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AmeriBen / IEC Group

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Reviews AmeriBen / IEC Group

AmeriBen / IEC Group Reviews (16)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.?

On January we contacted the student to clarify the information needed in order to process the medical claim We also contacted the hospital Because the member communicated to the hospital at the time of service that there was no medical coverage, they did not have an authorization in
place to create a claim or release information to AmeriBen Yesterday, January 17th, we attempted to contact the hospital to confirm the receipt of authorization and that they would submit a standard claim A message was left with the billing department.At this time, we do not have resolution to the Revdex.com complaint as we are awaiting the receipt of a claim form for processing.I will ask for another outreach to the student

AmeriBen is a third party benefits administrator, we process medical claims for our Clients, including *** ***. According to our records, ***, the dependent child, does not have dental coverage. We contacted the client and confirmed our records are consistent with theirs.
A local Human Resource Representative will reach out to the employee to explain her benefits and coverage
Thank you,
Carrie H***
208-947-

Revdex.com:I have been in touch with the business during the past days Since the hospital haven't reply yet, I'd agree to extend this case until everything is solvedI don't really now how to respond to extend the case thoughPlease review the message and tell me how to if necessary

AmeriBen is a third party benefits administrator, we process medical claims for our Clients, including *** ***. According to our records, ***, the dependent child, does not have dental coverage. We contacted the client and confirmed our records are consistent with theirs.
A local Human Resource Representative will reach out to the employee to explain her benefits and coverage
Thank you,
Carrie H***
208-947-

On January we contacted the student to clarify the information needed in order to process the medical claim We also contacted the hospital Because the member communicated to the hospital at the time of service that there was no medical coverage, they did not have an authorization in
place to create a claim or release information to AmeriBen Yesterday, January 17th, we attempted to contact the hospital to confirm the receipt of authorization and that they would submit a standard claim A message was left with the billing department.At this time, we do not have resolution to the Revdex.com complaint as we are awaiting the receipt of a claim form for processing.I will ask for another outreach to the student

We are reaching out to the member to obtain the detail on the adverse credit reporting. If this was reported by the collection agency, we will contact the credit agency to attempt removal. If reported by the doctor/facility/provider, we will contact the doctor. If this can not be
resolved, we will notify the health care plan underwriter to assess how they would propose the situation is remedied.

Please? confirm the name of the claimant as well as the name of the insured.? Unfortunately,? we are? not able to locate any record under the name provided in the complaint.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?

We received additional claim detail on 5/which is in the process.? In the meantime,? I've requested a full claims report to demonstrate the application of the member's deductible to her claims, and will assign someone to reach out to explain this to the member and offer
assistance? in collecting overpayments from providers if the member paid more out of pocket than her responsibility.? This? can occur? when providers require? members to make payment in advance of billing? the medical? plan, and is not necessarily a claim processing error.? We will take additional time to educate the member on utilization of high deductible? plans.? I'll personally monitor the situation and reach out to the member if we don't think she is satisfied with the resolution.? ? Thanks, ***? ? ? ?

Revdex.com:I have been in touch with the business during the past days.  Since the hospital haven't reply yet, I'd agree to extend this case until everything is solved. I don't really now how to respond to extend the case though... Please review the message and tell me how to if necessary.

Please confirm the name of the claimant as well as the name of the insured.  Unfortunately, we are not able to locate any record under the name provided in the complaint.

We are reaching out to the member to obtain the detail on the adverse credit reporting.  If this was reported by the collection agency, we will contact the credit agency to attempt removal.  If reported by the doctor/facility/provider, we will contact the doctor.  If this can not be...

resolved, we will notify the health care plan underwriter to assess how they would propose the situation is remedied.

We received additional claim detail on 5/30 which is in the process.  In the meantime, I've requested a full claims report to demonstrate the application of the member's deductible to her claims, and will assign someone to reach out to explain this to the member and offer...

assistance in collecting overpayments from providers if the member paid more out of pocket than her responsibility.  This can occur when providers require members to make payment in advance of billing the medical plan, and is not necessarily a claim processing error.  We will take additional time to educate the member on utilization of high deductible plans.  I'll personally monitor the situation and reach out to the member if we don't think she is satisfied with the resolution.  Thanks, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

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