AME Tax Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

[redacted] processed WCINYP claims at the incorrect rates for a period of time (mid- August service dates to early November) and subsequently reprocessed the claims at the correct contracted rates, which might have resulted in higher out-of-pocket responsibilities for some patientsThat is what happened in this case – [redacted] initially processed it at a much lower rate and after it reprocessed at the correct rate under our contract, the patient responsibility was higherThere was no change to our billing – but when it was requested that [redacted] correct their system issue and reprocess claims the patient responsibility amounts changed

This is to acknowledge receipt of the billing complaint reported by [redacted] ***.First and foremost, I want to extend our sincere apology to [redacted] for any inconvenience caused during her experience with our collection agency, Arcadia and Weill Cornell representatives.There was indeed an erroneous billing error occurred on [redacted] ***’s account during a transaction reconciliationThe account balance was sent to Arcadia in error and was recanted immediately when [redacted] contacted us on June **, We have requested a written confirmation letter from the collection agency to be sent to [redacted] ***An apology letter will also be sent to [redacted] from Weill Cornell Medicine.Respectfully,Carline D [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am still expected to pay an additional $to *** ***. At the time of service, I was told by *** *** that I was fully covered. Based on that information I had the tests completed. I work extremely hard for my salary. I pay my health insurance premiums monthly. I make sure to complete my due diligence when getting tests performed. I received a bill in the amount of $in October for these services which I did pay. After my services were performed, after I received and paid my bill, alleged errors were discovered, by whom I am still not 100% sure. These errors were not the fault of the patient (myself) nor where they communicated to me. Instead, I receive an additional bill on Christmas Eve in the amount of $with no explanation. In fact, the bill was stating that my account was seriously passed due and that I may be sent to a collection agency. When I did call *** ***, no one could provide me with an explanation. I called *** who advised me that *** *** requested an audit. I called *** *** back and still was not able to obtain any information. If these additional expenses were known to me at the point of service I would not have had the procedures performed at *** *** at that time. I would have had the option to look elsewhere that would better suit my budget to have these tests performed. I should not be held accountable to now pay this bill based on the erroneous information that was communicated to me by *** ***. I went to the imaging center in good faith and had the tests performed based on what I was told, that I was filly covered. *** *** should now honor that and consider the payment they have already received from me for these services in the amount of $as payment in full. A total of $is substantially different than a total of $39.52. Better audits and processes should be put in place by *** *** so that they are communicating the correct information to patients and when a patient is asking questions or requires further information they are able to provide it. I request again, that I not be held accountable for the mistakes of others and the misinformation that I was given when I did complete my due diligence regarding these services. Thank you. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.I have received a letter from Arcadia I am waiting for a letter from Weill Cornell Once I have that letter for my files, I will accept the resolution
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This is to acknowledge receipt of the billing complaint reported by [redacted].First and foremost, I want to extend our sincere apology to [redacted] for any inconvenience caused during her experience with our collection agency, Arcadia and Weill Cornell representatives.There was indeed an...

erroneous billing error occurred on [redacted]’s account during a transaction reconciliation. The account balance was sent to Arcadia in error and was recanted immediately when [redacted] contacted us on June **, 2017. We have requested a written confirmation letter from the collection agency to be sent to [redacted]. An apology letter will also be sent to [redacted] from Weill Cornell Medicine.Respectfully,Carline D[redacted]

[redacted] processed WCINYP claims at the incorrect rates for a period of time (mid- August service dates to early November) and subsequently reprocessed the claims at the correct contracted rates, which might have resulted in higher out-of-pocket responsibilities for some patients. That is what...

happened in this case – [redacted] initially processed it at a much lower rate and after it reprocessed at the correct rate under our contract, the patient responsibility was higher. There was no change to our billing – but when it was requested that [redacted] correct their system issue and reprocess claims the patient responsibility amounts changed.