America Car Rental Inc

To Whom It May Concern,
Good Morning I am writing this in response to the complaint regarding Mr***I Jonathan Ellick spoke to Mr*** and apologized that we had the incorrect information and that I need the correct informationUpon receiving
said correct information I Jonathan did in fact refund the total amount of the deposit of $I did explain it does take 3-business days to show up on his end that part I can't controlI hope this shall suffice and put an end to this matterThank you for time and have a great day
Sincerely,
Jonathan Ellick

I am sorry for the late response I have been on medical leave when you wrote the complaintAfter reviewing the customer contract I show the customer was refunded the deposit of $on May 9, It is our business practice to take a deposit from the customer depending on what type of
credit card or debit payment the customer was paying In this Case *** *** paid on a debit card customer decline insurance which is he decision We need a deposit of $against the rental to show if there was any damages he would take full responsible for the damages In this case the car was returned in good condition we send the car to be cleaned and once it is return to us we submit the paperwork to the accounting department for the deposit to be return to the customer yes it could take up to weeks or weeks for a refund

To Whom It May Concern,
I do remember this incident I explained to the customer that I we would unable to accomodate her requestTheir reservation was for a Nissian Aramda which we hadEvery rental car does a entrance and exit walk through to ensure that
customer isn't charged for something they didn't doHere is the reservation form which she asked for was a Nissan Aramda Not luxury suv.
10:
ECO-
*** *** ()
Nissan Armada - Automatic pax
$ USD
SHOW
Detalles
As a courtsey we said that she cloud park it at our expanse so she wouldn't have to spend any of her moneyOur polices state we take deposits and for the vehicle she wanted it was a dollar depositIn the event we do waive said deposit when you purchase insuranceWhich the customer did and then we waived the said depositYes a credit card fell out of an employee pocket and we did call to see if was thereThe customer stated that they would bring it back for a discount on the rentalI am truly sorry that this customer had a bad experience all we wanted to do was to accommodate the customer the the best way possibleUnfortunately I will not be able to refund days of the rental which have been already usedIf the customer would have stated her concerns while in the vehicle I could have done something to accommodate them betterI hope we can put an end to this matter thank you and have a great day

Hello, I apologize deeply this is the first I hear of thisi have refunded your depositUnfortunately I will not be able to credit you for the time it has taken for you to call us at the $per hourAgain I apologize for any delay and or inconvenience this may have caused

To Whom It May Concern,
I do remember this incident I explained to the customer that I we would unable to accomodate her requestTheir reservation was for a Nissian Aramda which we hadEvery rental car does a entrance and exit walk through to ensure that customer isn't charged for something they didn't doHere is the reservation form which she asked for was a Nissan Aramda Not luxury suv.
10:
ECO-
*** *** ()
Nissan Armada - Automatic pax
$ USD
SHOW
Detalles
As a courtsey we said that she could park the Nissan Armada at our expanse so she wouldn't have to spend any of her moneyOur polices state we take deposits and for the vehicle she wanted it was a dollar depositIn the event we do waive said deposit when you purchase insuranceWhich the customer did and then we waived the said depositYes a credit card fell out of an employee pocket and we did call to see if was thereThe customer stated that they would bring it back for a discount on the rentalI am truly sorry that this customer had a bad experience all we wanted to do was to accommodate the customer the the best way possibleUnfortunately I will not be able to refund days of the rental which have been already usedIf the customer would have stated her concerns while in the vehicle I could have done something to accommodate them betterI hope we can put an end to this matter thank you and have a great day

To Whom This May Concern,
I am writing this email to convey how deeply sorry that we are as a company for this to have happenWe will take of this right away and ensure that Ms*** will get her refund right awayPlease allow 3-business days

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted].
The business has stated they have refunded my deposit, however I have not received a refund.  They still have my money.
Regards,[redacted]

This customer received 2 refunds of $600.00 we received notice from our bank of the double refunds so As soon we we received notice we returned the $600.00 back into our account.  We have no control of the exchange rate in [redacted] therefore we believe the customer is not entitled  to a...

refund.
Sincerely 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The processing of the refund twice was the business's error, and it has cost ME more than double the amount of the actual contract in lost foreign currency exchange due to the delays in their processing.  This is in addition to the many hours I had to spend to get them to refund the deposit in the first place.  
There is no way that I should have to bear the cost.  Real car rental companies DO NOT even take a deposit, they simply put a HOLD on the credit card, which would never have resulted in this currency exchange issue.
This cost is a direct result of this company's inefficiency, and I should not have to bear this cost!
Regards,[redacted]

Sorry it has taken this long. we will issue a refund in the next 10 business days thank you

Regarding the complaint of Mr. & Mrs [redacted],  I am working with their insurance company (United Insurance Counselors ) [redacted]...

