Ameren

In reviewing the information, due to slow payment history a disconnect notice was mailed and collection calls were made. Payment was not received and the customer's service was disconnected.  Upon receipt of payment that evening, an order was issued to reconnect.  We attempted to...

reconnect the next business day; however, the meters were in a locked room and we could not locate maintenance to give us access. It is the property owner's responsibility to ensure that we have access to our equipment at all times.  The service was reconnected the next business day when we were able to gain access.  Due to the disconnection for non payment, a letter was mailed advising the customer a deposit (twice the customer's average bill) was assessed as a security precaution.  The deposit will not be removed.