Amergy Solar

I received a letter from Amergy Solar, located at ***, about purchasing solar panels. I gave them a call soon after to find out more about solar panels their costs. They told me the installment of the solar panels were approved by the federal government as an incentive to get people to switch to green energy source. They told me this was a federal government and city plan and that I will receive money. They asked if they could come to my home to better explain how the purchase of the solar panels works, and I agreed.

Amergy Solar representative, Carlos G, came to my house and chose a plan for me. Carlos told me that I no longer had to pay *** for energy, only pay them for the rights to use their counter. The plan that Carlos chose for me was to install 4.270 kW (14 modules of C305W Solar panels + 1 inverter) with an estimated production of 4,3988 kWh for $25,064.90. This included making monthly payments to Amergy Solar of $61.60 for 18 months. Carlos said I will begin paying $131.82 for 258 months, which I did not understand. He said the $131.82 for 258 months was going to be substituting the payment that I was currently making to *** of $143. Carlos said that instead of paying the $143 to ***, that I will be using that money to make monthly payments for using my panels and work towards paying them off, meaning that after I pay them off, I will only have to pay *** for the right to use their counter. He did all the mathematical calculations about all the incentives I would receive, including an amount of $5,012.98 for NYC Tax abatement, NY Serda Credit of $1,195.60, State Tax Credit of $5,000.00, and ITC 30% of $7,519.47. Carlos told me that the sum of the amounts previously stated, $18,728.05, would go towards the cost of the purchase of the solar panels to lower the cost from $25,064.90 to $6,336.85. Carlos said that after I finished paying the remaining amount of $6,336.85, that the solar panels will be

Since being installed over a year ago we have had nothing but problems with this service. Between the guys that came out and the 2 customer service reps we have dealt with, this has been a nightmare. We'd have guys at our home numerous times in the beginning installing it only to leave almost every time without giving us updates as to whats's being done or how much longer we could expect it to be finished. After being installed, we received multiple emails stating "We are reaching out because your solar system's auto reporter has failed to report for several months now...." and that our fixed monthly payment would be held until the auto reporter came back online. Calling & emailing Heather K out of NJ is useless at this point as she no longer returns calls or emails. My husband called & spoke to a Marie who said she'd call back & never did. Last time the guys came out they said they needed to order a part to fix it & that it would be in in a week - that was on November 2nd and they still have not returned to fix it. I am paying on a 30,000 loan for these panels that #1) when it did work, didn't save me any money on my electric bill - no change whatsoever in that and #2) hasn't been working in months and no one calls or emails or replies to any of our calls/emails to provide us with an update. This has been the most horrendous customer service experience I have ever come across & have no idea how they can even be in business! I would never recommend this company to anyone.

Amergy is not paying the referral fee for a residential solar system that was promised to me per email by their sales person. I have called and emailed numerous times, have sent invoices, all to no avail.

My sales rep has been great to work with, Saves exactly what they said it would, NY Tax Credit and Property tax abatement made this a real winner! Have had the system up for a while now. Referred a Family member too and got a $500 check a few weeks after their system was installed

Amergy solar installed a solar panel system on the roof of my house , the installation is absolutely bad , the piping had to be done twice , the internal connections had to be corrected three times by different technicians , after all completed my electric bill since the installation is still high on average of $140.00 monthly , plus the note to DCU bank for the purchase of the solar system.despite many calls ,this company is not standing behind their product and workmanship , finding all kind of excuses but to address the problem. it is clear that a miscalculation of the load required and the amount of panels installed is erroneous .this company representative had a misguiding offer to install their solar system to have a low electrical bill witch is not the case. I may not have any choice but to litigate the matter.