[redacted]  I have sent copies of previous diagrams rental prior to the [redacted] rented   copies of after rentals diagrams along with Pictures of the damages per request of the insurance company .  The customer was notified of all damages below is a e-mail that was sent to the [redacted] on Feb 17, 2014
Any further information need please contract the office @[redacted]
2/17/2014 
 
America Car rental has received your rental car. our detail dept has  notified us that the car has  scratches ,  on the passenger side  rear door 
 we show that this vehicle was signed off by the renter : as good no scratches  
 
We do a full inspection after every drop off .  we will  be sending you the pictures  of the damages / Detail has also advised us that the car was extremely
dirty , we will forward the pictures . there is an additional fees cleaning $35.00 .
 
 you have  can file a claim with your insurance  company / or  you have a credit card on file 
 
Accounting 
[redacted]

refund was given to the customer on  January the 12, 2015 Our office was temporary closed our account was closed and we issued a live check to the customer . on the date of January 12, 2015.  If you need further information please contact me.
Thank...

You 
[redacted]
America car rental

Sorry sir once the refund has been made there is nothing more I can do on my end. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As of today, the transaction is still not pending.  Same as before, there appears to be a resolution yet nothing changes. There was no issue charging the card but I can't seem to get my refund.
I received a receipt, but there was no transaction number as issued by cc company. 
This is not resolved.
Regards,
[redacted]

I ADDRESSED THE DROP OFF AND PICK UP TIMES THAT WERE INCORRECT AND I WAS TOLD THAT IT
WOULDN'T BE A PROBLEM. ALSO THE HOURS LISTED ON WEB ARE NOT HOURS LISTED ON THE
BUILDING AND IT SEEMS THEY COME AND GO AS THEY PLEASE AND ARE QUITE UNPROFESSIONAL. NOT
TO MENTION ASKING ME TO RETURN COMPANY CREDIT CARD LEFT IN THE VEHICLE AFTER MY
DEPARTURE FROM THE RENTAL FACILITY. PLEASE SEE ON THE ATTACHED THAT IT SHOWS LUXURY SUV
AND PRICE AND HOURS OF OPERATION AND NOTE THE ONLY RESTRICTIONS POSTED
FURTHER MORE I WAS STUCK IN A ROCK AND A HARD PLACE WHEN I AM BLIND SIDED WITH AN
INCORRECT VEHICLE AND DEPOSIT FEES THAT ARE NOT ACCEPTABLE AND MONEY THAT I AM FRONTING
THAT IS UNPLANNED FOR WHEN I BOOKED OM MY AMERICAN EXPRESS THAT I HAD ALREAD PLANNED
ON USING FOR MY WHOLE TRIP. THEN AT TIME OF PURCHASE AM TOLD THEY WONT TAKE MY AMEX!
WHILE TRAVELING WITH TWO CHILDREN AFTER WATING FOR A SHUTTLE FOR 45 MINUTES BECAUSE IT
DOESN'T STATE I WOULD NEED TO CALL TO GET PICKED UP!
I WILL SETTLE FOR A PARTIAL REIMBURSEMENT OF 266.32 WHICH IS THE 65.00 TO WAIVE THE DEPOSIT
AND HALF THE RENTAL FOR ALL THE INCONVENIENCES AND FALSE ADVERTISING.
I HAVE NEVER BEEN TOLD BY ANY CAR RENTAL SERVCE I NEED TO PUT A DEPOSIT DOWN AND NO WE
WONT TAKE YOUR AMEX AND SORRY YOU ARE ON YOU R OWN THERE IS NOTHING WE CAN DO. NO
SERVICE SHOULD STATE THIS TO ANY CUSTOMER! EVER! I HAVE NEVER BEEN PUT IN A POSITION
WHERE I WOULD HAVE MISSED MY FLIGHT BY ANY OTHER CAR RENATL FACILITY
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
There is NO REASON why this cannot be credited immediately -- not in 10 days ???
Regards,
[redacted]

To Whom it May Concern,
 
The refund has been processed as of today and it will take three to five business days. I would like for it show as soon as possible however that is out of my control thank you and have a nice day

Review: After I return the rental Car without damage, they promised to return my $600 deposit within 4-10 business days,

I was calling all the time after 10 business days, they still didn't return my deposit and always found an excuse not to

receive my call or call me back. I return the car on Oct. 27th, 2014 . They didn't say how along they will return at most

in their advertisement or from online when I reserved the car rental. They have their camera records in their office, they

promise to return it and I also have telephone records and receipt.Desired Settlement: refund my $600 dollars as deposit and give me another $600 as compensation, as I wasted so much energy and time.

