AMC Rivertowne 12

October 5, 2015Dear [redacted] ,Across all AMC locations, all patrons wishing to watch a Rated R movie must be years of age or older with a valid ID, or be accompanied by a parent or adult guardian over the age of This applies to the entirety of the movie, not just the purchasing process.Valid ID is defined as an original, government issued ID such as a driver's license, non-driver license, stateID, military or active military ID, passport, passport card, or visao ID's must contain a full name, photo, and date of birtho Copies or electronic versions of IDs cannot be accepted, as the security features are not visibleo Student IDs must contain a full name, photo, and date of birthIf they do not contain a birth date, they must be accompanied by a legal document (exbirth certificate copy) that contains a full name and date of birth.Checking of identification for an "R" rated movie takes place at three points in the theatre to ensure that identification complies with our policyThe girls were in the building asking other guests to go into the auditorium with them and were told that this is unacceptable.This is the information provided to [redacted] ***."Thank you for contacting us with regards to the Rated R movie enforcement guidelinesI am very Sorry to hear that your experience was not what you expectedAMC voluntarily participates in the MPAA Movie Ratings enforcementFor more information on our policy you may visit https://www.amctheatres.com/ratings-informationFor more information on MPAA and the ratings system, please visit www.film ratings.com.In reviewing your report with the theatre team, I received multiple statements about this incidentI found when you were told that you must accompany the teenagers in your group and Stay in the auditorium until the movie ended, you became more aggressive with your tone of voiceYou told the theatre team that we cannot do anything to make you leave the theatre if the policy is not followedWhen asked to calm down, you made verbal threats to our managerDisparaging comments were made by one of the girls in your party which were directed towards two of our associates.it became necessary for a police officer to escort you and your group out of the building.This behavior is disruptive and a violation of our code of conductAt AMC we ask that all of our guests abide by a common code of conductYou may find more information on our Code of Conduct by visiting https://cdn.amctheatres.com/Media/Default/PDFs/code-of-conduct-policy.pdf or you may see theinformation posted at the Box Office and Guest Services areas of any AMC Theatres."Refunds are not provided for code of conduct violationsPlease let me know if you need more information.Sincerely,Linda G.Coordinator, Guest Services, Operations Excellence

[redacted] <[redacted]@[redacted].com>2:49 PM (1 hour ago)to me Good Afternoon [redacted]I would like to business to explain to me why my daughter and here friends was denied access? I would like to know is it policy for AMC staff to ask or question the...

Relationship of that's accompanying minors? I would like to know if adult accompany minors do they have to watch the same movie? I would like to know why didn't my two of my daughter friends got copies of there refund request? I would like to know why I was denied access I had proper ID and was about to purchase the tickets? I would like to know is it policy for the manager to follow a customer out of the door and be argumentative. The manager stated the complaints come back to him and he can get rid of them, I would like to know how does he get rid of them? The manager made comments that he is irreplaceable, is this true ? I would like to know whats AMC policy? why was the rules modified that night we went to the movies? I like to be contacted by the business.

[redacted] <[redacted].com>2:49 PM (1 hour ago)to me Good Afternoon [redacted]I would like to business to explain to me why my daughter and here friends was denied access? I would like to know is it policy for AMC staff to ask or question the Relationship of that's accompanying...

minors? I would like to know if adult accompany minors do they have to watch the same movie? I would like to know why didn't my two of my daughter friends got copies of there refund request? I would like to know why I was denied access I had proper ID and was about to purchase the tickets? I would like to know is it policy for the manager to follow a customer out of the door and be argumentative. The manager stated the complaints come back to him and he can get rid of them, I would like to know how does he get rid of them? The manager made comments that he is irreplaceable, is this true ? I would like to know whats AMC policy? why was the rules modified that night we went to the movies? I like to be contacted by the business.

