America Car Rental

I ADDRESSED THE DROP OFF AND PICK UP TIMES THAT WERE INCORRECT AND I WAS TOLD THAT IT WOULDN'T BE A PROBLEMALSO THE HOURS LISTED ON WEB ARE NOT HOURS LISTED ON THE BUILDING AND IT SEEMS THEY COME AND GO AS THEY PLEASE AND ARE QUITE UNPROFESSIONALNOT TO MENTION ASKING ME TO RETURN COMPANY CREDIT CARD LEFT IN THE VEHICLE AFTER MY DEPARTURE FROM THE RENTAL FACILITYPLEASE SEE ON THE ATTACHED THAT IT SHOWS LUXURY SUV AND PRICE AND HOURS OF OPERATION AND NOTE THE ONLY RESTRICTIONS POSTED FURTHER MORE I WAS STUCK IN A ROCK AND A HARD PLACE WHEN I AM BLIND SIDED WITH AN INCORRECT VEHICLE AND DEPOSIT FEES THAT ARE NOT ACCEPTABLE AND MONEY THAT I AM FRONTING THAT IS UNPLANNED FOR WHEN I BOOKED OM MY AMERICAN EXPRESS THAT I HAD ALREAD PLANNED ON USING FOR MY WHOLE TRIPTHEN AT TIME OF PURCHASE AM TOLD THEY WONT TAKE MY AMEX! WHILE TRAVELING WITH TWO CHILDREN AFTER WATING FOR A SHUTTLE FOR MINUTES BECAUSE IT DOESN'T STATE I WOULD NEED TO CALL TO GET PICKED UP! I WILL SETTLE FOR A PARTIAL REIMBURSEMENT OF WHICH IS THE TO WAIVE THE DEPOSIT AND HALF THE RENTAL FOR ALL THE INCONVENIENCES AND ADVERTISING I HAVE NEVER BEEN TOLD BY ANY CAR RENTAL SERVCE I NEED TO PUT A DEPOSIT DOWN AND NO WE WONT TAKE YOUR AMEX AND SORRY YOU ARE ON YOU R OWN THERE IS NOTHING WE CAN DONO SERVICE SHOULD STATE THIS TO ANY CUSTOMER! EVER! I HAVE NEVER BEEN PUT IN A POSITION WHERE I WOULD HAVE MISSED MY FLIGHT BY ANY OTHER CAR RENATL FACILITY [redacted] ***

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] The business has stated they have refunded my deposit, however I have not received a refund They still have my money Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The processing of the refund twice was the business's error, and it has cost ME more than double the amount of the actual contract in lost foreign currency exchange due to the delays in their processing This is in addition to the many hours I had to spend to get them to refund the deposit in the first place There is no way that I should have to bear the cost Real car rental companies DO NOT even take a deposit, they simply put a HOLD on the credit card, which would never have resulted in this currency exchange issueThis cost is a direct result of this company's inefficiency, and I should not have to bear this cost! Regards, [redacted]

To Whom it May Concern, The refund has been processed as of today and it will take three to five business daysi would like for it show as soon as possible however that is out of my control thank you and have a nice day

Sorry it has taken this longwe will issue a refund in the next business days thank you

Sorry sir once the refund has been made there is nothing more I can do on my endThanks

refund was given to the customer on January the 12, Our office was temporary closed our account was closed and we issued a live check to the customer on the date of January 12, If you need further information please contact meThank You [redacted] America car rental

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As of today, the transaction is still not pending Same as before, there appears to be a resolution yet nothing changesThere was no issue charging the card but I can't seem to get my refundI received a receipt, but there was no transaction number as issued by cc company This is not resolved Regards, [redacted]

This customer received refunds of $we received notice from our bank of the double refunds so As soon we we received notice we returned the $back into our account We have no control of the exchange rate in [redacted] therefore we believe the customer is not entitled to a refundSincerely [redacted]

*** *** and Pro Finishes have been doing various projects for us for many yearsHe has always done great workWe have had positive experiences on every jobI have never had complaints w his work I will continue to call Pro Finishes
when I need help
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