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Amen Laser Service

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Amen Laser Service Reviews (2)

Company states: We completed the work that was requested. We also explained to the customer that the reason her wireless connection is not strong is due to her area of service. We have completed all work that was required and for that reason the consumer is not entitled to a refund.

Review: Dear [redacted],

I am writing to you because of a bad experience I recently had with your shop in Cottonwood.

After speaking with Danny on Thursday, January 15th regarding AMEN's fee and what they provide, I called Friday morning to see if I could drop it off for a tune up because it was running slow. I asked that the Lap Top be checked for virus' and anything else would bog it down. I brought my Lap Top be checked for virus' and anything else that would bog it down. I brought my lap top in to AMEN Laser Service on January 16th, Friday monring at 11:00 and [redacted] told me that they would start working on it that afternoon and I should have it back by Tue at the latest. I called Monday, January 19th around noon to see what the status was and [redacted] hemmed and hawed around then said he would begin servicing it now. When I called Thursday, January 22nd around 10 AM to see what the status was [redacted] told me that it was running "a lot faster" now and I could pick it up in an hour.

When I arrived 3 of your employees were standing around just visiting........I didn't think much of it because I know that there is always down time in every business. While [redacted] was producing the invoice and removing my Lap Top from a connection on a table, another employee told that my lap top was on the older side and I should consider buying a new one in the future. I said thank you for letting me know that, and I would look into it in a year or so.

When I got my Lap Top home and turned it on to see the great improvement that I was told about, sadly it was running just as slow as when I dropped it off, so [redacted] lied. I was irritated!!!! The SPAM folder fills up just as much as it did before I brought it in, my Word program is locking up and for some reason my wireless printing is not working. I immediately called AMEN and expressed my frustration. I asked why it wasn't running any better when they had the Lap Top for almost a full week to work on it. At this time I was told that they didn't begin servicing it until Tue. afternoon or Wed. because they were soooo busy. To me this is really poor service, they should have told me to bring it in on the day they planned on servicing it. Then when I thought more about how they were standing around the day I came to pick it up, it occurred to me that they certainly did not look busy when I arrived. After expressing my frustration to the person who answered the phone Jan. 22, he told me that my computer was old and that is all they could do. If they thought it was old when I brought it in they should have told me then! I could have used the $100.00 they charged me to help purchase a new computer. Your invoice #[redacted], a copy is enclosed.Desired Settlement: I asked the young man who answered the phone to have [redacted] call me back and tell me all that was done, he never returned my call. I will never recommend this shop nor will I ever use them again.

I went online to write a review only to find that AMEN's last reviews was in 2006, when I tried to write a review about my recent experience it would not allow a new review.

I feel like I should be refunded my money so I can take it somewhere that will actually fix my Lap Top and in a timely manner.

Sincerely,

Business

Response:

Company states: We completed the work that was requested. We also explained to the customer that the reason her wireless connection is not strong is due to her area of service. We have completed all work that was required and for that reason the consumer is not entitled to a refund.

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Description: Health & Diet Products - Retail

Address: P.O. Box 1635, Cottonwood, California, United States, 96022

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