October 5, 2015Dear [redacted],Across all AMC locations, all patrons wishing to watch a Rated R movie must be 17 years of age or older with a valid ID, or be accompanied by a parent or adult guardian over the age of 21. This applies to the entirety of the movie, not just the purchasing process.Valid ID is defined as an original, government issued ID such as a driver's license, non-driver license, stateID, military or active military ID, passport, passport card, or visa. o ID's must contain a full name, photo, and date of birth. o Copies or electronic versions of IDs cannot be accepted, as the security features are not visible. o Student IDs must contain a full name, photo, and date of birth. If they do not contain a birth date, they must be accompanied by a legal document (ex. birth certificate copy) that contains a full name and date of birth.Checking of identification for an "R" rated movie takes place at three points in the theatre to ensure that identification complies with our policy. The girls were in the building asking other guests to go into the auditorium with them and were told that this is unacceptable.This is the information provided to [redacted]."Thank you for contacting us with regards to the Rated R movie enforcement guidelines. I am very Sorry to hear that your experience was not what you expected. AMC voluntarily participates in the MPAA Movie Ratings enforcement. For more information on our policy you may visit https://www.amctheatres.com/ratings-information. For more information on MPAA and the ratings system, please visit www.film ratings.com.In reviewing your report with the theatre team, I received multiple statements about this incident. I found when you were told that you must accompany the teenagers in your group and Stay in the auditorium until the movie ended, you became more aggressive with your tone of voice. You told the theatre team that we cannot do anything to make you leave the theatre if the policy is not followed. When asked to calm down, you made verbal threats to our manager. Disparaging comments were made by one of the girls in your party which were directed towards two of our associates.it became necessary for a police officer to escort you and your group out of the building.This behavior is disruptive and a violation of our code of conduct. At AMC we ask that all of our guests abide by a common code of conduct. You may find more information on our Code of Conduct by visiting https://cdn.amctheatres.com/Media/Default/PDFs/code-of-conduct-policy.pdf or you may see theinformation posted at the Box Office and Guest Services areas of any AMC Theatres."Refunds are not provided for code of conduct violations. Please let me know if you need more information.Sincerely,Linda G.
Coordinator, Guest Services, Operations Excellence

October 5, 2015Dear [redacted],Across all AMC locations, all patrons wishing to watch a Rated R movie must be 17 years of age or older with a valid ID, or be accompanied by a parent or adult guardian over the age of 21. This applies to the entirety of the movie, not just the purchasing process.Valid ID is defined as an original, government issued ID such as a driver's license, non-driver license, stateID, military or active military ID, passport, passport card, or visa. o ID's must contain a full name, photo, and date of birth. o Copies or electronic versions of IDs cannot be accepted, as the security features are not visible. o Student IDs must contain a full name, photo, and date of birth. If they do not contain a birth date, they must be accompanied by a legal document (ex. birth certificate copy) that contains a full name and date of birth.Checking of identification for an "R" rated movie takes place at three points in the theatre to ensure that identification complies with our policy. The girls were in the building asking other guests to go into the auditorium with them and were told that this is unacceptable.This is the information provided to [redacted]."Thank you for contacting us with regards to the Rated R movie enforcement guidelines. I am very Sorry to hear that your experience was not what you expected. AMC voluntarily participates in the MPAA Movie Ratings enforcement. For more information on our policy you may visit https://www.amctheatres.com/ratings-information. For more information on MPAA and the ratings system, please visit www.film ratings.com.In reviewing your report with the theatre team, I received multiple statements about this incident. I found when you were told that you must accompany the teenagers in your group and Stay in the auditorium until the movie ended, you became more aggressive with your tone of voice. You told the theatre team that we cannot do anything to make you leave the theatre if the policy is not followed. When asked to calm down, you made verbal threats to our manager. Disparaging comments were made by one of the girls in your party which were directed towards two of our associates.it became necessary for a police officer to escort you and your group out of the building.This behavior is disruptive and a violation of our code of conduct. At AMC we ask that all of our guests abide by a common code of conduct. You may find more information on our Code of Conduct by visiting https://cdn.amctheatres.com/Media/Default/PDFs/code-of-conduct-policy.pdf or you may see theinformation posted at the Box Office and Guest Services areas of any AMC Theatres."Refunds are not provided for code of conduct violations. Please let me know if you need more information.Sincerely,Linda G.Coordinator, Guest Services, Operations Excellence