They always lie to customers. their company should be canceled!

Review: The referenced company engages in deceptive collection practices, and purposefully retains deposit money from customers past the promised refund date. I rented a car from America Car Rental, Inc., on April 25th, 2014, via the website carRentals.com. While completing the process for car rental, I was informed that a deposit of $400 was required because of my intention to rent with a debit card. Such deposit was assured to be refunded onto the original card within 2 business days after car return, scheduled for Sunday April 27th, 2014. Today, being 2 full weeks after the date, I have not received the money, and after several calls in which immediate action was promised by an individual called [redacted], nothing has been done. Further, after visiting their office today, [redacted] claimed that the "person in charge of refunds" was not onsite, so he would process everything by tonight. This was the third time in two weeks in which he ensured this. Later in the evening, he proceeded to call for card details (which arguably they should have, since it is supposed to be a refund), yet not further refund action has been carried out.In addition to their intentional retention of deposits, which is documented by several parties in the website yelp.com, they engaged in very irregular practices when completing the rental process. First, the paperwork provided initially to me stated a completely different amount than the initially agreed upon. The difference was approximately $300. Further, when the transaction was finally completed, and receipts for rental ($34.76) and deposit ($400) were provided to me, my debit card reflected an attempt by this company to charge $340.76 instead of the regular rental price. Such transaction was corrected by the bank after a few days, yet it is my opinion that this very small, and shady business, engages in the temporal retention of money, in an attempt to probe its customers willingness to move through with a process of reclaim, therefore realizing some additional gains.Desired Settlement: The immediate refund of the deposit money must be carried out. Further, a watch should be placed on this business, as my claim is not the product of an error, or a sum of circumstances, but rather a seemingly established, deceptive and unlawful practice.

Business

Response:

I am sorry for the late response I have been on medical leave when you wrote the complaint. After reviewing the customer contract I show the customer was refunded the deposit of $400.00 on May 9, 2014. It is our business practice to take a deposit from the customer depending on what type of credit card or debit payment the customer was paying . In this Case [redacted] paid on a debit card customer decline insurance which is he decision. We need a deposit of $400.00 against the rental to show if there was any damages he would take full responsible for the damages. In this case the car was returned in good condition we send the car to be cleaned and once it is return to us we submit the paperwork to the accounting department for the deposit to be return to the customer yes it could take up to 2 weeks or 3 weeks for a refund.

Review: ORIGINAL COMPLAINT ID [redacted]:

A $600 charge was put on my card as a 'damage deposit' for a car rental. After a month of weekly phone calls to follow up, they have not yet returned my deposit. Online reviews show this is apparently their normal way of doing business! [redacted] They need to give my money back, AND they should have their merchant credit card privileges revoked!

An update on this...

After five weeks, they did FINALLY refund my deposit, but then they screwed THAT up and did it TWO TIMES. Yesterday, they put through a charge of another $600 to recover the deposit, however, I'm from [redacted], and the exchange rate has changed significantly since the original deposit was taken, and this deposit will now cost me an additional $92 [redacted].

This was a ONE DAY car rental which has resulted in MANY hours wasted trying to straighten this out. And to NOW, four months after my rental, find out they expect me to pay an additional $92 [redacted] for what was originally a $24 rental contract is absurd. (exchange was around $1.10 at the time of the rental, it is now roughly $1.25)

THIS WAS THEIR MISTAKE!

I shouldn't have to pay extra for them screwing it all up!

They're customer service won't even discuss it with me, and are extremely rude, and have told me in an email to 'take it as it is'.Desired Settlement: Refund the additional $92 change in the exchange rate resulted from this company's delay in properly processing this transaction, plus reimburse me for my time and hassle in dealing with this. I have wasted MANY HOURS now!

Business

Response:

This customer received 2 refunds of $600.00 we received notice from our bank of the double refunds so As soon we we received notice we returned the $600.00 back into our account. We have no control of the exchange rate in [redacted] therefore we believe the customer is not entitled to a refund.