over items sold over the Thanksgiving holiday.As well on our website for shipping/returns list the turn around time for all merchandise sold through "Ambitious Custom Printing".We'll express ship this order out tomorrow 12/17/and provide the tracking to the request email on this account. ThanksErin ***

As far as the order the customer ordered the product the day after "Thanksgiving" in which we was closed and unable to contact our shipping company to check the status of our arrival on merchandise as well as our brand had a huge "black Friday" sale so the hoodies was on back order and an email wait out indicating the issue. For the holiday shipping it does take take time due to it's the holiday and our carrier (***) pihundreds of packages from the warehouse and all the packages aren't scanned until they reach the carrier facilityThe package has been shipped and delivered as of 12/21/16.Tracking: ***ThanksErin ***

Revdex.com:
This letter is to inform you that Ambitious Custom Printing has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/30/and assigned ID ***
Regards,

HiI most certainly apologize for this inconvenienceThis would be my first time to hear about your order I'll indeed confirm with our customer service team in regards to the multiple emails on the date(s) listed in previous message. I'll also be returning the full amount that was sent with
"Ambitious Custom Printing" on your date of purchase due to this mishapYou'll get an email in regards to the refund request, please allow 24-hours for the refund to show up into you account used on file. ThanksErin R

Hey *** I'm very sorry you didn't receive your product you recently ordered thorough "*** *** ***" I did a little digging for your tracking and the tracking doesn't show any movement since the product was shipped I'll indeed refund the full amount and also reship another
package to you at no cost to you. I'll go to the customer service department to see what's going on as well. I'm very sorry for this mishap

We do apologize for the delay in shipment. We'll reship your package as well as refund you on your order in questioning due to this inconvenience.

Po[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

In regards to complaint above we've spoken to the customer via phone call on 7/30 @ 7:08PM in regards to his order [redacted]Conversation was: Your order will be shipped Monday 08/01/16 due to the size crop top order was currently on back order and the items was received. [redacted]...

[redacted] understood and just asked to provide tracking number to the email given when order was placed.We're also closed on weekends so the emails will be responded to on Monday the next business day. Thanks[redacted] [redacted]

For this order the brand whom released the merchandise had a huge "Black Friday" and sold over 500 items. We're behind a bit but we have enough stock to shipthis item out expressed tomorrow 12/17/16 and provide the tracking to the request email on this account. ThanksErin [redacted]

Our...

brand had a huge "Black Friday" sale which put the warehouse behind a bit due the some items being on back-order.For the holiday shipping it does take take time due to it's the holiday and our carrier ([redacted]) pick-up hundreds of packages from the warehouse and all the packages aren't scanned until they reach the carrier facility. The package has been shipped and delivered as of 12/20/16.Tracking: [redacted]ThanksErin [redacted]

Replying in regards to complaint.I've looked into this matter and I only see 2 emails in regards to this order: [redacted] on date 11/28/16 and 11/29/16.That is in regards to the complaint above.The [redacted] has been on back-order due to the holiday sale we're waiting on shipment ourselves...

to fulfill the order.We'll be glad to refund the customer the full amount with no problem. But rest insure we're not a scamming business and nothing on our [redacted] is fake we're a legit company and we don't pretake into any shady business. ThanksErin R[redacted]

In regards to complaint below:  We reached out to customer via [redacted] account after multiple rude and dishonest tweets about the company and the customer never responded in a private message they insisted on tweeting. We tried explaining the situation to but again no response so we...

honored the request to issue a refund to customer, once the refund was issued the customer still wanted the product which the warehouse manager declined. ThanksErin *.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have also received the correct shirt and my daughter is very happy.  Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. Co-Owner Erin R. went above and beyond to get the hat that I ordered. She explained that the hat was originally back-ordered and that I should have been sent an e-mail explaining so. She apologized for no one responding to my e-mail inquiries. She and I discussed the need of better contact options on their [redacted] as I had to dig to find an e-mail or some way of contacting them regarding my order. My original order amount was refunded. Erin not only sent me the hat that I requested free of charge, she also sent a coordinating sweatshirt and beanie as well...all free of charge.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[to the best of my knowledge the anticipated ship date was listed prior to Christmas and this is the very first time they have indicated anything about shipping in January. Until I receive the jacket and hat as ordered I am not satisifued Provide details of why you are not satisfied with this resolution.]
Regards,