[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This is not an acknowledgement of unprofessional behavior or misconductWhile the waived fee for the boxes/time and follow-through with a special needs sensitivity meeting are appreciated, the behavior and actions of the employees remain inexcusable and unapologized for by the company"I sincerely apologize if my movers did anything to aggravate the customers mental health status" is not an admission of their wrongdoing, and the lengthy response blaming the victims for these problems does not reflect remorse or repentance The unpreparedness of the house was the reason for ordering packing assistance in addition to the moving services and is no excuse for the resulting attitude from the employeesThe emphasis on efficiency was likely the root of the problemIt was made clear that our focus was on the quality of the packing and not the quantity of things packed (a serious issue for those with anxiety)The allotted time was understood and we expressed that we were most concerned with getting things done wellIf that meant not getting everything moved, that was acceptableOur directions to focus on certain areas of the home for packing and not others were not unreasonableAs the customers, with concern for our belongings, it is logical to guide and instruct those employed to pack and move things in our homeWhat were interpreted as "orders" were instructions to best ease our anxieties about the packing and moving process We understand the movers were initially making jokes to relieve pressure from the tense situationHowever, we requested they not joke inside our home (as it exacerbates our anxiety) several times before it became clear they had no intention of respecting our wishes and things got personalThey were disrespectful and mocking the state of our house and the expressions of our discomfort and anxietyCertainly they all know how to be polite and respectful, but they were not My exact words to the most disrespectful individual were, "If you're going to act this way, you can get the f [redacted] out of my house." His response was "I f*ing will!" I have already acknowledged my part in initiating the profanity, in response to the immense anxiety brought on by this moverFor that, I am to blameIn addition, the male homeowner did return to the house irate, having learned of this man's behavior, and did also lash outHowever, it is further insulting and disrespectful to note, in a professional correspondence, your personal feelings about the "craziness" of our family"Crazy" is a mental health slurAt no time did I hear this man utter that phrase We never once told the men we had no money, but we did consider suing the company and expressed suchAfter this, things did calm down a bitOur hope, in contacting the company, was that someone of managerial authority might reprimand the behaviors of the movers and the job might be carried out cooperatively and peacefully to completionIt was then the movers were instructed to unload everything back into our house and leave, and our family was dubbed "abusive" to the moversDespite this horrendous encounter, we were able to work with another moving company the very next day and had a pleasant and productive experienceWith great compassion, understanding, and cooperation, this company was able to achieve what FAmbrose Moving, Inccould not
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This is not an acknowledgement of unprofessional behavior or misconductWhile the waived fee for the boxes/time and follow-through with a special needs sensitivity meeting are appreciated, the behavior and actions of the employees remain inexcusable and unapologized for by the company"I sincerely apologize if my movers did anything to aggravate the customers mental health status" is not an admission of their wrongdoing, and the lengthy response blaming the victims for these problems does not reflect remorse or repentance The unpreparedness of the house was the reason for ordering packing assistance in addition to the moving services and is no excuse for the resulting attitude from the employeesThe emphasis on efficiency was likely the root of the problemIt was made clear that our focus was on the quality of the packing and not the quantity of things packed (a serious issue for those with anxiety)The allotted time was understood and we expressed that we were most concerned with getting things done wellIf that meant not getting everything moved, that was acceptableOur directions to focus on certain areas of the home for packing and not others were not unreasonableAs the customers, with concern for our belongings, it is logical to guide and instruct those employed to pack and move things in our homeWhat were interpreted as "orders" were instructions to best ease our anxieties about the packing and moving process We understand the movers were initially making jokes to relieve pressure from the tense situationHowever, we requested they not joke inside our home (as it exacerbates our anxiety) several times before it became clear they had no intention of respecting our wishes and things got personalThey were disrespectful and mocking the state of our house and the expressions of our discomfort and anxietyCertainly they all know how to be polite and respectful, but they were not My exact words to the most disrespectful individual were, "If you're going to act this way, you can get the f [redacted] out of my house." His response was "I f
*ing will!" I have already acknowledged my part in initiating the profanity, in response to the immense anxiety brought on by this moverFor that, I am to blameIn addition, the male homeowner did return to the house irate, having learned of this man's behavior, and did also lash outHowever, it is further insulting and disrespectful to note, in a professional correspondence, your personal feelings about the "craziness" of our family"Crazy" is a mental health slurAt no time did I hear this man utter that phrase We never once told the men we had no money, but we did consider suing the company and expressed suchAfter this, things did calm down a bitOur hope, in contacting the company, was that someone of managerial authority might reprimand the behaviors of the movers and the job might be carried out cooperatively and peacefully to completionIt was then the movers were instructed to unload everything back into our house and leave, and our family was dubbed "abusive" to the moversDespite this horrendous encounter, we were able to work with another moving company the very next day and had a pleasant and productive experienceWith great compassion, understanding, and cooperation, this company was able to achieve what FAmbrose Moving, Inccould not