Amer Home Condition Consultant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the consumer in reference to complaint ID .[redacted],  and find that arbitration is necessary.

I am rejecting this response because:It is incomplete. I am disabled, and at a disadvantage by Revdex.com's 30 minute time-out.I have received the NWFA receipt of my payments in the mail-thank you.  NWFA has offered to deliver and install the replacement basement glass slider with failed gas seal. Thank you. This is the only work this employee is authorized to do in my home. None of the other issues has been addressed, and I stated in my complaint all agreed upon remedies, and/or rejections, be itemized,  in writing and agreed upon by both parties, so we do not continue this problem, these issues, the careless, new damage that has happened each time NWFA employees return. The workers who have been out are not given the authority to make decisions as to what is to be done, and how, so it does not make sense to send them outOn this Monday, Rudy Sykes, manager, said he would come out on Tuesday. I was out of town working- this is not co-ordinationg schedules. I offered this coming Monday, when Mike w/be here for slider,  but Rudy is on vacation all week, so we were in the process of looking at week after Thanksgiving, when I received email from owner telling me he will be out on Monday 21st to look at the site, work. He has not committed to putting in writing his findings, nor negotiating what is/is not to be done, which I do require.I have said no further caulking will be done now with freezing weather, or it will be a greater mess than I have now.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to withdraw the complaint.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me at this time. However, the company has told me in the past the same information. Until the new window is installed as per city code, the company has not complete their obligations.  Thanks, [redacted]