Ambu-Trans, Inc.

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
When I spoke to the employee responsible for the billing and the owner this was not explainedThe disrespectful tone and the questioning of my sources of informationSimply answering my question and clarifying that charges are submitted two weeks after the service date is their business policyDetails of previous services and date charges was not sharedI do thank this person for itemizing the detailsDue to the abusive treatment I certainly will not call the business againOnce I speak with my bank and lawyer I will proceed as advised
Regards,
*** ***

Hello,To Whom It May Concern:We have done nothing wrong. We have tried to explain to Ms. [redacted] over the phone that our billing department does not process credit card payments every day.Instead, we process payments every 7 to 14 days. Therefore, Ms. [redacted] sees the delayed transaction dates on her...

credit card history.Our records show three most recent dates of service (DOS).For the DOS on 09/01/2016 we processed $162 fee on 09/13/2016For the DOS on 09/13/2016 we processed $162 fee on 09/26/2016For the DOS on 09/27/2016 we processed $162 fee on 10/05/2016If you have any questions, please contact me at 248-471-7400Thank you![redacted] - Customer Relations